Resuming from sessions are still broken since Feb (I had to get claude to write a hook to fix that itself), the monitoring tool doesn't work and blocks usage of what does (simple sleep - except it doesn't even block correctly so you just sidestep in more ridiculous ways), and yet there seems to be more annoying activity proxies/spinner wheels (staring into middle distance)... Like I don't know how in a span of a few months you lose such focus on your product goals. Has Anthropic reached that point in their lifecycle already where their product team is no longer staffed by engineers and they have more and more non-technical MBAs joining trying to ride the hype train?

I missed the part about the refunds…

Reading the "Going forward" section I see that they have zero understanding of the main complaints.

My takeaway is that they knew they were changing a bunch of stuff while their reps were gaslighting us in the comments here.

Why should we ever trust what they say again out trust that they won’t be rug-pulling again once this blows over?

In other words we did the right things, but we understand feedback, oh and bugs happen.

So we weren't going mad then!

Now we know why Anthropic banned the use of subscriptions with other agent harnesses: they partially rely on the Claude Code cli to control token usage through various settings.

And it also tells us why we shouldn’t use their harness anyway: they constantly fiddle with it in ways that can seriously impact outcomes without even a warning.

> they were challenging to distinguish from normal variation in user feedback at first

translation: we ignored this and our various vibe coders were busy gaslighting everyone saying this could not be happening

not the first time. Still not showing thinking are we?

I genuinely don't understand what they have been trying to achieve. All of these incremental "improvements" have ... not improved anything, and have had the opposite effect.

My trust is gone. When day-to-day updates do nothing but cause hundreds of dollars in lost $$$ tokens and the response is "we ... sorta messed up but just a little bit here and there and it added up to a big mess up" bro get fuckin real.