Another thing I might throw out there is that there are so many domains and niches out there that person A and person B are almost certainly having genuinely different experiences with the same tools. So when person A says "wow this is the best thing ever" and person B says "this thing is horrible" they might both be right.

When railroads were built, canal operators were upset too.

What kind of mindset do you need to have to trust anything a company like this has to say? A company riding the hype train, praying the bubble doesn't pop, desperately trying to even turn a profit? Would you believe cigarettes are healthy too?