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Posted by debo_ 10 hours ago

Telus Uses AI to Alter Call-Agent Accents(letsdatascience.com)
160 points | 130 commentspage 3
chris_explicare 7 hours ago|
[flagged]
parpfish 9 hours ago||
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mikestorrent 9 hours ago||
It strikes me as being more like defense against racism, but I can see how it's also erasure. Still, imagine having it built into a hearing aid?
energy123 7 hours ago||
> Still, imagine having it built into a hearing aid?

Modifying sensory inputs is going to become more of a thing for sure. The modification I want is smarter noise cancelling. The modification I'll probably get is something more dystopian and adversarial.

ofjcihen 9 hours ago||
Right? Like can we do this everywhere? It can even be a two way thing if that makes it easier for BOTH parties to understand each other.

My current company is global and while everyone can speak English well sometimes accents make it almost impossible to communicate.

b40d-48b2-979e 8 hours ago||

    My current company is global
Maybe we aren't meant to have global companies that exist to exploit tax and labor laws? Neoliberalism is a large reason for why the world is how it is now.
ares623 9 hours ago|
Like all things AI, this one's tricky.

Scam calls sounding "more legitimate" because it passes the (unfortunately racist) filters most people have.

inventor7777 9 hours ago||
In my case at least, (for support calls) it's not a "racist filter", it's that I sometimes simply cannot understand what they are saying.
SV_BubbleTime 8 hours ago||
I had a contractor group come highly recommended, but I literally had to focus so hard on each word that I couldn’t make it work. I don’t know where they were from but I heard easier to understand accents in Delhi.

I realized quickly how it was changing my thinking process to devote so much to each word.

not_a_bot_4sho 8 hours ago||
Language fluency isn't racism.
kennywinker 5 hours ago||
Fluency is different from accent.