Posted by moonka 1 day ago
In Japan, it's impressive to see how people perform even the most menial jobs with dedication. It's the Yoda approach: do or do not. If you do a job, do it well. So, you will see people whose job is to stand in the rain and watch over a construction site exit making sure people in the sidewalk do not get run over by trucks exiting the site, doing their job with utter dedication. Even if it rains. Even if the job is crappy. I'm sure these people would rather have a different job — but as long as this is the one they have, they will sure as anything do it well!
How is that person in Japan paid? Are they able to live comfortably and not have to worry about whether they are going to be bankrupted by an unexpected medical problem or bill?
From my perspective, A major problem in the west is that it has become unaffordable for so many people and they are always stressed about money which permeates into the rest of their life. If you are always on the precipice of being homeless it is understandable why they are stressed and able to be exploited by predatory companies working them to the bone.
I can feel it happening to me as well. I used to get super anxious if I wasn't going to be able to respond to a work email within a few minutes. Basically chained myself to my desk at home M-F. Remember phone calls? Having to answer a ringing phone within 15 seconds or you could be perceived as delinquent? No one is responding quickly to anything anymore.
Keeping myself amped up 8 hours a day for vendors and customers who are 1000% asleep at the wheel is too much. I wait for meaningful work to accumulate now and work in bursts. This definitely contributes to the downward spiral, but I don't know what else to do. Human energy is finite. I'm willing to stick my neck out really far for really long if it seems like others are willing to do the same, but it doesn't feel like that kind of situation right now.
That kind of job existing in the first place is the problem. And that could be well called subservience instead of work ethic.
Yes, that was my initial reaction, too, when I first saw these people. I felt superior, in My Western World we didn't have jobs like that. We did Bigger and More Important Things. This job was surely an artifact, a silly attempt to reduce unemployment.
But after living in Japan for a while I realized that these jobs actually make a lot of sense. Those people pay attention and really do make sure that people do not get run over by trucks. They direct traffic, they make it easier for truck drivers, they make it easier and safer for people walking on the sidewalk as well. As a side effect, they also watch for unexpected things: if it's a roadwork site, theft, or even things like traffic cones toppling over, or safety lights not working correctly.
It really improves things for everyone.
Why? You don't think that job is important? To prevent injuries around a construction site?
The types soft skills it takes to to be effective in the kinda crappy jobs described by the author can command much better remuneration in any number of other roles, and society has gotten much better at efficiently allocating that human capital.
We make the jobs bad by not being able to properly share the incentive behind it, what good it brings and to whom. Most of the time people don't want to work because they don't see the ROI in it.
I’m shopping for some good or service. I see different offerings. Usually I have little capacity to judge them. Companies aren’t transparent. Reviews are rigged. Recommendations are based on profit rather than quality. If I don’t have some personal knowledge of the thing, it’s really hard to tell what’s what.
What do I do? Well, I usually pick the cheapest one. Might as well. If I spend more, it’s likely to be the same or even worse, so it’s just a waste.
Do people not talk to the contractor?
I remember riding along in a taxi, sitting up front, having a conversation about how he used his taxi license to get around the anti uber laws (that have since been repealed) in my state.
I talk to the guys who I hire online. We often end up working out a deal behind the platform. I once hired a bloke to help move stuff out of my garage, and we talked about how he is having a hard time saving money after moving here to study, which is why he was taking airtasker stuff.
I've heard that Ritz-Carlton does the opposite: they empower employees at all levels to address any customer's concern. This, I believe, is how it should be. https://ritzcarltonleadershipcenter.com/2019/03/19/the-power...
One thing I noticed is that the people doing airtasker full time, rushed a lot.
I really don't think the platform is for them.
The 2 - 3 people who did the best work, were already people in that trade, doing professional work (often self employed), but using the app to book up just their slack time.
One time I had a professional lawn care company come through and do all my garden maintenance, just to keep the apprentice busy. The job was just for lawn mowing. But unlike the other people on the platform, these guys never wanted to hear from me again. They dont need my business on an ongoing basis.
However, when I looked at them, I was shocked at how shoddy the work was. Cross braces were installed backwards. Seat bottoms had huge gaps from the underlying support. Some screws were literally just missing, with parts that would just flop. A lot of this stemmed from not paying attention to the instructions, which specified really specific sequences for putting in the screws, leveling, then tightening. Those steps were obviously engineered to minimize misalignment, but this crew thought they knew better... sigh
I didn't ask for a new crew, as I didn't trust them to send a better crew. Instead I just spent a good evening redoing quite a bit of the work.
No one ever wanted to work, we just had to in order to pay the bills. Sometimes work can be gratifying, but most of the time it's just a slog and always has been.