All of a sudden, about 1/3 of all traffic to our website is being routed via EWR (New York) - me included -, even tough all our users and our origin servers are in Brazil.

We pay for the Pro plan but support has been of no help: after 20 days of 'debugging' and asking for MTRs and traceroutes, they told us to contact Claro (which is the same as telling me to contact Verizon) because 'it's their fault'.