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Posted by jnord 2 days ago

AI agents are starting to eat SaaS(martinalderson.com)
395 points | 376 commentspage 4
gijoeyguerra 2 days ago|
I’m always skeptical when I see (or say for that matter) phrases that start with “just”.
alexeestec 1 day ago||
SaaS was always just a transitional phase between desktop software and... this. We built entire businesses around being the interface layer, but if AI can interact with APIs directly, that whole layer gets compressed.

The optimistic angle nobody's exploring: maybe 'eating SaaS' means we finally escape the subscription hellscape where every basic function costs $29/month. If an AI agent can stitch together free/cheap APIs instead of forcing you into Notion/Airtable/Whatever, that's not destruction—that's evolution.

mikert89 2 days ago||
"It was always possible to clone software, but doing so was costly and time consuming, and the clone would need to be much cheaper, making any such venture financially non-viable.

With AI, that equation is now changing. I anticipate that within 5 years autonomous coding agents will be able to rapidly and cheaply clone almost any existing software, while also providing hosting, operations, and support, all for a small fraction of the cost.

This will inevitably destroy many existing businesses. In order to survive, businesses will require strong network effects (e.g. marketplaces) or extremely deep data/compute moats. There will also be many new opportunities created by the very low cost of software. What could you build if it were possible to create software 1000x faster and cheaper?"

Paul Bucheit

https://x.com/paultoo/status/1999245292294803914

nkotov 1 day ago||
I worked at a couple of companies that tried to do internal LOB apps. Every single time, these projects have failed because the cost to maintain usually is more than just paying a subscription fee to a third party.
Ncarpentieri4 1 day ago||
"I think we can start to see a world already where demand from new customers for certain segments of tooling and apps begins to decline. That's a problem, and will cause an increase in the sales and marketing expenditure of these companies."

I think this sort of ignores the fact that S&M agentic tools exist and the cost of those services is also dramatically decreasing, so does it net out and just become a more efficient model in general?

hurturue 2 days ago||
Related, Microsoft CEO said that soon the biggest client of Microsoft is going to be agents, not humans.
agumonkey 2 days ago|
agent economy .. that's a fun thought
yawnxyz 1 day ago||
for back office software, I'm actually getting more interest in building weird back office stuff than before, because people know what's possible now.

I'm not a consultant anymore but my friend who owns a dental clinic asked me if I could build them a personalized system that checks in with the staff every week; a thing that helps analyze how they feel week to week and helps my friend update her management strategy and coaches her on how to talk with her staff / helps her figure out her staff's communication strategies and what work they prefer to do; and she'd like me to run and host it so she can't see the raw data from her staff so they'll trust it more as it's run by a third party.

She could probably figure out how to do this but she'd still rather pay me like $5k to do this than spend 100+ hours figuring this out herself. Even with AI it'd probably take me at least a couple of weeks to get it working 100% as intended, and I don't have a dentist business to run.

I think we'll see more back office SaaS, becuase the problems to solve are near infinite, and no one has time to build all these themselves.

jonathanharel 1 day ago||
Really interesting read, thank you! I'm currently working for a very traditional SaaS company (let's call us FooBar for the discussion), and I can say that this fear is very real. We talk a lot about the "FooBar killer" which is a theoretical startup company working right now on a better solution than ours. We know that there are a few of those and we even started working on one of our own exactly because of that. If you can't beat the "engineers with a spare Friday afternoon" you might as well join the attempt to replace you.
gizmo 1 day ago||
If businesses are rational agents that seek to maximize profit then yes you would expect agentic AI to eat SaaS. But this is not the world we live in. So much of business could be automated with 1990s technology. A model that predicts societal change should also be able to explain why this time it's different. Historical precedent says we should expect:

- modest incremental gains in productivity

- society will remain mostly the same

- very few people will take advantage of the opportunities unlocked by AI

mkagenius 1 day ago|
> If anything, I think we'll see (another) splintering in the market. Companies with strong internal technical ability vs those that don't.

A tangent, I feel, again, unfortunately, the AI is going to divide society into people who can use the most powerful tools of AI vs those who will be only be using chatGPT at most (if at all).

I don't know why I keep worrying about these things. Is it pointless?

tovej 1 day ago|
I do feel this divide, but from what I've read, and ehat I've observed, it's more a divide between people who understand the limited use-cases where machine learning is useful, and people who believe it should be used wherever possible.

For software engineering, it is useless unless you're writing snippets that already exist in the LLMs corpus.

rglover 1 day ago||
> For software engineering, it is useless unless you're writing snippets that already exist in the LLMs corpus.

If I give something like Sonnet the docs for my JS framework, it can write code "in it" just fine. It makes the occasional mistake, but if I provide proper context and planning up front, it can knock out some fairly impressive stuff (e.g., helping me to wire up a shipping/logistics dashboard for a new ecom business).

That said, this requires me policing the chat (preferred) vs. letting an agent loose. I think the latter is just opening your wallet to model providers but shrug.

tovej 1 day ago||
If you need a shipping dashboard, then yeah, that's a very common, very simple use-case. Just hook up an API to a UI. Even then I don't think you'll make a very maintainable app that way, especially if you have multiple views (because the LLMs are not consistent in how they use features, they're always generating from scratch and matching whatever's closest).

What I'm saying is that whenever you need to actually do some software design, i.e. tackle a novel problem, they are useless.

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