Posted by agwa 2 days ago
N=1
You cant use anything from Google. I only use gmail, my mail account only got banned one time for a week. For years I thought the punishment for using gmail was just a mater of time. I tried to imagine what weird things could trigger it. Maybe they will one day just end the service because it isn't profitable enough?
I decided the most likely would be that the mail account gets banned as a punishment for using any of their other services.
Then I made the "mistake" to switch from iphone to android. It almost immediately started complaining that my mailbox was full. The new reality is that each and every button I press on the phone could potentially end my mailbox.
Now that they [also] have very sophisticated LLM's the crappy customer service seems intentional.
fool me twice
fool me thrice
After the third occurrence of this i’d blame this on you, honestly.
I'm sure they'd be happy to not have rely on having a Google Cloud account for integration with Google Cloud if possible.
Using GCP, AWS, or Azure is like volunteering to use your own money to rent heavy construction equipment to construct your own jail cell and excavate your own grave.
But hey, at least you get to avoid the capex on the heavy construction equipment, and it's always¹ available!
¹ except for when human error takes it offline for 14 hours straight
First time is a fluke, second time is a serious wake-up call, third time it's your fault.
Do you really want to reach the point where all your customers have an outage, you have to rush implementing something else (oidc or api keys) AND rush your customers to change your settings?
If you had actually read the post you would have understood there are ways to ditch GCP, but they are perceived as cumbersome.
The exaple is OpenID Connect. It works well with Azure (according to the post).
I'm sorry to say this, but the author is choosing something easy but unrealiable over something a bit more complicated but reliable.
It's really the author's fault. They are choosing their comfort over the service reliability (and keeping promises made to customers).
Heck they might even go with api keys. They could give explicit direction on the minimal amount of permissions the api key would need and they could ping the users each 3-4 months to rotate them.
But no, I guess we'll have another post at some point about the fourth (definitive?) account suspension.
That's nonsense. It requires a 7 step setup process that customers will mess up.
They got used to ads money, where they control the entire board. They never got good in other types of businesses. Especially not in customer service.
The answer is extremely simple. People aren’t businesses. You are right, no business should choose Google. But people do, for their own reasons. And businesses can only act through people. And people have their own priorities which override the interest of the business, like “What should I choose to never be blamed if/when it fails?” Google is an extremely safe bet there, like IBM of old.