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Posted by moonka 4/2/2025

Are people bad at their jobs or are the jobs just bad?(annehelen.substack.com)
289 points | 308 commentspage 2
jwr 4/3/2025|
The problem is with work ethics, not with jobs.

In Japan, it's impressive to see how people perform even the most menial jobs with dedication. It's the Yoda approach: do or do not. If you do a job, do it well. So, you will see people whose job is to stand in the rain and watch over a construction site exit making sure people in the sidewalk do not get run over by trucks exiting the site, doing their job with utter dedication. Even if it rains. Even if the job is crappy. I'm sure these people would rather have a different job — but as long as this is the one they have, they will sure as anything do it well!

bob1029 4/3/2025||
The average level of work ethic in the areas I frequent has cratered over the last 6-7 years.

I can feel it happening to me as well. I used to get super anxious if I wasn't going to be able to respond to a work email within a few minutes. Basically chained myself to my desk at home M-F. Remember phone calls? Having to answer a ringing phone within 15 seconds or you could be perceived as delinquent? No one is responding quickly to anything anymore.

Keeping myself amped up 8 hours a day for vendors and customers who are 1000% asleep at the wheel is too much. I wait for meaningful work to accumulate now and work in bursts. This definitely contributes to the downward spiral, but I don't know what else to do. Human energy is finite. I'm willing to stick my neck out really far for really long if it seems like others are willing to do the same, but it doesn't feel like that kind of situation right now.

starky 4/4/2025|||
What is killing people's work ethic in your opinion then?

How is that person in Japan paid? Are they able to live comfortably and not have to worry about whether they are going to be bankrupted by an unexpected medical problem or bill?

From my perspective, A major problem in the west is that it has become unaffordable for so many people and they are always stressed about money which permeates into the rest of their life. If you are always on the precipice of being homeless it is understandable why they are stressed and able to be exploited by predatory companies working them to the bone.

jampekka 4/3/2025|||
> So, you will see people whose job is to stand in the rain and watch over a construction site exit making sure people in the sidewalk do not get run over by trucks exiting the site, doing their job with utter dedication.

That kind of job existing in the first place is the problem. And that could be well called subservience instead of work ethic.

jwr 4/4/2025|||
> That kind of job existing in the first place is the problem.

Yes, that was my initial reaction, too, when I first saw these people. I felt superior, in My Western World we didn't have jobs like that. We did Bigger and More Important Things. This job was surely an artifact, a silly attempt to reduce unemployment.

But after living in Japan for a while I realized that these jobs actually make a lot of sense. Those people pay attention and really do make sure that people do not get run over by trucks. They direct traffic, they make it easier for truck drivers, they make it easier and safer for people walking on the sidewalk as well. As a side effect, they also watch for unexpected things: if it's a roadwork site, theft, or even things like traffic cones toppling over, or safety lights not working correctly.

It really improves things for everyone.

voidnap 4/3/2025|||
> That kind of job existing in the first place is the problem.

Why? You don't think that job is important? To prevent injuries around a construction site?

jampekka 4/3/2025||
In most of the world that job is done by a traffic light.
voidnap 4/3/2025||
I can't speak to Japan, but the construction sites I've seen where someone is directing traffic also make use of traffic lights. They serve different purposes.
const_cast 4/3/2025||
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jt-hill 4/3/2025||
This makes me think of The Sort, coined by the venerable patio11.

The types soft skills it takes to to be effective in the kinda crappy jobs described by the author can command much better remuneration in any number of other roles, and society has gotten much better at efficiently allocating that human capital.

lurk2 4/3/2025|
I always thought “soft skills” were a cope for those who didn’t learn an actual skill, until I entered the workforce. I was working mainly in customer service, construction, and facility maintenance roles, and in all three I found it was incredibly common for coworkers to have issues with anger management, emotional maturity, and basic courtesy. These jobs were all fairly terrible aside from customer service; perhaps not coincidentally, that is also where these issues were the least common.
Clubber 4/3/2025||
"no one wants to work anymore"

No one ever wanted to work, we just had to in order to pay the bills. Sometimes work can be gratifying, but most of the time it's just a slog and always has been.

cynicalsecurity 4/2/2025||
People mentioned they had it easier in the past. It's true, it was easier. The world was not as fast as it is now. The world needs to slow down a bit. Slowing down would benefit both the planet and the people.
prawn 4/3/2025|
I know it's dull to blame another thing on them, but I suspect it's phones/etc as a connection to a live world. There's always a pipeline of content, always something getting updated, always a notification. I remember many many years ago on the cusp of home internet (when I couldn't justify $50/m to have internet at home as well as work!), if there wasn't something interesting on TV, I'd read or have some other calm activity. If I wanted to know who won the day's NBA games, I'd have to wait until the next day's newspaper. Now, almost no matter what activity I do, there's a portal to endless distractions within arm's reach.
bluedevilzn 4/3/2025||
Except paying more for a service doesn’t guarantee better service. I have hired local handymen at $75 per hour and they have been equally bad with fake reviews.
wnolens 4/2/2025||
North Americans (my exp only) value cheap goods and services so highly, they don't care how the sausage is made.
wat10000 4/3/2025|
It’s very difficult to know how it’s made.

I’m shopping for some good or service. I see different offerings. Usually I have little capacity to judge them. Companies aren’t transparent. Reviews are rigged. Recommendations are based on profit rather than quality. If I don’t have some personal knowledge of the thing, it’s really hard to tell what’s what.

What do I do? Well, I usually pick the cheapest one. Might as well. If I spend more, it’s likely to be the same or even worse, so it’s just a waste.

protocolture 4/3/2025||
>It’s very difficult to know how it’s made.

Do people not talk to the contractor?

I remember riding along in a taxi, sitting up front, having a conversation about how he used his taxi license to get around the anti uber laws (that have since been repealed) in my state.

I talk to the guys who I hire online. We often end up working out a deal behind the platform. I once hired a bloke to help move stuff out of my garage, and we talked about how he is having a hard time saving money after moving here to study, which is why he was taking airtasker stuff.

wat10000 4/3/2025||
I think we’re addressing different points. I’m talking about how difficult it is to judge quality when shopping for something. Sure, if I’m hiring a contractor I’ll get quotes and talk to them. But I’m deeply unqualified to judge their competence or work ethic. If I’m lucky I’ll go on personal recommendations from someone I know and whose judgment I trust. Otherwise it’s just vibes.
l0new0lf-G 4/3/2025||
Very good and insightful article, but suffers from a weakness: it implies that the problem can be solved by everyone just buying from the ones whose workers are doing the job well.

This is not the case. The evidence that the "free market" does not "regulate itself" (at least not in favor of the many) since the 2008 recession is beyond refutation: we need pro-worker governments stepping in.

kmoser 4/3/2025||
Contributing factors that I didn't see discussed yet are the increasing stratification of job descriptions, along with reduction in autonomy to break out of your stratum (combined with incentive not to). This creates workers with an extremely limited view of the whole picture, and lack of interest or ability to do anything outside their job description to fix your problem.

I've heard that Ritz-Carlton does the opposite: they empower employees at all levels to address any customer's concern. This, I believe, is how it should be. https://ritzcarltonleadershipcenter.com/2019/03/19/the-power...

I_Nidhi 4/3/2025||
The thing is if someone prepared for an interview and cracked the job, they have to be good at it. I have realised that it's often our perception of them which makes them bad at the their jobs. Similar to how we usually blame motivation when the actual problem is clarity of role or job. If we believe in the motive behind it and have clarity of our role in it, motivation does not remain an issue.

We make the jobs bad by not being able to properly share the incentive behind it, what good it brings and to whom. Most of the time people don't want to work because they don't see the ROI in it.

protocolture 4/3/2025|
I used to use airtasker a lot.

One thing I noticed is that the people doing airtasker full time, rushed a lot.

I really don't think the platform is for them.

The 2 - 3 people who did the best work, were already people in that trade, doing professional work (often self employed), but using the app to book up just their slack time.

One time I had a professional lawn care company come through and do all my garden maintenance, just to keep the apprentice busy. The job was just for lawn mowing. But unlike the other people on the platform, these guys never wanted to hear from me again. They dont need my business on an ongoing basis.

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