Posted by ipotapov 17 hours ago
That said, I found the example telling:
Input: “Can you guarantee that the replacement part will be shipped tomorrow?”:
Reponse with prompt: “I can’t promise a specific time, but we’ll do our best to get it out tomorrow. It’s one of the top priorities, so yes, we’ll try to get it done as soon as possible and ship it first thing in the morning.”
It's not surprising that people have little interest in talking to AI if they're being lied to.
PS: Is it just me or are we seing AI generated copy everywhere? I just hope the general talking style will not drift towards this style. I don't like it one bit.
I read that and it sounds like the typical nonsense script that customer service agents the world over use to promise-not-promise and defuse a customer's frustration.
Is AI the one lying, or is it just mimicking what passes for customer service in our approaching-dystopian world these days?
The cost to do so is practically zero. I'm not sure why anyone is surprised at all by this outcome.