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Posted by agwa 11/3/2025

Google suspended my company's Google cloud account for the third time(www.agwa.name)
416 points | 192 commentspage 5
tjpnz 11/3/2025|
GCP is a terrible idea for anything important unless you're big enough to have an executive team and yours knows theirs - was the quote I heard somewhere but am struggling to attribute.
shevy-java 11/3/2025||
So, we all know Google is pure Evil - pure greed. But people said this in the past too: don't become dependent on these giant mega-corporations, be it Google, Amazon/AWS and so forth. The cake is a lie - this is another example we can add to the "never trust Google" meme.
toomuchtodo 11/3/2025|
Google paid $32B for Wiz to try to sell GCP into every org Wiz is embedded in, expect this to continue until those making procurement decisions stop buying Google, which could take...some time.

If you use Google at this point for commercial services, you get what you deserve when they nuke your resources (caveat being services you cannot go elsewhere for, like an Android dev account). The evidence is robust they cannot be relied upon as a commercial services provider. Stop. using. Google.

(thoughts and opinions always my own, I am aware and understand in this context OP needs Google Cloud to integrate with customers in Google Cloud, which is very unfortunate, and so their Sisyphus task continues)

eastbound 11/3/2025||
The question is “What else”. I’ve struggled for years with Fastmail and I’m not competent enough to buy O365.
Melonai 11/4/2025|||
I use Purelymail, they're a tiny operation, but I've never had a single mail delivery issue. They're also by far the cheapest for most personal usecases. Their pricing is kind of "honor" based, you get simple pricing at 10 dollars a year without limits, unlimited users, domains, storage etc., but if you go overboard with it they'll ask you to use advanced pricing, which honestly is even cheaper, at least for my personal mail that I use like a normal person (a few incoming mails a day, one or two outgoing mails per week), advanced would be at.. 3 dollars a year or something.

My second option would be Migadu, though I've not tried them myself yet (I have zero complaints with Purelymail and will use them for as long as they exist).

Another thing I kind of wanted to try is to run a basic mail server on my own hosts, and send the mail through a provider like Purelymail or something, for full control over storage and backups, has anyone here tried that?

toomuchtodo 11/3/2025||||
For personal or family, I think Fastmail is fine. I use it for a family account (paid years in advance), and admin other Fastmail tenants "family office" style for those who trust me to and offload the responsibility. I can get ahold of someone at Fastmail easily when issues crop up, which is rare. O365 is what I recommend for anything SMB and up. You can at least get support from Microsoft when needed. AWS is fine for cloud resources and infra, again, you can get support from a TAM or similar. But Google? I have never once had a good experience attempting to get in touch with a human when resolution is needed, hence my position on the topic. You cannot self serve critical business infra (imho), and Google is allergic to providing human support.
72deluxe 11/3/2025||||
Buy your own domain and run mox (https://github.com/mjl-/mox) on it. In the setup it provides details on the DKIM info you need to put into your DNS records. Get a PTR record from your ISP (if hosting at home); periodically check your blocking from spamhaus etc.

I run mine on a Pi4 no problem whatsoever, but I guess a VPS could also be used, although the scamalytics analysis will show it's a server or an IP shared with an anonymising VPN etc. if it's a shared IP on the host.

SSLy 11/3/2025||||
I have run my mail there for 10 years and it was smooth sailing. Until they've raised prices two-fold but I digress…
lan321 11/3/2025|||
For me Migadu has been good
defraudbah 11/3/2025||
did you pay for any ads to google? otherwise no wonder you get suspended
exabrial 11/3/2025||
Once again: Do not use Google for anything important. "An ant has no quarrel with a boot."
matt-p 11/3/2025||
Fool me once shame on you, fool me twice..
calvinmorrison 11/3/2025||
fool me once

fool me twice

fool me thrice

LollipopYakuza 11/3/2025|
They explain in the article why they still have to have a Google Cloud account. I am sure that they would gladly not deal with Google at all if they could...
formerly_proven 11/3/2025||
[flagged]
zaoui_amine 11/3/2025||
[flagged]
LollipopYakuza 11/3/2025|
Unfortunately, one doesn't get to chose who their customers make business with.
znpy 11/3/2025||
Maybe it’s time to ditch google cloud?

After the third occurrence of this i’d blame this on you, honestly.

fiskfiskfisk 11/3/2025||
As noted in the article it's hard to ditch Google Cloud when the reason you keep the account is for integration with, well, Google Cloud.

I'm sure they'd be happy to not have rely on having a Google Cloud account for integration with Google Cloud if possible.

agwa 11/3/2025|||
Right, and we will be ditching our Google Cloud account this time, but as explained in the post this will come at either a security or a usability cost for our customers, which is why I did not ditch after the first suspension.
znpy 11/3/2025|||
I can understand you not ditching after the first suspension but the second suspension should have been the point where you took the choice.

First time is a fluke, second time is a serious wake-up call, third time it's your fault.

Do you really want to reach the point where all your customers have an outage, you have to rush implementing something else (oidc or api keys) AND rush your customers to change your settings?

kassner 11/3/2025||
Second and third suspensions are a week apart. Wouldn’t be enough time to shift customers to a new auth format, specially when most of the burden is on them.
anonym29 11/3/2025|||
Those are negligible compared to a 100% availability / uptime cost to your business incurred from being a serf to a feudal tyrant with no name or face that enjoys abusing you.

Using GCP, AWS, or Azure is like volunteering to use your own money to rent heavy construction equipment to construct your own jail cell and excavate your own grave.

But hey, at least you get to avoid the capex on the heavy construction equipment, and it's always¹ available!

¹ except for when human error takes it offline for 14 hours straight

TheOtherHobbes 11/3/2025||
You're not just dealing with a massive bureaucracy, you're dealing with a massive automated bureaucracy whose rules aren't explicit, whose algorithms are buggy, and which can destroy your business on a whim with no recourse, without even noticing.
october8140 11/3/2025|||
At some point it’s not worth supporting google cloud.
rcruzeiro 11/3/2025|||
Have you bothered reading the post where the author stated why they cannot simply ditch GCP?
znpy 11/3/2025||
yes.

If you had actually read the post you would have understood there are ways to ditch GCP, but they are perceived as cumbersome.

The exaple is OpenID Connect. It works well with Azure (according to the post).

I'm sorry to say this, but the author is choosing something easy but unrealiable over something a bit more complicated but reliable.

It's really the author's fault. They are choosing their comfort over the service reliability (and keeping promises made to customers).

Heck they might even go with api keys. They could give explicit direction on the minimal amount of permissions the api key would need and they could ping the users each 3-4 months to rotate them.

But no, I guess we'll have another post at some point about the fourth (definitive?) account suspension.

x0x0 11/3/2025||
> The exaple is OpenID Connect. It works well with Azure

That's nonsense. It requires a 7 step setup process that customers will mess up.

philipwhiuk 11/3/2025||
I think his problem with this is that his customers use Google Cloud.
didip 11/3/2025|
If you are a business, I am not sure why on earth do you want to deal with the world’s worst customer service company: Google.

They got used to ads money, where they control the entire board. They never got good in other types of businesses. Especially not in customer service.

teddyh 11/3/2025|
> If you are a business, I am not sure why on earth do you want to deal with the world’s worst customer service company: Google.

The answer is extremely simple. People aren’t businesses. You are right, no business should choose Google. But people do, for their own reasons. And businesses can only act through people. And people have their own priorities which override the interest of the business, like “What should I choose to never be blamed if/when it fails?” Google is an extremely safe bet there, like IBM of old.