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Posted by teleforce 5/3/2026

Mercedes-Benz commits to bringing back physical buttons(www.drive.com.au)
862 points | 510 commentspage 5
xxmarkuski 5/3/2026|
Glad that Mercedes-Benz is doing this change. The management team has been misguided for a couple years. The "only luxury" strategy has not been working out as anticipated, partly due to quality not living up to the level to be truly luxury. The EVs, including the top line EQS, have also not been received to great success.
Waterluvian 5/3/2026||
I dunno how intentional but my 2020 Forester seems to have been designed with the rule that you should be able to do absolutely everything without touching a screen.

It feels great. The touch screen is there for finer control when I’m stopped or for the passenger. But I can do everything in memorable ways using the knobs and buttons.

josefrichter 5/4/2026||
Every single designer knows buttons are better than touchscreens. Except car designers. Fascinating.
jim33442 5/3/2026||
Wow that interior in the article looks awful. I haven't driven a Mercedes since my C230 from 2004.
tw04 5/3/2026||
Tesla removed as many physical buttons and controls as possible to reduce cost and called it revolutionary. Their faithful parroted it because they loved Tesla.

Other manufacturers tried to copy it, and when any normal person had to interact with touch everything - the real opinions of how absolute garbage it was came out.

Having a big screen to display navigation and audio is awesome. Removing things like physical vents, volume control, gear selection, turn signal stalk - those are all idiotic decisions made to maximize margin on every car sold and COMPLETELY user hostile.

I'm just pleasantly surprised the germans listened to their customers.

NetMageSCW 5/3/2026||
The problem is like much of copying they put in the screen and took out the buttons without realizing how important the UI becomes when you do that. Tesla optimizes and improves constantly and while they’ve made mistakes, other manufacturers just leave the terrible UI in place for five or ten years and leaves everyone who purchased stuck with cheap, unresponsive screens and UI.

It is ridiculous that an Android potato can be more responsive than many cars screens and UI.

goosejuice 5/3/2026||
Common argument on the internets, but meh, I think most of it is totally fine and I prefer it to my other car with buttons galore.

I do enjoy physical controls for things that are constantly being used while driving for safety purposes and all of that exists for my model. Dropping stalks was too far imo, but for a car maker that wants to remove the driver it's not surprising. Mine has two stalks and I think that's the Goldilocks version. The auto shifter is surprisingly good though.

Everything else in the Tesla is completely fine where it is. Even if I do need to reach for something there's always voice. Saying I'm hot/cold or take me to X or play my playlist or whatever works completely fine. If it's not, just adjust it when you stop like you should be doing anyway.

Plenty of things to dislike about my car but this isn't one of them. The only button, or a thing a button replaced, that is missing on my car is the manual door release in the back which is a pretty egregious omission that does make me a tad angry. I'm going to have to drill a hole in my door for that one.

gilbetron 5/4/2026||
Hyundai and Honda (especially Honda) have brought back more physical buttons in the past several years. The CRV especially has a great button/control layout. A big reason we went with the Ioniq 5 is due to the physical controls.
Bluestrike2 5/3/2026||
I for one am quite happy that Mercedes is committed to a physical button for hazard lights, parking assist overrides, and the other controls that are used so very...rarely. Perhaps they'll do something about the less commonly used buttons like climate control for the next model redesigns in five to seven years.

I really struggle to understand what's so damned difficult about this. They've admitted touchscreens annoy the hell out of drivers and capacitive touch buttons are even worse. Is it really going to take yet another lifecycle before they actually do something about it?

greenavocado 5/3/2026||
My guess is that people impulse buy things that look sleek and shiny then suffer through the consequences
macintux 5/3/2026||
And many stupid decisions have no direct impact on the driver, but instead on those around the car. Like red beltline lights that don’t function as brake lights, instead using red lamps near the road that are easy to be obscured/ignored because the giant red lights above them look like brake lights.

Or dashes that are fully lit at night even if the headlights aren’t on, so the driver doesn’t have an obvious visual indicator that their tail lights aren’t lit.

So many rules I’d enforce were I king of the automakers.

a96 5/4/2026||
> Mercedes is committed

They are not.

grassfedgeek 5/3/2026||
I hope Elon Musk can take a lesson from Mercedes. Tesla went in the other direction: there are barely any physical buttons to remove, so they removed the stalks for signaling and even for changing gear! You have to use the touch screen to shift gears!
CrimsonRain 5/3/2026||
They have enough physical buttons.

Removing indicator stalks without steer by wire was a mistake. They fixed that by bringing back the stalks.

Touch screen for great shifting works better than you think. It actually works better than traditional gear shifters especially when you enable auto shift. It changes gears as needed. It's ok to want to stick to the past; but don't drag others back who want to move towards the future.

grassfedgeek 5/3/2026||
> It's ok to want to stick to the past; but don't drag others back who want to move towards the future.

Did you read the article about how Mercedes-Benz is bringing back physical controls? So in your opinion are they dragging their customers back to the past? Or are they correcting a mistake?

CrimsonRain 5/4/2026||
They are doing neither. All German car companies are idiots. Years of lead compared to all other car manufacturers, threw away all of it with sheer incompetence and bureaucracy.

They saw less buttons on Tesla and tried to adopt it as a cost cutting measure instead of thinking of designing a better UX. Result is, laggy/buggy/buttonless bad ux that customers hated. So they are going back with a bad excuse. The mistake is thinking software+UX as second class in a modern car. But now they are correcting "touch screen bad" mistake. lmao.

I mean, it is no surprise. Germans in general don't know how to develop good software because to them everything is a design by committee (see CARAID).

grassfedgeek 5/4/2026||
> All German car companies are idiots.

Or maybe they understand from experience that physical buttons are better? When you can't take your eyes off the road, buttons you can feel with your fingers are better. That's easy to understand, is it not?

> They saw less buttons on Tesla and tried to adopt it as a cost cutting measure

Tesla is doing it as a cost cutting measure too. Elon Musk's philosophy is "the best part is no part".

CrimsonRain 5/4/2026||
That's why the steering wheel has enough buttons for things you really need during driving.

They are doing it for both, cost cutting WHILE improving UX. Only Rivian and some Chinese companies understand that.

Others did it JUST for cost cutting and result was obvious.

fasteddie31003 5/3/2026|||
Tesla does a great job not having buttons. I think the real issue is that other car companies have bad interfaces that make physical buttons necessary. Tesla just has a great UI that does not need physical buttons.
tribaal 5/3/2026|||
Exactly - I own a Tesla and an id.buzz and it’s just insulting how bad the user experience is on the buzz.

I don’t need buttons for the rear view mirrors or lights, I need them to do the right thing for me instead. VW not saving the position of the rear view mirrors on my profile is stupid. Having a hardware button for the seat position “profile” is stupid. Having walk away lock locking and unlocking the bus in a loop in you stay within range with the fob is stupid. Having a fob is stupid.

Those are the software issues you need to fix VW, if you ever want my business again.

Edit: and since people seem to care about AC buttons: the id.buzz has AC buttons! But they are right under the infotainment screen… and capacitive :) the Tesla’s screen is much easier to manipulate.

CrimsonRain 5/4/2026||
You are absolutely right. See my other post before where I saw essentially the same thing. It is absurd how bad the German companies are; the only thing they know how to do great is the engine.

I never understand these people with their ac knobs... What are they doing that they need to change AC all the time during driving?

I set it to 21.5 with auto, and it is perfect for the whole car. Why do people need to constantly change ac?!!

codefeenix 5/4/2026||
>the only thing they know how to do great is the engine.

EA888 G1 has entered the chat.

CrimsonRain 5/4/2026||
Yeah, they are not so good with that either or just cheats.
platevoltage 5/4/2026||||
No. They don't. They unleashed this touch screen plague upon the entire car industry because they were too cheap to engineer a proper control panel.
Synthetic7346 5/3/2026||||
I disagree, taking my eyes off the road to change climate controls is bad UI/UX
CrimsonRain 5/4/2026||
Why do you need to change climate control at all let alone when driving? Is it because the car can't maintain proper temperature? Response time is lagging? Or what?

Also, you can just use voice control. Works better than physical buttons.

eep_social 5/3/2026||||
“great UI” and “burned to death because the door handle wasn’t” is a bold juxtaposition
grassfedgeek 5/3/2026|||
Even a great UI requires you to take eyes off the road.
a96 5/4/2026|||
Not when the great UI is a button or switch that's where you know it is and does one thing only. Can even argue that a HUD doesn't require eyes off the road at all, but regular dash instruments are readable at a short glance.

Having to aim at controls on a smooth surface, let alone menu diving and things moving around, being hidden or otherwise depending on state is the problem.

NetMageSCW 5/3/2026|||
Voice control exists.
subscribed 5/3/2026|||
Bonkers. How can anyone agree to drive such a distracting car is beyond me.
dzhiurgis 5/3/2026|||
Tesla sells twice as many cars as Mercedes...
platevoltage 5/4/2026||
Where'd that figure come from?
moogly 5/3/2026|||
Tesla is dead company walking.
moogly 5/4/2026||
Let me expound: They've said for years they are no longer a car company, and they are acting like it. Their last UX experiments were several years ago and apart from the on-screen PRND, they had to walk them back (yoke steering wheel, blinker buttons).

Autopilot regressed in that you can't even turn autosteer on/off without stopping the car.

Model 3 and Y refreshes were lackluster, S and X are gone, Cybertruck which actually had some catching-up stuff (800 V, V2L) is a write-off and Roadster is what, 7 years delayed and nowhere to be seen and there's nothing else announced on the horizon.

Not a car company. All ready and ripe to merge with SpaceX.

prymitive 5/3/2026||
No alphabro wants to learn from anyone else, they already know everything
mvkel 5/3/2026||
The argument of buttons vs no buttons is missing the forest for the trees.

Teslas have a mere two buttons and are generally a joy to use. Why? Because the UI/UX was taken seriously, and the cpu hardware wasn't sourced from the dolllar store. This combination resulted in a screen-only experience that is responsive and easy to use (if you disagree with this, I will point you to Tesla's consumer satisfaction ratings, which say otherwise).

Every other car manufacturer followed suit, but made a critical mistake in that they only saw the cost savings in not needing to manufacture and build a bunch of switches. They forgot to do the necessary UI/UX work, and fitted their vehicles with a cpu out of a TI-83.

The reason why consumers are complaining about every other car manufacturer isn't because they have no buttons; it's because the screen-only experience isn't intuitive. Make it intuitive and the complaints go away.

seydor 5/3/2026||
recent survey suggests Tesla is last among competitors in user satisfaction when it comes to usability https://www.consumerreports.org/cars/car-reliability-owner-s...
mvkel 5/3/2026|||
That report speaks nothing about the infotainment system. It's also a pay-to-play service. I'm talking about actual customers. For example, look at the Tesla subreddit as a closer proxy than CR. It is a source of frustration where Tesla is frustrating; the lack of buttons is rarely complained about.
dzhiurgis 5/3/2026|||
That is a complete lie. Your page literally says VW is least satisfying.

Tesla is the bottom of _top ranking_ by satisfaction.

fooker 5/3/2026||
Tesla software is in no way a joy to use. I had rented one and it was infuriatingly bad. I'm sure people can get used to it, but people can get used to literally anything.

The map looks like it really wants to be in Star Trek more than than it is meant to be usable software.

Doing simple things takes getting into menus 2-3 layers deep, often while driving.

dzhiurgis 5/3/2026|||
I don't know a single owner who complains. Everyone is buying a second or third one.

The only people who got frustrated is people who rented.

CrimsonRain 5/3/2026||||
What needs to be changed during driving that needs 2-3 layers deep stuff? Examples.
fooker 5/3/2026||
Wiper speed, fog lights
CrimsonRain 5/4/2026||
Press the wiper button on Steering wheel to wipe, use left scroll button on steering wheel to make it fast/slow/off. No touch screen needed. Can also use voice command.

Press headlight button on s.wheel, tap the fog light icon on screen.

There's one thing I actually dislike. You can use voice to control all these stuff except foglight. It even understands foglight command, but doesn't do anything. Most likely a bug. I don't know how to report it.

eknkc 5/3/2026|||
I’ve been driving a Model Y for a year now. Used to have a Volvo with android automotive and before that a Mercedes Benz with the.. I’m not sure whatever that OS is called.

Tesla sw is miles better than the previous two. It is responsive and laid out well. When you get used to it, it is intuitive. Android was not that bad but the visual design was much worse and it was laggy.

The MB software can die in hell. It is the worst piece of shit ever been built by humans. And it is running on hopes and dreams instead of a capable processor. Note that this was an E class so not an entry model. (Even then, there is no excuse)

fooker 5/3/2026||
The comparison, for the purpose of this article, is not against Mercedes or Volvo or Toyota software or even Android auto/carplay.

It's against old fashioned tactile buttons for essentials.

docmars 5/3/2026|
I'm still waiting for Volkswagen to do this after stating the same plan not long ago.
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