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Posted by LorenDB 11/20/2025

Verifying your Matrix devices is becoming mandatory(element.io)
210 points | 242 comments
unbolted3032 11/20/2025|
I decommissioned my server 3 months ago and migrated my community back to IRC. I still had the IRC Podman containers kicking around, so that was easy.

I dealt with ~monthly issues around my devices not being correctly verified, messages not correctly decrypting, and various other rough UX edges. There seemed to be a lot of velocity in the beginning but the last couple of years have addressed approximately nothing in terms of the UX and it's a crying shame as Matrix/Element (I no longer fully understand the difference/relationship between these entities) had a lot of potential.

Sanzig 11/20/2025||
Let's not forget the shock image spam issue. Public Matrix channels are plagued with horrendous shock images (including CSAM). The development team seems to not care, they have a proposal for "policy servers" which is still incomplete and not supported by all server implementations.
teekert 11/20/2025|||
Let's not forget a team making a great free product. Yeah we can complain about filthy materials but imagine you working hard to build something as nice as Matrix/Element only for these low-lifes to do these horrible things to it. How annoying it must be to have to spend time battling such things.
Aurornis 11/20/2025|||
> Let's not forget a team making a great free product.

I am fully appreciative of the work that goes into making a product like this, but I’m also tired of this mentality that nobody is allowed to talk about the problems with the product. Even simple comments from people who tried to use the product but encountered show-stopping issues are getting downvoted into gray text in this thread.

This mentality that we must only speak praise and cannot speak of problems because a product is free is further off putting. I’ve given Matrix/Element an honest try many times because some of the OSS projects I’m involved with use it, but month after month it’s the most troublesome of all of the apps in this space that I use, and it’s not even close. If I’ve gone a month without dealing with Matrix and I have to open it again it feels like there’s a 50:50 chance something is going to either be inexplicably broken or cause problems even though I thought I finally had it all working last time.

The contrast between how hard we’re told that Matrix is the great and superior option and the reality of what it’s like to use it as a casual or occasional user is really wearing me out on the project.

eredengrin 11/20/2025|||
> I’m also tired of this mentality that nobody is allowed to talk about the problems with the product

I think there's a pretty big difference between constructive criticism vs statements like "The development team seems to not care". To me, it seems pretty clear that the team absolutely cares, but they are also a small and very underfunded team, and things take time. Assuming the worst intentions of a team is the problem and is disappointing to see here.

> I’ve given Matrix/Element an honest try many times because some of the OSS projects I’m involved with use it, but month after month it’s the most troublesome of all of the apps in this space that I use, and it’s not even close.

I don't doubt that, but it does not resonate with me. There have been a few hiccups over the years, eg the database corruption earlier this year (unrelated to the protocol or synapse) resulting in stuck invites, but overall I've had quite a good experience. Far less problems than Teams, and even slack has had issues (mainly, notifications not happening) that I have somehow avoided with Element, although I am aware others have had issues in this area. There are even some things I do with matrix that are simply not possible/practical with the others to begin with.

jacquesm 11/20/2025||||
It is super annoying but you have to be very naive to not understand that anything that can be abused will be abused so you need to bake in countermeasures from day #1 or you might as well not bother with the launch.
teekert 11/20/2025|||
Aren't there any moderators in those channels? I have 0 issues in the channels I am in (some podcasting channels, some tech, some FOSDEM.)

I find a lot of value in Element as is, I'm glad they bothered.

Saris 11/22/2025||
A lot of the spam I got was from being sent room invites, and the room names were really nasty stuff. And their client doesnt let you mass delete invites, I tried to do it one at a time but gave up and deleted the account instead.

Their server clearly doesnt care that a single federated server was sending out thousands of invites, and there's no way to avoid the spam.

In general using matrix was always a pain in the rear for one reason or another.

tcfhgj 11/20/2025|||
with that strategy you won't launch ever if you have limited budget, especially because Matrix isn't exactly a system/protocol off the self
wkat4242 11/20/2025||||
It's free for us but not for businesses. I think this is why they are ruining the UX, because they're adapting it to their target market, like making it more like MS Teams.
gmerc 11/20/2025||||
A product as unsuitable for the adversarial internet as ChatGPT and coding agents
whatevaa 11/20/2025||||
If you make anything public, you will have to deal with it. You should be mentally prepared for that from the start.
kldg 11/20/2025|||
in defense of this comment, you do need to do a heck of a lot of preparation (including psychologically) to do anything publicly anymore. wild west days are long gone, at least for US-based servers. I spend a lot of time thinking about how to stop users from interacting too freely, to censor and moderate them so I don't wind up on some news site in 20 years being accused of hosting a site *Widely Used* by pedophilic narcoterror jihadists; I would like to not, but user content (and especially their information) is a huge liability to host... unless you're Equifax or Facebook or Google or some other large corporation -- then you can accidentally dump out everyone's sensitive financial information and only pay them $9 in compensation (or whatever the amount was; I keep throwing the cards they send me in the trash).

(yes I'm salty about that still)

johnisgood 11/20/2025|||
I mean I could just as easily say you as an user should be mentally prepared.

Matrix is developing a privacy IM, you do not really moderate that now, do you? Leave the rooms that raise your cortisol level.

Teever 11/20/2025|||
Wait a minute, doesn't receiving child porn even if unintentionally like the situation above open up the receiver to legal liability?

It isn't reasonable to expect users to be 'mentally prepared' to have their devices download child porn because they visited a chat room for support about the chat app they're using.

johnisgood 11/20/2025|||
As someone else have said, then that is an issue with the law.

Imagine someone sending you a link that you open and then now you have child porn or whatever else on your hard drive, cached. Quite a shitty situation to be in.

Perhaps avoid non-technical rooms or rooms in which you do not trust people.

lukan 11/20/2025|||
"Imagine someone sending you a link that you open and then now you have child porn or whatever else on your hard drive, cached. Quite a shitty situation to be in."

I guess the correct legal approach would be to go to police with this.

And the correct technical approach to keep online spaces clean, is the ability to kick, mute or ban people who violate the rules.

Saying, "just be mentally prepared" sounds to me like accepting it. Well, I don't. I go somewhere else.

johnisgood 11/20/2025||
I did not use the term "mentally prepared" because I thought it was appropriate, I was just quoting the other guy. I find it silly, too. I will not "accept" child porn or other degeneracies.

> Saying, "just be mentally prepared" sounds to me like accepting it. Well, I don't. I go somewhere else.

Exactly! You should be going somewhere else. Another Matrix instance, or at the very least another room, and you will be fine.

lukan 11/20/2025||
"You should be going somewhere else. Another Matrix instance, or at the very least another room, and you will be fine."

Well, but I never decided to hang around for longer. Maybe it is because the moderation tools are simply lacking? I would miss the option of not restricting certain users to send pictures in a group.

johnisgood 11/20/2025||
I am not sure if it is currently possible in Matrix, but it is not a bad idea to be able to restrict sending pictures (among other things), I agree.
lukan 11/20/2025||
I just read some complaints with links in sibling comments and sadly no, not possible. Maybe even hard to implement, because of the protocol.
gosub100 11/20/2025||||
And then imagine you have windows with recall enabled (that you repeatedly disabled but keeps enabling after updates), and/or cloud backup with automatic CSAM detection. You're screwed
johnisgood 11/20/2025||
Yes, and we are screwed either way if we use Windows with Recall, or even in general.

I would not consider Windows secure at all, and it seems futile to use a privacy-oriented IM on Windows, it really defeats the purpose.

Imagine using Windows with Recall enabled that takes screenshots of your conversations all the time. You can be using the most effective IM for privacy but it would not help.

So what is the moral of the story? We have shitty laws, and you should not use Windows. :P

Teever 11/22/2025||||
The issue with the law could be rectified and I'd still be in a scenario where I'm exposed to hideous child pornography when I wake up and check my phone messages with bleary eyes because I'm a member of an official support channel for Matrix.

This is unacceptable.

jasonvorhe 11/21/2025|||
I don't know. I've read of this alleged nightmare scenario in hundreds of forum posts, mailing lists and threads and it's not something that's actually being followed up on in any capacity. The opposite is the case in that law enforcement doesn't have the resources to get as many perpetrators as they would like to. They're not going to raid your home because you idled in a channel that got spammed or because you received and email or because some service you hosted briefly cached a csam jpg on disk. If you've made political enemies and are under observation already than perhaps this might work as a way in but even then it would be easier to just do something illegal and construct the evidence to point to another cause.

I mean, when does this actually end up with consequences for anyone? Even on managed and surveilled company devices I'm not expecting this to cause any harm to anyone involved. IT staff at previous employers and clients had other things to worry about.

Maybe I'm just not familiar with some legal jurisdictions or cases where this was a cause of concern. Let me know.

tcfhgj 11/20/2025|||
I'd blame the law if it does.
jacquesm 11/20/2025|||
> I mean I could just as easily say you as an user should be mentally prepared.

Users tend to be less aware of these things than the operators of such servers (or at least, that's how it should be).

> Matrix is developing a privacy IM, you do not really moderate that now, do you?

No, but you can create mechanisms for the users to flag problematic accounts.

> Leave the rooms that raise your cortisol level.

The filth will follow the users. That's the whole game plan here: to cause grief.

johnisgood 11/20/2025||
I have been in many rooms that are completely fine; technical rooms.

As for flagging problematic accounts: how would that work in a decentralized E2EE system, and do you think it cannot be abused? What would you want them to do if I flag your account a million times? Keep in mind they probably may not be able to keep up with it, nor do I expect them to. Additionally, you still should be able to use the service due to its decentralized, privacy-preserving nature, so the worst thing that may happen is getting banned from a Matrix instance, or a room.

jasonvorhe 11/21/2025|||
It's not just their servers, it's the architecture, the difficulties in self hosting, the meh origins of protocol, the resource hogging official clients, multiple implementations with differing protocol support. It's just a mess and I've given up on it this year.
BrenBarn 11/20/2025||||
It's kind of wild to me that they haven't prioritized this more. This issue has been open for almost exactly 6 years: https://github.com/matrix-org/matrix-spec/issues/565 . This one even longer: https://github.com/matrix-org/matrix-spec/issues/836 . The Matrix permission system still doesn't even have a way to say "sending images is not allowed" (either per room or per user).
tcfhgj 11/20/2025||
maybe because of limited budget and more urgent issues? who knows
chrisjj 11/20/2025||
And what could be more urgent than this?
Arathorn 11/20/2025|||
building a more flexible solution for blocking content, rather than hardcoded rules like "no images": https://matrix.org/blog/2025/04/introducing-policy-servers/
Teever 11/21/2025||
Is there something fundamental to the matrix architecture and permissions system that makes it impossible or difficult to allow room/server operators the ability to limit certain users from posting multimedia content?
tcfhgj 11/20/2025|||
having a usable technical foundation, staying financially afloat
joecool1029 11/20/2025||||
It’s terrible. I had to leave most channels on the matrix.org namespace because they won’t properly moderate their own server from CSAM. I dropped to 7 day media retention to lower legal liability on my own server, since there’s no way to know when one of my users will be in a channel hit with abuse.

At this point the majority use case I have for matrix is to bridge to IRC with heisenbridge and be able to use signal on my laptop through mautrix-signal and nheko. The number of native channels I’m in continues to shrink.

mystraline 11/20/2025|||
I know the matrix honeserver I use has taken our recommendations to NOT cache images from matrix.org due to their non-existent moderation. And the admin put out a bulletin to also recommend disable downloading images as well.

There's also the split room bug (feature?) that allows banned users to still be in rooms where the honeserver doesnt ban them. And then, distributes connection shows ongoing banned content (primarily, you guessed it, CSAM) and the better-moderating admins can't do anything about it.

I'm basically in a few well moderated rooms (Gnuradio, other topics). They do extraordinarily well in not getting many trolls, and for garbage collection.

The only one we're seeing spammed is for some cryptocurrency site Liquid something. But its just commercial spam.

indolering 11/20/2025|||
Have they done anything to mitigate this? Like client side filters or message scanning for new direct messages?
Arathorn 11/20/2025||
The main things are https://matrix.org/blog/2025/04/introducing-policy-servers/ (for flexible serverside moderation) and the rest of the stuff in https://matrix.org/blog/2025/02/building-a-safer-matrix/. Clientside filters already existed, but given they only apply per client and there are a lot of different clients, we focused on serverside filtering.
BrenBarn 11/21/2025||
What are the plans to improve the moderation experience for room admins who do not run their own server (of any kind)?
irusensei 11/20/2025||||
Considering the thread context I'm curious how would IRC help with that other than people running command line or TUI clients?

Also do you want the development team to moderate self hosted chat servers? How would that work?

Macha 11/20/2025|||
Must irc clients do not automatically download or show images which means joining a room and spamming a bunch of them is less impactful on recipients and so less appealing to trolls, so it doesn’t happen.
Saris 11/22/2025|||
The image spam I got was on their official server.
j-krieger 11/21/2025||||
I still can not blacklist homeservers by domain instead of ever changing IPs. Great stuff.
tcfhgj 11/20/2025|||
policy servers show that they indeed do care
amluto 11/20/2025|||
You did better than I did. I installed the recommended Element app, created an account on matrix.org, tried to send a message to another user, and… gave up. Every try got stuck and eventually created an empty room or whatever they call it. I have literally never succeeded in sending or receiving a single message.
trueno 11/20/2025||
There really is no winning in the org comms/chat apps space when it comes to OSS. Matrix+element, rocket, mattermost, Zulip and so on.. feels like there’s either massive gotchas on free/self hosted or it’s wildly complicated to configure and set up. I’ve been thinking about this a lot. Hosting a private irc server and you lose out on rich embeds and will need your own pastebin-like service to use, video conferencing is probably a big challenge, the need for a mobile app at many workplaces. Bleh. I look at something like slack and I’m like damn that is literally irc+ and I just hate that I don’t have the skills to build up something completely free that I could host at my org. Teams literally owned everyone when they started bundling it in and rug pulling slack. Ofc the execs at my workplace were like “hell yeah this is great” but so did my IT dept. I was so pissed. Out of the box it’s just instantly compliant which was a major driver then of course at the time it was seen as a free offering (I know they’ve since had to decouple that) which completely nuked slack at our org. I can’t even believe I’m saying this but teams actually makes collaborating slower. No one on my team uses the channels we all pin chat groups and exclusively use that. It’s literally garbage. I guess I’m just venting, I really hoped I could find something in the oss world to supplant this and I think the bar for organizations is: compliance, chat, video conf and sigh the ability to schedule in outlook.
tabbott 11/20/2025|||
What do you see as the gotchas with Zulip for community use? Zulip is 100% open-source, and we sponsor our hosted services (mobile notifications, etc.) free for OSS projects.
trueno 11/20/2025||
Hi ! So zulip is actually probably top of this list as the best self managed solution and I’m sorry if I conveyed that it was even near the same ballpark of some of the others. I actually think it’s pretty neat. Interestingly the thing that made us spin down our zulip instance after ten minutes was the “async conversations”. I understand this is a core differentiator for zulip but it immediately felt like the teams channel threading which none of us can stand. The intentions are noble, and the implementation is way better than teams, but it’s interesting to me that solutioning for preventing things from getting buried became the core UX philosophy at play. Really there is something that just works with an absolutely straight forward chronological list of chat messages used in conjunction with a capable search indexer. It’s not that we aren’t willing to try new paradigms, we have tried this paradigm. For a while now. Our topic’d channels are a ghost town these days, our entire org has just moved to making group chats in teams that serve as channels and pinning them because it’s just way easier to work together with regular chat. Ironically we fail to respond to things and struggle more to find things in a topic/threaded paradigm as it seems to go a little too far in isolating “noise”. A lot of serendipitous participation and aha moments and memes come from just glancing a chat discussion that might not immediately involve your attention, and we just operate way better in the open chat space needing only channels/members for the right amount of organization.
MatthiasPortzel 11/21/2025||
I also found the Zulip UX to be really confusing at first. The issue is messages show up in multiple places which is unintuitive for someone with a spacial brain like me. What I do (because I use Zulip every day) is read messages only in their threads. I click on one thread in the sidebar, get caught up, then move to the next thread. (This is also how I use Discord and Slack.) So I treat it as if channels contain threads which contain messages.

But Zulip’s default view is a list of all messages in all threads in all channels which has no context for the individual messages, like

https://news.ycombinator.com/newcomments

alya 11/21/2025||
Zulip's product lead here. Yep, reading messages thread by thread is the recommended way for most folks. (There's even a keyboard shortcut for going to the next one.) The inbox view, which lists the threads where you have unread messages, is the default home view (unless your org admins changed that setting).

The combined feed is helpful for some (e.g., in lower-traffic organizations, or if you like to see messages as they come in), and was the default home view many years ago.

DANmode 11/20/2025|||
“Compliance” with what?
trueno 11/20/2025||
Great question! Next question please.

(I have no idea that’s the BS I was told when we left slack for teams)

BrenBarn 11/20/2025|||
I feel they underestimated what the MVP really is and started touting Matrix as great before it was really there, which has backfired and led to disappointment. They also went a bit too overboard on the overgeneralized idea of it being "a decentralized eventually consistent JSON database", which led to a lack of focus on its concrete usability as a chat system. I still use it and it's not bad in some respects, but it's a long, long way away from being able to attract a mass of ordinary users.
nine_k 11/20/2025|||
If IRC suffices for your purposes, then Matrix, with its encryption and all, is apparently overkill.

If I were to upgrade an IRC-based community to something newer and richer, I'd go with Jabber, well-known, well-established, with a ton of various clients and several servers. Yes, it's not ideal, but it's still a massive upgrade compared to IRC, if your server supports a good list XEPs and your community members agree to use non-esoteric clients that also support them.

ErroneousBosh 11/20/2025||
> If IRC suffices for your purposes, then Matrix, with its encryption and all, is apparently overkill.

IRC has encryption too. You run it over TLS.

immibis 11/20/2025||
For E2EE there is the very old unofficial and only-partially-secure extension of using Blowfish with a static key.
ErroneousBosh 11/20/2025||
I guess it's not end-to-end, it's decrypted on the server.

Presumably if you want to send an encrypted message from one literal endpoint to another, you'd use some other technology. I'm prepared to bet there are enough people doing just that, too.

immibis 11/20/2025||
The extension I just mentioned is E2EE.
OberstKrueger 11/20/2025|||
Unfortunately how I feel about it too. I gave an honest effort at getting into the ecosystem and tested it out with a few close friends. The rough edges brought the experience down compared to other stuff that “just works”, and losing community support for the IRC bridge took a huge use of my own away from it.
colordrops 11/20/2025|||
The rough edges are too much for even very technical users and admins, so there's no way we're going to get friends and family to adopt this.
tcfhgj 11/20/2025|||
> There seemed to be a lot of velocity in the beginning but the last couple of years have addressed approximately nothing in terms of the UX and it's a crying shame as Matrix/Element had a lot of potential.

It still has.

And with Element X they have greatly improved the UX.

Plus utd errors have been reduced by a lot.

That said, I haven't ever had issues with devices not being correctly verified ( I use that feature since it was released - and can still recover the encrypted messages of that time).

Timshel 11/20/2025|||
Anecdotal but running a server with multiple bridges for multiple years. Had such issues initially but none recently.
bigfudge 11/20/2025|||
It’s that hard even with a user in the loop to press buttons. Verifying bots is even worse and the docs are either non existent or wrong. This is such a shame because element otherwise does exactly what we want but it makes me nervous it’s so badly supported and buggy.
solarkraft 11/20/2025|||
> but the last couple of years have addressed approximately nothing in terms of the UX

This sucks to hear. I thought they had made massive improvements in the last year or so (I don't know because I feel too burnt by past experience).

phantasmish 11/20/2025||
When I looked into it the complexity of standing up and admin'ing a Matrix server was clearly either a massive "architecture smell" so bad the project was likely long-term doomed, or a deliberate choice to make it terrible to get people to pay for managed hosting.

In either case, that's a no for me dawg.

jerrythegerbil 11/20/2025||
As someone whose devices randomly became unverified just a few months ago, signed out, and then tried to use my recovery keys: I was authenticated, but unverified.

When attempting to verify iOS, Desktop linux didn’t work. When attempting to verify Desktop Linux, Desktop Windows didn’t work. When verifying Android, iOS didn’t work. Every verified official client for every platform was verified, tried a different verification method than expected, and failed.

All of this to say, this isn’t the first time this has happened to myself and others. Forcing verification is otherwise known as unexpected “offboarding”. If some verification methods have problems, publish a blog about their deprecation instead.

I love element, but this can’t be done without prior work to address.

Groxx 11/20/2025||
I've had constant problems with the verification ever since it was introduced. As far as I can tell it hasn't improved at all. Sometimes it works, sometimes it repeatedly kicks me out moments after succeeding, and it's still prompting me to verify some old devices that I removed Element from years ago and I can't find any way to make the constant pop-ups go away (when they feel like appearing again - sometimes they go away for a couple months).

All this will do is make me lose EVERY profile.

Aurornis 11/20/2025|||
I went through the same frustration recently. I only occasionally use it, but every second or third time I have to open it up to talk in some channel I lose 30 minutes chasing my tail trying to work through the latest set of problems.

I like the idea, but the effort to reward ratio for using the product has not been good. It has caused visible churn and attrition in the few channels I’ve tried to participate in and it’s become a problem for the OSS projects I’m part of that try to use it for their communication. Of course, there are some people who like it that way and think making communication spaces difficult to access is a bonus, but that’s another topic.

tcfhgj 11/20/2025||
are you using your own server?

I have never heard of such issue and not experienced it despite intensive use, so it's a bit strange that you and people you know have experienced this repeatedly.

iqihs 11/20/2025||
I think Matrix as a protocol has been pretty ineffective, as their top priority seems to be keeping data permanent and duplicated. Both performance and privacy are at the bottom of their priority list. The one good thing I can say about it is that encryption of message contents is enabled by default in conversations and available in groups, but that's about it - nothing else is, or can be, encrypted. In other words, every participating server knows who is talking to who, and how much, and when, and in what rooms, and what those rooms' names are, and what those rooms' descriptions are, and who moderates them, etc.

Meanwhile, an app like Signal can do none of that, and that's by design.

If you're looking for a privacy oriented messaging system, you'd best look elsewhere.

I'm new to Matrix and found this comment on reddit. How much of it is accurate and does it actually contribute to whether or not the future of the protocol is promising?

xethos 11/20/2025||
@Arathorn would be an objectively better person to discuss this, but the Redditor isn't completely off the mark: metadata is (currently) not nearly as well-guarded on Matrix compared to Signal.

However, work is ongoing to improve the situation; more importantly, Matrix is a different threat model (in my opinion), and allows for different trade-offs.

When I use Signal, I have to trust Signal's servers and their admin team. With Matrix, we get to keep trust circles smaller (friends and family on smaller servers, where we already trust the people running them). We have no hard requirement to federate either - if I want something just for people I know, we leak less data than Signal does to the outside world. We also get to host Matrix servers in areas we're comfortable with, whether that's our living room, or any nation that isn't America.

Matrix isn't perfect, but I appreciate how quickly they're improving, and the areas they're focusing on.

tptacek 11/20/2025|||
Matrix and Signal have very different objectives. Matrix wants to be an encrypted IRC or Slack. Signal wants to be a secure messenger you can entrust your life to. They are both worthy projects; there's not as much overlap as people think.
pkulak 11/20/2025|||
I trust my life to the server I host in my own closet. People can lecture me all day long about the superiority of Signal's encryption, and I'll just slowly rotate my chair to point my index finger at the Dell OptiPlex behind me.
tptacek 11/20/2025|||
That's fine. You'll pardon me if I'm unwilling to trust my own safety to your Dell OptiPlex. Whatever you think about Signal, the fact is that Matrix --- which is what the thread is about --- makes decisions that serve the IRC/Slack use case at the expense of the "absolute most possible safety" use case. That makes sense: some of larger-scale group chat's goals are in tension with "absolute most possible safety".
dwohnitmok 11/20/2025||
I wouldn't characterize Signal as "absolute most possible safety" as you are implicitly doing here.

I would probably characterize Signal as "most possible safety for the average nontechnical user" which entails trade-offs against absolute safety for certain UX affordances (and project governance structures that allow for these decisions to be made), because if said affordances are not given, the average nontechnical user either simply won't use Signal or will accidentally end up making themselves even less secure.

tptacek 11/20/2025|||
I couldn't be less interested in arguing with you about Signal. My point is that it doesn't make as much sense to compare Signal and Matrix as people think it does. Large-scale group chat is intrinsically less safe than the kind of chats most people use Signal for. You can substitute whichever other secure messenger you prefer.

This "average nontechnical user" stuff, though, miss me with. For 2 decades people have been encouraging the "average nontechnical user" to do incredibly unsafe things on the premise that any kind of message encryption is the best alternative to sending plaintext messages. No: telling people not to send those kinds of messages at all, unless you're dead certain the channel they're using is safe, is the only responsible recommendation.

JuniperMesos 11/20/2025|||
I have started using Signal for large group chats in the past year or so, after spending many years using it as an encrypted replacement for SMS texting. Signal has gotten noticeably better at the UX of group chats during that time, although I am still annoyed that they basically require you to use their client to access the network in the name of security. I can't easily run a legitimate 3rd party Signal client on my server, and when I've tried I've accidentally broken my access to my account on my phone, which is quite annoying since I use Signal pretty frequently.

I want there to be something like Matrix that is designed first and foremost as a large-group realtime chat program (really, as a meaningful FOSS alternative to Discord), and it should make different tradeoffs than Signal. I'm actually willing to entirely forego encryption, at least at first, to make this happen - IRC wasn't encrypted and Discord isn't either, and these are things I want to replace with something better. Matrix's UX is still noticeably worse than Discord's, and I'm skeptical that the ostensible security gains from the encryption are worth it, especially given the problems with device verification UX, metadata leakage, and the fact that as the number of people in a group chat grows the possibility that they will take a screenshot of the encrypted message sent to them and leak it to the press grows higher and higher.

dwohnitmok 11/20/2025|||
> This "average nontechnical user" stuff, though, miss me with. For 2 decades people have been encouraging the "average nontechnical user" to do incredibly unsafe things on the premise that any kind of message encryption is the best alternative to sending plaintext messages. No: telling people not to send those kinds of messages at all, unless you're dead certain the channel they're using is safe, is the only responsible recommendation.

Eh. You misunderstand me. I don't really have too much of a view on this personally. Unless you specifically think that the term "average nontechnical user" is a bad term.

N.B. for other readers of this thread to flesh out my initial point:

Signal specifically didn't do that recommendation until they got sufficient critical mass of users in 2022. In particular Signal gracefully degraded to unencrypted SMS if the other side didn't have Signal.

Likewise Signal required phone numbers until 2024 when it shifted over to usernames, with all the security vulnerabilities that entails.

Signal has repeatedly made trade-offs that prioritize UX over absolute security even in 1-1 chat settings. That's not to criticize those trade-offs, there's a variety of reasons why they make sense or don't. But Signal has consistently demonstrated that it is not willing to make severe compromises to the UX and understandability in the name of absolute security and that it will balance the two.

tptacek 11/20/2025||
I disagree with basically all of this but none of it is on topic for this thread and none of it has anything to do with the point I was making.
dwohnitmok 11/21/2025||
The point of HN comments are for tangents, so I'm happy to hear why you as a domain expert disagree with any of what I raised there.

Also to your point

> For 2 decades people have been encouraging the "average nontechnical user" to do incredibly unsafe things on the premise

Sure I can agree with that. But that wasn't my point either? Unless again you specifically object to the term "average nontechnical user."

Forgeties79 11/20/2025|||
This is basically the same logic for why I often recommend Plex over jellyfin to people. Yes Plex is not proper self hosting. Yes Plex the org is making increasingly questionable decisions. But for people who want to get away from the major streaming services and maybe even want to dip their toes into something that resembles self hosting, there really is no other option like Plex. It’s so insanely turnkey and easy to install on every device. You also don’t have to worry about exposing your network if you don’t know what you’re doing.

If nothing else it’s an incredible foot in the door for a lot of people to make the leap to something like jellyfin later.

NegativeK 11/20/2025|||
I obviously can't speak for you, but there's not a freaking chance I'd trust my life to the servers I run.

To go maybe too literal: when I'm working on machines that could physically eat me, I don't trust myself with just one off switch -- I want redundancy. And since computers are horrible piles of ridiculous complexity, the closest I can get (and not really get close) is trusting some of the top minds to overthink the crap out of it in a way that I can't do with the systems I manage.

But again, YMMV.

pkulak 11/20/2025||
Well, when US-EAST-1 went down, my family was still chatting. Same with Cloudflare. Even if I lose internet, we can all chat so long as we’re on the network.

That said, the uptime is still probably worse than Signal. I didn’t mean trust the reliability. I meant the security.

kiitos 11/20/2025||||
> Matrix wants to be an encrypted IRC or Slack

matrix's users want it to be a decentralized/encrypted irc/slack, but unfortunately matrix's maintainers believe their mandate is to build a next-gen tcp/ip (or something very close to that)

which dooms the project

tptacek 11/20/2025|||
Hey, I've been there!

https://web.archive.org/web/19991128144800/http://sonicity.c...

https://web.archive.org/web/20010223171430/http://www.sonici...

Arathorn 11/21/2025|||
speaking as Matrix’s lead maintainer: we are focused on it powering decentralised and encrypted whatsapp (or teams) alternatives.

unsure what makes you think we want to build a next-gen tcp/ip, but can I have some?

butvacuum 11/20/2025|||
When you leak that much metadata, it's disenginious to call it encrypted.
Gigachad 11/20/2025|||
In the real world friends and family aren’t running their own matrix servers. At most they are signed up for whatever random one came up first in the search results.

So you end up with a similar problem to Mastodon where either you are facing problematic or inexperienced admins, servers shutting down, and everyone centralising on the main server.

Klaus23 11/20/2025|||
It's pretty accurate. I was a bit shocked when I saw that room names were not encrypted. I thought that was such a basic privacy requirement, and it's not hard to implement when you already have message encryption.

Matrix seems to have a lot of these structural flaws. Even the encryption praised in the Reddit post has had problems for years where messages don't decrypt. These issues are patched slowly over time, but you shouldn't need to show me a graph demonstrating how you have slowly decreased the decryption issues. There shouldn't be any to begin with! If there are, the protocol is fundamentally broken.

They are slowly improving everything, with the emphasis on "slowly". It will take years until everything is properly implemented. To answer the question of whether the future of the protocol is promising, I would say yes. This is in no small part because there are currently no real alternatives in this area. If you want an open system, this is the best option.

jeroenhd 11/20/2025|||
The decryption problems I've experienced have a been fixed a while ago. There was a push to fix these last year or the year before that, and at this point I'm pretty sure only some outdated or obscure clients with old encryption liberties still suffer from these problems.

The huge amount of unencrypted metadata is pretty hard to avoid with Matrix, though. It's the inevitable result of stuffing encryption into an unencrypted protocol later, rather than designing the protocol to be encrypted from the start.

I've had similar issues with other protocols too, though. XMPP wouldn't decrypt my messages (because apparently I used the wrong encryption for one of the clients), and Signal got into some funky state where I needed to re-setup and delete all of my old messages before I could use it again. Maintained XMPP clients (both of them) seem to have fixed their encryption support and Signal now has backups so none of these problems should happen again, but this stuff is never easy.

Klaus23 11/20/2025||
Yes, messaging protocols, especially federated ones, are never easy. I just wish we could have skipped the three or four years when Matrix was basically unusable for the average user because end-to-end encryption was switched on by default. Perhaps a clean redesign would have been better. Now they have to change the wheels on a moving car.
tcfhgj 11/20/2025|||
> These issues are patched slowly over time, but you shouldn't need to show me a graph demonstrating how you have slowly decreased the decryption issues. There shouldn't be any to begin with! If there are, the protocol is fundamentally broken.

This is wrong, because afaik these errors happen due to corner cases and I really don't like the attitude here.

Klaus23 11/20/2025||
It's not just a corner case. The issue was so prevalent for years that if it was limited to just a few corner cases, the entire protocol must consist of nothing but corner cases.

It frequently occurred on the "happy path": on a single server that they control, between identical official clients, in the simplest of situations. There really is no excuse.

I'm not saying that building a federated chat network with working encryption is easy. On the contrary, it is very hard. I'm sure the designers had the best intentions, but they simply lacked the competence to overcome such a challenge and ensure the protocol was mostly functional right from the outset.

tcfhgj 11/20/2025||
> The issue was so prevalent for years that if it was limited to just a few corner cases, the entire protocol must consist of nothing but corner cases.

for me it wasn't really; occasionally it would hit me, but mostly it worked, and I have been using it for encrypted communication since 2020.

> It frequently occurred on the "happy path": on a single server that they control, between identical official clients, in the simplest of situations. There really is no excuse.

There still can be technical corner cases in the interaction of clients

a talk for details: https://www.youtube.com/watch?v=ZUSucR2axWI

> I'm sure the designers had the best intentions, but they simply lacked the competence to overcome such a challenge and ensure the protocol was mostly functional right from the outset.

well, even if this was true, they still were brave enough to try and eventually pull it off eventually. Perhaps complain to the competent people who haven't even tried.

Klaus23 11/20/2025||
> for me it wasn't really; occasionally it would hit me, but mostly it worked, and I have been using it for encrypted communication since 2020.

I think the statistic said that around 10% of users receive at least one "unable to decrypt" message on any given day. That's a lot. Perhaps not for devs who are accustomed to technical frustrations, but for non-technical people, that's far too frequent. Other messaging systems worked much better.

> There still can be technical corner cases in the interaction of clients

> a talk for details: https://www.youtube.com/watch?v=ZUSucR2axWI

You linked to a German political talk show. If you wanted to show me the talk in which the guy listed reasons such as "network requests can fail and our retry logic is so buggy that it often breaks" and "the application regularly corrupts its internal state, so we have to recover from that, which is not always easily possible", let's just say I wasn't that impressed.

> well, even if this was true, they still were brave enough to try and eventually pull it off eventually. Perhaps complain to the competent people who haven't even tried.

It isn't a problem that the Matrix team are not federated networking experts. At the time, they had already received millions in investment. That's not FAANG money, but it's still enough to contract the right people to help design everything properly.

I'm not mad at them. Matrix was a bold effort that clearly succeeded in its aims. I'm just disappointed that it was so unreliable for such a long time, and still is to some extent.

tcfhgj 11/20/2025||
Correct link: https://www.youtube.com/watch?v=FHzh2Y7BABQ

> I wasn't that impressed.

If you think, I want to impress you, you are wrong.

the_gipsy 11/20/2025|||
To be fair: signal means everybody trusts one central authority. Doesn't matter that it's a foundation or non-profit or whatever.

And: a phone number is still required, a PIN is not, so by default it's susceptible to phone/SIM spoofing attacks. This one really boggles my mind, it's not that I personally am afraid of this vector, but I don't understand why they would insist on phone numbers at this point.

this_user 11/20/2025|||
I think part of the problem may be that Matrix is just pretty complex, because of its modular and decentralised design. Meanwhile, Signal is much more centralised and monolithic. And while they have added a few features over the years, its core functionality is relatively simple, and they were initially just focussed on getting that right.
AJ007 11/20/2025|||
The "decentralization" of Matrix is true in some respects, and false in others. Which would be ok, but if all of the complex architecture and issues are in the support of being decentralized, then this seems like an early planning failure.

My suspicion is the real problem that exists now originated from the bifurcation of desktop and mobile. Mobile broke the true p2p decentralization which was easy on desktop, and the split between Android and iOS makes it worse. Users expect an experience on iOS and Android which has parity with desktop. And the entire thing has to be as good as Discord.

I've taken a hard look at all of the truly open source alternative messaging options, and almost nothing handles multi-platform very well. Even when you expand it to commercial options, for a very long time, all of the Slack clones had mediocre mobile apps -- which basically was a death sentence if you weren't Microsoft. This is true today, but I expect it will change in 2026 and onward with the rapid increase in software development driven by AI agents.

Gigachad 11/20/2025|||
I remember reading some of the pdf on state management in matrix. The math and logic behind working out what the current name of the group chat is made my head spin.
kachapopopow 11/20/2025|||
it's pretty on point, it's mostly a "trusted" platform as long as you trust the host with the messages between two people (or more?) being (optionally) encrypted.
RicoElectrico 11/20/2025|||
I wish FOSS communities that want an alternative to Discord or Slack ditched Matrix altogeter. It sucks for that. Better use Zulip or Mattermost, both of which are self-hostable.

Edit: I looked up and apparently Mattermost would be out of the question for their feature downgrades in the community version as of late...

broken-kebab 11/20/2025||
Correct me if I'm wrong but I believe Zulip's licensing de facto restrict self-hosting solution for 10 users (others won't see notifications on their mobiles or something like that). This is important for non-commercial communities.
tabbott 11/20/2025||
No. See the "Sponsorship and discounts" section on the pricing page, which makes clear the 10 users limit for free usage of the mobile notifications service is for workplace use, not communities.
jrm4 11/20/2025|||
Okay so -- this and Bluesky.

REALLY feels like no one talks about how "permanent and duplicated" is very much an anti-feature if autonomy and safety and freedom is your goal?

Like, no actually - automatically saving everything all the time is bad. I thought we sort of already knew that.

sroerick 11/20/2025||
Pretty crazy, right? It almost seems like a honeypot
jbaiter 11/20/2025||
I tried implementing a Matrix bot a few months back, and it was an absolutely miserable experience, since Device Verification/E2EE was not working with any of the available open source Python implementations I found.

I then stumbled upon their internal Rust SDK[1] that they use for Element X, which is actually quite nice, and even has FFI bindings for Python and Kotlin[2]. Unfortunately the documentation was really lacking at the time. I managed to put something together with the help of an LLM and the source code and examples to find my way around the various APIs, and it actually works with emoji verification and E2EE (although there are weird bugs around synchronization, but that's probably just an API misuse on my end).

It seems they've improved the documentation since and even provide a reference client[3] to see how things work.

[1] https://github.com/matrix-org/matrix-rust-sdk

[2] https://github.com/matrix-org/matrix-rust-sdk/tree/main/bind...

[3] https://github.com/matrix-org/matrix-rust-sdk/tree/main/labs...

tripdout 11/20/2025||
What is verification? What does it involve doing? A lot of information on why it's useful, but how is it implemented? I hope it's not something like the Play Integrity API, but with no information to go on, I can't say either way.
totetsu 11/20/2025||
https://element.io/en/help#encryption-device-verification

> After Alice logs in on a new device, she uses her cryptographic identity to demonstrate to Bob that the new device genuinely belongs to her, rather than being added by someone else with access to her account. She can do this either by entering her recovery key (which gives the new device immediate access to her cryptographic identity ), or by carrying out an interactive verification from an existing verified device.

navigate8310 11/20/2025||
So is this like the Signal PIN which is required when installing on a new device? If you forget, the cryptography changes and old contacts are warned that signatures are rotated, right?
kevincox 11/20/2025|||
Yes, the purpose is the same but the UX is a bit different.
Lerc 11/20/2025|||
Quite. I have yet to manage a verification between clients.

I have had all variations of clients ignoring requests, reporting requests only for the requesting client to ignore the response. Both ends quitting declaring that the other end cancelled, asking for the other end to input a code while the other end shows no interface for doing so.

It marked the end of me using Matrix as a platform. I'd go back to the old IRC channels if there were anyone still there.

tcfhgj 11/20/2025|||
I have never failed at that. Worst case I type my recovery key and done.

I still have my encrypted messages available from 2020

immibis 11/20/2025|||
People still use IRC
rebolek 11/20/2025|||
If by bit different you mean absolute nightmare then yes
tcfhgj 11/20/2025||
imho it's the best out there

- no unnecessary coupling to a phone client

- no coupling to any other client - I can just put my recovery key in and be verified without having to deal with other apps.

octoberfranklin 11/20/2025||||
More like the safety number / QR code.

The numerical Signal PINs are basically just for when you bootstrap your Signal identity from a telephone number.

jojobas 11/20/2025|||
Except Signal PIN appears to be trivial to bruteforce for Signal itself, unlike this properly secure verification.
foresto 11/20/2025|||
In this case, it's what you do when signing in from a new device (or browser) to attest that it's yours. It avoids warnings to you and your contacts that a device has gained access to your account without your approval.

It involves doing one of these things:

- Comparing a short sequence of emoji on each device and confirming that they match.

- Using one device to scan a QR code displayed by the other.

- Entering a recovery key (a line of text) that you were given when you first set up the account.

Pretty quick and easy in most cases, although some clients can be glitchy in this area and require trying again.

(Gripe: The recovery key approach was unfortunately made painful and error-prone in recent Element releases, by disabling the option to choose a passphrase instead, but most people can simply use one of the other two approaches.)

g-b-r 11/20/2025|||
> Pretty quick and easy in most cases

The experiences reported here seem to say otherwise...

As others, anyhow, I haven't tried again recently

> (Gripe: The recovery key approach was unfortunately made painful and error-prone in recent Element releases, by disabling the option to choose a passphrase instead, but most people can simply use one of the other two approaches.)

I last tried Element about six months ago, but for years using the recovery key was either impossible or close to it, and mostly just for idiotic UI mistakes that were never corrected (something like you had to enter the key where they wanted the passphrase or the opposite).

To my recollection the version from six months ago worked better in that regard, but it was still asking to enter the passphrase where you actually had to enter the recovery key.

foresto 11/20/2025||
I think current Element versions accept either a recovery key or recovery passphrase in the same input field, so there's no getting it wrong. Since you seem focused on UI, it's worth noting that Element X (their beta mobile app) has a greatly simplified interface; their team clearly has been working to make it easier.

Also, other clients exist.

For whatever it's worth, I've been using Matrix for about five years, including some of its roughest times. I seldom see errors these days, but I can understand how folks who were frustrated with earlier iterations would still be soured to it. Such is the nature of an ambitious work in progress, I suppose.

I use it because there is nothing else with the combination of features that are most important to me, and because (despite my gripes) I can see slow and steady improvement. I think it's moving in the right direction overall. I could picture introducing family members to it once Matrix 2.0 is released and the implementations shake out any early problems.

g-b-r 11/20/2025|||
I tried the current Element and Element X.

In short, the passphrase works with both and the recovery key with neither, specifically:

Element classic has two separate fields; if I input the recovery key (in the correct field), I get told "Backup could not be decrypted with this PASSPHRASE: please verify that you entered the correct recovery passphrase."

That's how it was the last time I used it, and if I'm not mistaken it's been for years.

Element X has a single field, that supposedly takes both passphrases and recovery keys, but if I enter the recovery key I'm directed to a "Verify with another verified device" screen, even if I had logged out from all other sessions.

Funnily, by the way, it seems that with Element X you can't do anything if you don't manage to get verified, there just doesn't seem to be a way to skip it.

Furthermore, after signing out from Element X I'm unable to even just logging back in, I get an error ("Sorry, an error occurred") after I enter the credentials; even after clearing all the app's storage. Very, very weird.

The new login-via-browser is pretty problematical, by the way, I could only make it work with Chrome.

tcfhgj 11/20/2025|||
> Element X has a single field, that supposedly takes both passphrases and recovery keys, but if I enter the recovery key I'm directed to a "Verify with another verified device" screen, even if I had logged out from all other sessions.

I have just tried this on Android.

I am directed to

1) "Device verified - Now you can read or send messages securely, and ... - [Continue]"

2) "Help improve Element X ... [OK] [Not now]"

3) list of chats

Element X Android fyi. No problems logging in using Firefox.

foresto 11/22/2025|||
Since you didn't share all the details of your tests, I'm having trouble picturing how I could try reproducing what you did. (That's okay; I'm not an Element maintainer.)

However, a couple of things occur to me:

- No Matrix client that I know of supports setting both a randomly generated recovery key and recovery passphrase on the same account. So in order to test both, you would have to use a separate account for each. If you tried to test both on the same account, it's expected that one of the two would be rejected.

- You didn't specify a platform, but since you wrote "Element classic", I guess you must mean Android or iOS. I used Element Desktop / Web to set up my accounts, which could explain why I saw different prompts.

I hope you reported the error message referring to a passphrase when a key had been entered. I imagine that could leave the user wondering whether they had made a typo or the app had misinterpreted what they typed, which would not inspire confidence in it.

BrenBarn 11/20/2025|||
> I can see slow and steady improvement.

That is true, but what weakens my confidence is that the Element/Matrix team often doesn't present it that way. So much communication from them is about how it's amazing and great and the best messaging app in the world. If they presented it more like a typical slow-growth open source app I think they'd garner more goodwill. By setting high expectations they increase the likelihood of disappointment.

SilverElfin 11/20/2025||||
Maybe I’m missing something but why does this service need this process while Discord or whatever don’t?
jorams 11/20/2025|||
Discord does not do any sort of end-to-end encryption. All messages are fully readable and writable by Discord. Discord decides whether you are who you say you are, and all clients trust whatever Discord says to be trustworthy.
bigyabai 11/20/2025|||
That's easy, Discord is spyware.
tcfhgj 11/20/2025|||
> The recovery key approach was unfortunately made painful and error-prone in recent Element releases, by disabling the option to choose a passphrase instead, but most people can simply use one of the other two approaches.

honestly it's the best thing ever they have done:

- I have heard of someone who failed to use Matrix, because he got frustrated of having not a secure enough passphrase

- people don't choose secure passphrases

- it provides options making things more complex (especially when guiding others)

- you know you won't memorize it, so you are more likely to put it down

foresto 11/20/2025||
1. Generating a random key by default (but still allowing advanced users to prefer a passphrase) would solve your "secure enough" problem.

2. Better yet, a "secure enough" passphrase could be generated by default, à la Correct Horse Battery Staple. A user wouldn't be forced to choose one.

3. When adding an option, interface complexity can be avoided by simply not showing it by default, or by placing it off to the side in collapsed state where it doesn't draw attention.

4. If you're worried about people writing down a passphrase, you should be even more worried about a string of 50 random characters.

That last one is important. Nobody is going to memorize a random key, which means everyone has to write it to a file (or painstakingly write it on paper) for long term storage. When verifying remote devices, they also have to get the key to the other devices, so they are likely to use copy/paste, which will put it on at least two devices' clipboards, where it will be available for harvesting by nosy apps/websites or accidental pasting to random ones. They also have to figure out a way to transport the key from one device's clipboard to another, which might be email or SMS or some other insecure channel that they're accustomed to using. Or in the unlikely event that they choose paper, they have to painstakingly transcribe it again at the other end.

In other words, forcing the use of a random key does not increase security vs. a well-implemented passphrase system, but instead pushes responsibility for security out of the software and into the hands of people who aren't trained in it. Inviting more big mistakes.

A passphrase would avoid most of those exposure risks by not having to be written down or copy/pasted or sent through insecure channels. And with the right UI, it wouldn't be more complex to use or less secure.

Fortunately, Matrix supports passphrase-derived keys at the protocol level, so client developers who understand how to implement them well for humans can still do so. I hope Element's product managers will come around eventually.

Aachen 11/20/2025|||
I was afraid of that as well given the wording but, no, it's nothing to do with third parties at all. Just when you log into a new device, you confirm it on your old device so it knows it can transfer encryption keys for old messages to the new device

This has been in Element/Matrix since forever and I found it the easiest verification mechanism of all the encrypted messengers I've tried. I'm not surprised they're making this part of the standard process, but the wording in 2025 is... unfortunate. Or perhaps that adjective should be applied to the rest of the world since it's not the Matrix Foundation which changed. For the reader to decide ^^

ThePinion 11/20/2025|||
In the current state, it's basically just a self verification. When you use a new device it shows a series of emoji on each device and asks you if they're the same, then the device is verified.
mroche 11/20/2025||
You can also use a generated security key to verify as a type of second-factor.
josephcsible 11/20/2025|||
Thankfully, no, it's not anything evil like Play Integrity is. The simple explanation is that the first time you log in to an existing account from a new device, you need to go on one of your old devices and confirm that the new one is yours.
joecool1029 11/20/2025|||
I’m a server admin and I still couldn’t tell you why when I sign new endpoints in and verify for cross-signing it still also asks me for a recovery key.

For encrypted search on desktop it has to fetch batches of messages and this is configurable in settings. It just had a number? what is that? how large the batch is, how many ms? no clue! good thing we can’t do encrypted search on mobile/web.

DrewADesign 11/20/2025|||
In my case, it transferred my willingness to self-host a chat server to something else.
solarkraft 11/20/2025|||
(I think) It transfers (access to) your keys for end-to-end encryption between devices.
olivia-banks 11/20/2025|||
Yeah, I was wondering this as well. At the very least, this appears to be an Element requirement that was just enabled by a Matrix protocol update, so moving would be possible, but afaik Element is extremely popular as far as Matrix goes.
ALittleSlow 11/21/2025||
[dead]
pkulak 11/20/2025||
Despite all the gnashing of teeth in this thread, this seems reasonable. This seems to only prevent you from logging into your account, with only a password, NOT verifying it (by dismissing all the prompts asking you to do so), and then sending (and receiving new!) encrypted messages anyway. I've never used an unverified Matrix account in the 6 years that I've been an active user. Verification used to be a bit finicky, but it's pretty seamless now. And once the QR code login stuff is better supported, it will be dead easy.
Aurornis 11/20/2025||
> Despite all the gnashing of teeth in this thread, this seems reasonable

I empathize a lot with the negative experiences shared in this thread.

I think the problem is that every little decision in Matrix might be reasonable to the people who have complete context about the decision, but all of the churn and rough edges have added up to a very bumpy ride. Not only that, but it has been a poorly communicated and documented ride as many in this comment section can attest.

I suspect all of these issues and changes feel like no problem to people who are active in Matrix every day and have a support network to chat with where they all get through the issues by sharing tips and info. For the rest of us who are casual users who only occasionally log in it feels like I’m rolling the dice every time I have to use it. Some times it works like it did last time, some times I have to go on a 30 minute adventure with Google and play games across devices to get it back into a working state again.

snerbles 11/20/2025||
> Not only that, but it has been a poorly communicated and documented ride as many in this comment section can attest.

The guides are written for cryptographic infrastructure nerds and not regular normal users that have a habit of forgetting their own passwords after six months. Not to mention the fact that the Element UI tends to churn a lot.

I didn't even know that they deprecated creating new passphrases, and that's what I was telling my users to do!

Gigachad 11/20/2025|||
Doesn’t verification also exchange encryption keys, letting you decrypt messages from before you logged in? I remember that being a huge issue where you would see unable to decrypt messages.

Probably just bad UX to let people skip the verification step.

pkulak 11/20/2025|||
Yes. If you don’t verify, every conversation is empty.
joecool1029 11/20/2025||
But it also asks for recovery key and complains about it being out of sync until entered even if you do the verification step! Entirely possible to only get a partial recovery of messages until this is entered.
jeroenhd 11/20/2025|||
That's not normal. It doesn't happen on any of my accounts or clients. Verification takes a moment if you're in a lot of rooms, but it exchanges all keys.
rcxdude 11/20/2025||
been a pretty reliable issue when I've set up a new device. Whatever keys the client is getting, they're apparently not useful.

(This general flakiness of features just sometimes not working as they should is probably the main reason I haven't tried to recommend friends to switch to element)

tcfhgj 11/20/2025|||
cannot confirm this either

one method of verification suffices (be it recovery key or using a different device)

tcfhgj 11/20/2025|||
> Doesn’t verification also exchange encryption keys, letting you decrypt messages from before you logged in?

if you use key backup

IlikeKitties 11/20/2025||
> Despite all the gnashing of teeth in this thread, this seems reasonable

I think it's not the requirement itself that's the crucible of discussion but the issues are rather that the blog post should have explicitly defined what verification is in it's second sentence and that matrix/element still is barely useable even for reasonably technical users.

pkulak 11/20/2025||
> barely useable even for reasonably technical users

My entire family (including my elderly mother) would be very interested to learn how technical they are!

broken-kebab 11/20/2025|||
Scale matters. Once you achieve over a hundred of users, you got all the random bugs, and glitches appearing, and you can't guide everyone personally across UX issues. This is when lack of decent documentation, unpolished UI, and even the fact that it uses its own terminology (like "spaces") starts to hurt. I don't mean Synapse/Element combination is bad, but so far it's not great either.
IlikeKitties 11/20/2025|||
Argue with the people in this thread that made this argument.
pfych 11/20/2025||
I use Thunderbird as my main Matrix client since it's already always open on my PC and is Lightweight. Whenever I open Element or any other client (Nheko, etc.) they all complain about each-other being unverified.

Clicking verify in any client does nothing. No popups in any other clients - doesn't ever seem to do anything. Sometimes Element will pop up a QR reader but there's no QR presented in the other clients. The UX around Matrix is a nightmare.

eredengrin 11/20/2025||
Not sure how often they update these pages, but Thunderbird is still listed as beta on matrix.org clients page [0], and I remember trying it out some time back and it was indeed very beta (maybe not even beta). It didn't feel like it was getting much maintenance so I stopped using it. I think it's fair to expect bugs in beta releases.
beeflet 11/20/2025||
I am in the same boat. It is ridiculous and shows no signs of improving.
toastal 11/20/2025||
I tried out an alpha client once & can’t get the stupid pop-up about unverified devices to go away now. Another client didn’t have the verification flow even set up—this will end up being yet another barrier to entry for new clients. With the clients (yes, multiple) crashing often, constantly syncing for ages, & feature sets not on parity + without graceful fallbacks, I do not like the Matrix client space (nor the server space, but that is a different topic).

There has never been a better time to (re)embrace XMPP as your decentralized chat option. The clients are less buggy, handle missing features gracefully, & best part is, not being built on an eventual consistency model, you don’t have the constant syncing issue with delayed messages. If you wanted you could make an XMPP client in a day since the base spec is small/simple—& features like device verification would be seen as mandatory in the base specification.

seszett 11/20/2025||
I like XMPP and I use it with my family (with the Conversation client) but the web interface (converse.js) if pretty rough.

I would like to replace Matrix at work with an XMPP server, but to convince my colleagues I would have to show something better than that :/

tcfhgj 11/20/2025|||
> I tried out an alpha client once & can’t get the stupid pop-up about unverified devices to go away now.

Open app with device management (e.g. Element Desktop) and remove the unverified devices you don't intend to verify.

Regarding XMPP: With the lack of Cross Signing, key backup and consistent storage of messages, it can't be expected to provide the convenience Matrix does for the foreseeable future - just my personal opinion. The matrix-rust-sdk should it also make easy to get started with a client.

mxuribe 11/20/2025||
I used to consider myself a HUUUGE matrix fanboy....while i still respect what the teams have done over time, I have been feeling a little, i don't know, deflated maybe? Maybe its the UX/UI aspect, i don;t know...i have not run a homeserver since like maybe 2019 or so? But nowadays, i have less interest in running a homeserver, and as far using the various clients: meh. Element feels bloated, and others either might be more snappier but might have an odd bug, or don't implement all features that might be expected, etc.

So, last year i tried to play briefly with Prosody server to re-acquaint myself with xmpp...and it wasn't so bad. Not as great as i expected for this day ana age, bbut not terrible. The server setup felt like i needed to study a bunch of different docs...and ultimately was smoother than expected....so i think documentation is either outdated, or was written a little less clear than expected. That being said, the low resource usage was ridiculously pleasant compared to matrix homeserver! The fact that an xmpp server allows for such scalability on such low resources is a great testament! And, that was prosody, which some folks state is not even as performant, scalable as ejabbered....so they say...so wow, that's impressive if that's true. Regardless, xmpp servers that can run on such low resource hardware but enable so many users to chat...is quite awesome!!! The client side of xmpp was a different matter; i wasn't so happy. I blame myself because maybe there might have been plugins that maybe i didn't install correctly on server side, i don't know...but it felt not as easy as i expected. The clients were a little disappointing; again not terrible but not great.

Maybe i'm spoiled? Or, maybe i did too much wrong? But if that's the case, the maybe there's an opportunity for better documentaiton? I don't know....i really like both matrix and xmpp because both live in the realm of free and open source software.....so i really want both or either to succeed. I want to live in a world where we are not beholden to only proprietary options, like whatsapp, crappy sms/text messaging, etc. I want to give props to all the folks who made and maintain all aspects of xmpp...as much as i am whining, i don't want to take away from all the hard work that they have freely given; super props to them!!!

What i really want is a modern, free and open source version of IRC, with plenty of modern features (E2EE, file uploads, presence detection, etc.), decent desktop and mobile clients, easy server installation and management, and said server-side software would ideally not need such beefy hardware to run...Or, is my wish too far fetched?

leetnewb 11/20/2025|||
One thing I would note on the client side of xmpp - there does seem to be a lot of work happening under the surface. Snikket is working on an SDK to streamline modern client development. There are a couple of alpha stage clients written on it already, and maturatoin of the SDK should lower the bar for pushing clients forward.

Also independently, Movim keeps advancing and Libervia is doing a ton of cool work. I'm sure I am missing others.

mxuribe 11/20/2025||
I had only heard about Snikket as I was spinning down my xmpp experiment... maybe I can take a look nowadays (including moving and others). Thanks for sharing!
toastal 11/20/2025||||
> can run on such low resource hardware

This is what frees a barrier to decentralization & actually owning one’s data. A few of my friends are now running their own single-user or small XMPP servers since it doesn’t use much in terms of resources or storage in comparison.

> The server setup felt like i needed to study a bunch of different doc

I believe this is what the Snikket project is trying to be. That said, XMPP servers are used for a lot more than just chat which is why most of them don’t have good defaults for merely chatting with friends since that isn’t the only or a generic enough use case (XMPP is behind Zoom, Jitsi, Fortnite, etc.).

> The clients were a little disappointing; again not terrible but not great

True. But I appreciate that there are many options & most features gracefully fallback even on TUI clients (like ‘reactions’ just being a message reply with a single emoji). If Element adds a feature (like polls), the other clients, the new feature just doesn’t show up. For a web client, the NLNet funding is really giving a boost to Movim as a reasonable alternative to Discord that is self-hostable & federated so users—taking back the meaning of “join my server” to literally mean someone’s server & without needing to create another account just to join that server.

As for the wish… this is what XMPP MUCs are—IRC with niceties like moderation, optional encryption, & file uploads. You said yourself the resources for servers is small & for your stated use case, most existing clients can handle being IRC+features while also not being centralized unlike IRC.

mxuribe 11/20/2025||
> ...that isn’t the only or a generic enough use case (XMPP is behind Zoom, Jitsi, Fortnite, etc.

Great point! I forgot that xmpp can/is used for other use cases that are not just chat.

Also I guess I should be a little more forgiving about the MUCs, and client features in particular because you are right that fallbacks tend to be graceful.

chickensong 11/20/2025|||
I think we all want that. The fact that it doesn't exist is an indicator that it isn't trivial to build. All those modern features are at odds with performance.
mxuribe 11/20/2025||
> ...it isn't trivial to build. All those modern features are at odds with performance.

I suppose both points make sense!

jones89176 11/20/2025||
FYI: here are the videos of the latest matrix conference: [1]. I think there's a lot of interesting stuff going on!

also, instead of hosting your own server or using some (more or less well-financed) public servers, you can simply throw some money at [2] to pay for hosting for your group of friends or family or whatever. (not affiliated, but I like the idea)

[1] https://media.ccc.de/b/conferences/matrix-conf [2] https://etke.cc/

superkuh 11/20/2025|
This basically means that Matrix will stop working for my parents and other family: the only people I use matrix for. We started during the pandemic for the video chat element. But Riot.im/Element.io changes to the homeserver over these many years have made it so none of our accounts properly verify. I can't even get my account to properly verify and I'm a huge nerd. We put up with it because of inertia and chat still working fine. But this? I guess it's the end.

Riot.im/Element.io really knows how to shoot themselves in the foot.

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