I believe customer support should actually be done by humans, as customers feel undervalued when they talk to scrappy voice agents, atleast make an effort to use good ones, so it tries to speak like humans

It’s part of the continual squeeze of more water out of the same rock

Something that was table stakes in the past would now be seen as crazy for a company to spend money on

Oh absolutely

The worst part is when the AI keeps repeating the same thing again and again instead of just connecting you to a real person.

It seems that low quality human customer support, or rather, no support at all, has been normal for some time. I don't enjoy talking to an AI, but if they are constructed to be efficiently helpful, I welcome it, grudgingly.

AI is essentially austerity. We're going to get synthetic/inferior versions of many products and services, wherever using AI can make them cheaper to produce. Companies no longer fear losing customers because customers have proven so passive and docile as these forces have already started to accelerate over the last decade.

Until it either gets good, or consumers revolt against it.

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