As a government employee, enmeshed in the bureaucracy:

This is the way.

The problem is that it took Karen zero effort to say “we only accept fax”. She doesn’t care about how much effort it takes you you — in fact, as implied, it taking you a tremendous amount of effort actually reduces her effort. In order to make a dent, you have to figure out a way for the idiotic policy to impact the person making and/or enforcing it. That’s the only way it ever changes.

I love malicious compliance, but it's more fun when you suffer along with them.

This is proof that you don't need vision to create a thing of beauty.

As another post mentions, this definitely fits into the wider genre of morality/revenge/malicious compliance porn. Regardless of if this is real or fiction, AI generated or not, it's still porn.

Porn isn't bad, but thinking that porn adequately reflects reality, or that behavior within porn is blanket appropriate for real life is.. not good.

Disabled, fake and gay. Oh my.

I hate to burst your bubble, but I imagine they use a fax server to receive faxes. Which just makes the refusal to accept emails even more objectionable. Likely they only accept faxes solely to make it harder for disabled people.

People are judging OP and/or judging Karen. A lot is being lost in translation.

When you get a certain drone with a certain way of speaking down to you ("this is the system obviously, you faceless person who is just as dumb as all the other faceless people"), then it's infuriating and I can see why OP went to bureaucratic war.

At the same time, give the drone a break. She's doing what she's been trained to do, in the framework she's permitted to operate in, and she's got bigger problems than you.

When I was younger, I went to similar bureaucratic wars to prove a point... to whom? What for?

It's not helping anybody.

Inspiring, Nietzchean even.