Posted by haute_cuisine 1 day ago
Tell HN: Twilio support replies with hallucinated features
They told me where I should go in the interface to see that and reassured that they checked logs and this event exist.
It turned out these features and information doesn't exist anywhere in the interface and impossible to retrieve in any way. The support message with hallucinated features is mostly AI written.
CEOs tell us AGI is around the corner but in reality it just unreliable information and AI can't even restock the vending machine.
But now, even if it's possible to get a person on the phone, THAT PERSON is just doing the AI chatbot on their end. By talking to a human, you're just adding a middleman who is accessing the same incorrect chatbot that's available to you.
But seriously, entreprise customers (and any big spender account) usually get access to a dedicated (human) account rep and private support channels in Slack, so they never really interact with this.