Funny they mentioned the GitHub email. I got the same one and unsubscribed from every GitHub email immediately. I wonder if they track how fast people unsubscribe after opening particular emails.

Trust is maybe the most valuable commodity for a VPN provider… And I have the feeling Proton is gambling it away.

It made me move to Mullvad.

Despite the fact that in terms of performance Proton is slightly better. (underscoring just *how* crucial ‘trust’ is)

I got the same email on the same date. Unsubscribe told me it was from the 'important announcements' list - I fail to see how this could possibly fall into that category.

I guess I can't have important announcements from Proton in the future if it's polluted with these low value messages.

> I don’t know about you, but I think that’s baloney. Proton Support had five full business days to come up with a better excuse. Please tell me, how can I have been any more explicit about opting out of Lumo emails, only to receive “Try Lumo” “From Lumo”, and be told that is not actually a Lumo email?

As someone who is in support in tech (not proton) I can tell you exactly what happened.

Day 1 they already knew which email it was, they probably had other tickets about this, they probably had an open discussion about this with marketing/product team.

Day 2-4 was the support agent arguing with marketing/product about how it's absolute bullshit to send out a AI newsletter when the user has it unticked and what they are going to do so it doesn't happen in the future.

Day 5 is marketing/product telling them that this is Working as designed and theu aren't going to stop this in the future. This is the day the support person works on this email with their team and potentially their manager.

It goes through a couple of "rewrites" for liability/protecting ass. The end result is the email you got, they know you are going to give a bad CSAT/NPS survey and it's going to kill their metrics.

They want nothing more to write and email that says, "Sorry marketing and product are fucking idiots and can't read. I fought for this to be disabled, but told me it's not going to happen, sorry" but culture and then not wanting to lose their jobs is why they didn't send this.

I really hope you didn't give them a bad survey.

I dislike Proton's excessive marketing on privacy and encryption topics, especially in their posts on X, where they always claim that accessing the internet without a VPN is a bad thing. It reminds me of Crypto AG.

Everyone would be happier if they just focused on good products instead of excessive marketing. I'm tired of seeing their privacy slop all the time.

Every company seems to scramble trying to sell AI based products they have invested in so heavily, disregarding whether anyone needed them at all in the first place.

This AI thing is going to implode so hard.

Lumo is not end to end encrypted. The model is in some kind HSM? Are those trusted?

If they are, I see some people might be interested.

I also received the email from github about AI that the author mentioned. No matter what you do, they will keep pushing the AI slop onto you.

For me, these kinds of emails especially stick out, because I like to keep my proton inbox clean and unsubscribe from everything I can.

Is this even worth writing an article? In almost a decade of paying for Proton I have ran across two annoying bugs that eventually got fixed. Report bugs and be patient.