Tell HN: An update from the new Tindie team

Received by email tonight about two hours ago:

Dear Tindie Community,

My name is Gongyu Su, and I am writing on behalf of the new Tindie ownership team.

First, we sincerely apologize for the recent downtime and the disruption it caused. We understand that many buyers and community members were left without clear information during the transition, and that this created frustration and concern.

Tindie is now owned by EETree LLC, a Washington State company. Our team took over Tindie because we believe it remains an important platform for makers, hardware creators, engineers, and independent sellers around the world. The recent transition was more complex than expected. Tindie runs on an older technical framework with many connected services, and the migration from the previous operating environment to the new one took longer and caused more disruption than anyone wanted.

We know this was not the experience the Tindie community deserved.

Our immediate focus is to stabilize the platform, resolve payment and order-related issues, and support sellers and buyers through the transition. If you have an order-related concern, please contact Tindie support so the team can review your case directly.

WHAT WE ARE FOCUSED ON

Stabilizing the platform

Restoring reliable access for buyers, sellers, and the community.

Resolving open issues

Working through payment, refund, and order concerns case by case.

Investing for the long term

Renewing attention, support, and improvements for the community.

We also want to be clear about our long-term intention: we did not take over Tindie to let it fade away. We took it over because we believe it deserves renewed attention, investment, and support.

Tindie has always been more than just a marketplace. It is a place where independent creators, makers, and hardware enthusiasts can share useful products, tools, kits, modules, and ideas with the world. We want to preserve that spirit while improving the platform step by step.

Over the coming weeks and months, we will share more about our plans and will listen carefully to feedback from sellers, buyers, and the broader community.

Thank you for your patience and continued support. We know trust must be earned through action, and we are committed to doing that.

Sincerely,

Gongyu Su

On behalf of the Tindie Team

>and the migration from the previous operating environment to the new one took longer and caused more disruption than anyone wanted

I mean, this is unacceptable by any metric. Downtime for a platform like this means lost revenue. If Amazon was down for weeks at a time how do you think that would affect them as a retailer? So at this point I can't imagine what the mystery purchasers are getting, certainly not a steady revenue stream? I can't imagine the user data is that valuable for such a niche market focus. Over the coming weeks and months, I will be delighted to observe more embarrassing fumbles from your nameless owners, and whoever you are because I suspect your given name is false as well.