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Posted by ChrisArchitect 2 hours ago

The early hiring funnel is now breaking on both ends(hbr.org)
56 points | 77 comments
Aurornis 1 hour ago|
> “There is a growing gap between the candidate’s written persona and their live presence. I’ll see a cover letter that is poetic and a résumé that is flawlessly structured, but then the person on the video call struggles to explain their own bullet points.

This has always been a problem: Candidate applies with an amazing resume but then flails when you ask them questions or “can’t remember”.

I can remember a few interviews where I asked candidates about something I read on their resume (which I study before every call) and they corrected me to explain that they did something different. Then I held up their resume and pointed to their exact words and they turned bright red while they tried to come up with a new explanation.

That was rare, though. You could catch a lot of little cases of stretching the truth, but it wasn’t common to feel like you were reading a resume that didn’t match the candidate.

What has changed in the age of AI is that more people are feeling more brazen about letting the AI speak for them. These situations are happening more frequently. You get the feeling that people are less shy about trying to cheat and manipulate because it feels like the AI is doing the cheating and writing the words, so it’s done at arm’s length.

I spend some time helping with resume reviews occasionally. It’s getting sad to see in the general discussion of the group when people go from elated that they got an interview for their dream job to embarrassed when the interviewers saw right through their AI written resume and ended the hiring cycle. I wonder if we’re seeing a peak in AI resume junk while everyone tries it out, but before it becomes common knowledge that an AI junk resume is a way to shoot yourself in the foot when applying to companies you actually want to work for.

somenameforme 1 hour ago||
It goes the other way as well though. Companies are increasingly filtering resumes/candidates in a sufficiently aggressive fashion to the point that they're strongly incentivizing, if not actively selecting for, people that are gaming the system in some way or another. Quite odd this is all happening when ostensibly the unemployment rate is very low, which should make it an employee's market.
Aurornis 1 hour ago||
> Companies are increasingly filtering resumes/candidates in a sufficiently aggressive fashion to the point that they're strongly incentivizing, if not actively selecting for, people that are gaming the system in some way or another.

Which itself is a symptom of companies getting drowned in AI generated resumes. It's becoming more common for people to use AI tools that will operate browsers to mass-submit resumes for them. When you receive 1000 resumes you have to start filtering somewhere.

What I'm worried about now is that we're moving to a situation where some level of proof-of-work that an AI can't easily do is going to become necessary to have some filtering. I don't know what that looks like, but I don't like it.

> Quite odd this is all happening when ostensibly the unemployment rate is very low, which should make it an employee's market.

Unemployment rate is not evenly distributed. If you were a licensed electrician or qualified as a home healthcare aid then you could walk from one job to another in many cities.

If you're trying to get a $200K or more tech job, then you're competing with everyone else for a shrinking pool of openings.

oblio 39 minutes ago|||
> This has always been a problem: Candidate applies with an amazing resume but then flails when you ask them questions or “can’t remember”.

Yeah, but it's now 1000x worse. Before you needed actual skill (or luck) to create a good looking CV, especially for niche positions.

Now you take their job description, the company's "About us" webpage, your old CV and have LLMs generate a CV with pretty solid grammar and most of the verbiage they expect.

In the past the average unqualified person wouldn't even know the right words for a specific niche domain, let alone how to use them.

Oh, and single LLMs are kind of inherently multilingual, this makes it even worse, because you can have people that barely understand the target language generate a reasonable CV in that language.

The CV quality floor has been raised but the candidate floor has fallen through the pits of hell.

toast0 4 minutes ago|||
> Before you needed actual skill (or luck) to create a good looking CV, especially for niche positions.

Sure, resume writting is a skill, but it's probably not relevant for the position unless the position involves a lot of grant writing or enterprise sales.

zulux 9 minutes ago|||
We ask for something stupid like "3 years of Pascal experience." If the resume has it, it goes straight to the trash unless it has specific real-world Pascal experience.
vkou 4 minutes ago||
You'll also filter out people smart enough to know that this is a bullshit keyword matching game and the only way to win it is to put the keywords on their resume.
binary132 1 hour ago|||
The bigger issue is the screening filters are flooded now (and also largely AI “enhanced”) so getting real signal through the noise is becoming basically impossible.
sivalus 1 hour ago||
I think we'll just end up going back to referrals. It might generate more nepotism, but at least the company will feel like it's doing a better job and not cause it to overly focus on hiring to the detriment of its current employees.
Ozzie-D 1 hour ago||
[flagged]
adamtaylor_13 39 minutes ago||
Are there any battle-tested strategies for hiring that are generally known to be good, but aren't often used because it's hard or doesn't scale?

Asking because my business is growing and we've gotten lucky with our hires so far, but I'd like to add my discipline to hiring well.

dan-robertson 5 minutes ago||
I think various ‘longer interview’ processes can be good by reducing the chance of particularly regretted hires. This could be internships (but note this goes two ways and you want interns to accept offers and recommend the programme to their friends even if they are not hired) or work sample tests. Both have the downside that they are more work for the candidate (especially internships or some other short-term-to-possibly-long-term position) and so experienced candidates who feel they have better options and less need to prove themselves typically won’t take part (this depends a bit on how much they want to work at your specific company of course). Potentially this isn’t so bad – competing to hire the same people as everyone else is going to be more expensive – or potentially it is bad – maybe there’s a reason those candidates are in high demand and you will suffer from only getting a look at people who didn’t fit the typical pattern. I think it’s going to depend a bunch on how good you are at sourcing candidates and how hot your firm is.
alexpotato 33 minutes ago|||
Recommendation from a trusted 3rd party.

Bill Gurley has a great line about this:

"I use LinkedIn like this:

If Person A reaches out to me and there is a Person B that is a common connection between A and myself, I want to be able to call Person B and have 100% confidence in their evaluation. That's the bar I set to connect with someone on LinkedIn."

From:

https://www.youtube.com/watch?v=xmYekD6-PZ8

addaon 30 minutes ago|||
Ask the best people you’ve ever worked with who the best people they’ve worked with are. Recurse. When names start repeating through different graph paths, make those people an offer they can’t refuse. Once they join, ask them to do the same, and give them the budget and role to make it happen.
thih9 24 minutes ago||
Is this really battle-tested, as in: did you see this work in practice or do you have a reliable source?

Or is this something you came up with?

addaon 11 minutes ago||
I am aware of several startups that started this way, and have been involved in some. The quality of the results depends on who you seed the graph with, of course; but I’ve seen it work well.

As requested by the original poster, it doesn’t scale.

Bjartr 37 minutes ago|||
Apprenticeship? Actually spend time working with them on real work.

It's both hard and doesn't scale.

vkou 3 minutes ago||
The problem is that you have 100 applicants and one apprentice slot.
antonymoose 26 minutes ago||
We source our intern-to-Junior pipeline from a good state school from which we have a few graduates. We have about an 80% placement rate for the interns. We’ve yet to have any abusive or bad hires, this being a fully remote company. For Senior hires, a prior employee founded a Java User Group and sourced several high quality engineers from the pool of visitors. So, build a pipeline and play the long game?

Previously we’ve sourced candidates via a reputable recruiter from an in-town firm that our manager can routinely sit down with and build a relationship over the years. This had a good rate with only one bad placement. We ultimately traded time cost for money cost in that one, but I liked it.

The worst outcomes we’ve had were via LinkedIn jobs posts. By the time our in-house full-time recruiter would give us resumes half would be obvious frauds with most of the remainder being subtle frauds. I blame this in good part to having non-technical staff as the first filter in our pipeline.

Unfortunately the firm makes money hand over fist year on year so we are no longer a lean mean operation but a burgeoning beauracracy with room to hide, rest, and vest.

ungreased0675 2 hours ago||
Good hiring almost certainly has to be a significant competitive advantage.

It makes me wonder why so many otherwise successful companies let HR bungle the hiring process.

maccard 1 hour ago||
I’ve worked with places that have had HR bungle the hiring and places that haven’t. The only difference is whether it’s HR or Engineering bungling the hiring. Writing a job description that actually matches what you want is hard work. Sifting through 300 applicants that don’t meet the requirements or lie on the application form is hard work. Doing 10 30 minute intro calls is hard work. Desigining “standard” questions for comparison is hard work. Wrangling 2 rounds of interviews per candidate, dealing with people who are too busy with work for hiring is hard work. Chasing people for interview feedback that isn’t just “yeah seems fine” is hard work. And then getting the group to stop saying “we want to speak to more people” is harder than any of the previous steps.

I’ve interviewed hundreds of people over the last few years as a peer, hiring manager, and as a “bar raiser”, and it’s just a lot of work no matter who does it…

gopher_space 16 minutes ago||
> And then getting the group to stop saying “we want to speak to more people” is harder than any of the previous steps.

FOMO will keep them doing this in perpetuity until you find a way to make them feel the pain.

stackskipton 1 hour ago|||
Because like a lot of things, metric of "What does recruiting cost us?" is very easy number to quantify so companies will attempt to reduce it.

"What does bad recruiting cost us?" is very hard number to quantify because it's just sand that gets thrown into so many gears, but cost of that sand is across a ton of departments and so measuring for it is very difficult.

dasil003 1 hour ago||
Huh? Hiring being broken has nothing to do with cost, it's a filtering problem. Even when there's no HR or bean counter in sight it's still hard. There's fundamentally limited signal you can extract from interviews, so there's very loose correlation to on-the-job performance. Saying it's a cost-cutting problem would just encourage more and longer interviews, which could actually work against you because high performers tend to have more options and will not jump through infinite hoops.
maccard 1 hour ago||
> High performers tend to have more options and will not jump through infinite hoops.

Biases are a strange thing. “High performers” aren’t one homogenous group; take a staff engineer at a FAANG and plop them in a role at a startup or vice versa and you’ll find very quickly that high performers are a product of environment (IME). The people you need to ship something at a big company will sink your startup, and the people who will lead a startup to unicorn levels of success will flounder in frustration in a big corp.

Finding high performers is really hard, as you said it’s a filtering problem, and it’s very much based on vibes and feelings. Leetcode, take home tests, on site tests, discussions about projects all filter for specific things - some or many of which aren’t related to the job at hand. If we removed the “risk of leaving current job element” the only way to do it would be to give someone a 3 month trial and see if they’re a fit. Honestly you probably know in your gut by week 2 if it’s going to work or not.

dasil003 21 minutes ago|||
Agreed, that's why I said used the phrasing "tend to". There's no silver bullet.
ghaff 1 hour ago|||
It doesn't even need to be startups versus FANNG. I've seen first-hand how people hired into various roles aren't a great fit for roles as a company grows and changes. Of course, they can adapt to various degrees but they'd probably never have been hired for the roles they're now in.

The problem with trials is that people often have a current job of some sort and having things not work out puts them in a difficult situation. May happen anyway but, generally, a new job is assumed to be at least a somewhat stable situation.

maccard 21 minutes ago||
> The problem with trials is that people often have a current job of some sort and having things not work out puts them in a difficult situation. May happen anyway but, generally, a new job is assumed to be at least a somewhat stable situation.

Totally, and I’d never say “hey I think you might be a fit, let’s try it out for 3 months”. But if we interview someone I’m just doing my best to try and figure out do they get on with the team, do they have the right skill set match for the gap we’re trying to fill and will their working style work in the org. Everything after that is (unfortunately) up to how it goes when we’re working together.

thesumofall 1 hour ago|||
Because it is really hard to reliably hire good people. Almost all typical signals & methods (CVs, experience based interviews, …) have very low reliability. An IQ test has the highest reliability according to studies but would be illegal in most jurisdictions. Plus, hiring managers frequently don’t know what they want or they believe they want something that they actually don’t
SpicyLemonZest 1 hour ago|||
The best hiring is generally expected to happen through referrals, so there's not a ton of pressure to improve the public application pipeline beyond the minimum required to keep it functional.
cyanydeez 1 hour ago|||
Here's the secret: it's still just gambling. Elon musk isn't a trillionaire because he brought something special to the table; it's because he was able to perform the martigale enough times and he arbitrarily reached the top.

Hiring is exactly the same thing, even when trying to do it on merit, people are simply poor judges of character, ability and the rest.

Most of society is governed by people who simply kept getting lucky and kept doubling down because their ego demanded it and their last roll of the dice didn't drive them to poverty or happiness.

cyanydeez 26 minutes ago||
People really want _their_ position to be meritocracy because their ego can't handle alternatives of a chaotic world.
metalspot 1 hour ago||
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neilv 41 minutes ago||
> The era of the standard behavioral interview (“Tell me about a time…”) is over; those answers are easily scripted by live-assist tools. Instead, organizations should introduce dynamic friction: sudden constraints, changes in project scope, or prompts that require candidates to defend a counterintuitive tradeoff.

Isn't this already easily faked with an ordinary general-purpose consumer $20/month AI tool?

> Cultivate a culture of intellectual honesty over polished perfection.

This is one good idea I saw in the advertorial. Or, better yet, start with honesty at all.

But you have to understand and believe in it, or it will immediately be twisted into yet another gamed performative bit of interview theatre, like most other aspects that emerge from big-corporate mentality of herding worker drones.

(Perhaps the authors, coming from Meta and Microsoft, appreciate that reality.)

ericol 1 hour ago||
What is means is that now hiring is symmetrically broken.

Hiring has always been broken. May be not completely at the FAANG level, but below that, and more importantly across the globe it's seriously broken, and there's a high variance when it comes to hiring consultants quality.

The widespread use of AI vy applicants is very likely surfacing how comfortable consultants were doing the bare minimum when hiring.

Source: I've been working for 10+ years for a company that has an ATS for mostly European clients.

I know for a fact how crappy work around hiring is.

P.S.: the article focuses mostly on one direction of hiring. The opposite direction is also suffering from this (briefly explained in the article about AI fueled hiring bias). In my opinion, that is an even greater problem.

paulbgd 1 hour ago||
As an engineer working on my company’s top of funnel it’s tough. Currently we’ve switched to a short (15-30m) technical problem that we hand grade before candidates get a call. Async technical challenges are obviously gamed but you’d be surprised at how few people both cheat + take longer than 3m to submit the solution
neilv 1 hour ago||
> When the earliest filters in your hiring process stop working, your organization begins to systematically select for candidates who are best at performing the hiring process, rather than those best equipped to do the job.

Isn't "performing the hiring process" theatre what Big Tech hiring has been demanding for ~20 years?

And gifted to most smaller companies? (Because people already knew Google frat-hazing student style interviews, from their own interview prep, to try to get into a FAANG, so they mimicked that when they went elsewhere?)

cleandreams 55 minutes ago||
I was walking through a startup neighborhood in San Francisco the other day and I encountered several telephone poles which were posted with advertisements for software engineering jobs. These were not generic or scam advertisements. This was a particular startup, looking for software engineers. What is old is new again.
cocoto 1 hour ago||
I'm responsible for hiring junior C++ developers in a small company (first role). Let met tell you that almost all candidates are stating "medium" level in C++ in their resume but don't even know how to work with pointers or references, they don't even have the level of someone studying the language for half a day. And I don't even think it's related to AI. Whatever the reason, it's very easy to assert a candidate competency with a 30 minutes to an hour interview in person.
bluefirebrand 58 minutes ago|
Lying on resumes is very common, so is lying on job postings. It's a really weird arms race where no one is getting what they want.

I will say that I'm not surprised by this at all. I think a ton of people have been convinced that basically all languages are more or less the same, so they are confident putting languages they barely know on their resumes. "I know python and Java, how hard can C++ be?". This isn't a new problem, or even a "coding bootcamp problem"

I studied computer science at a small university in 2006, several of my friends went to a much larger university and studied Software Engineering

They didn't learn pointers back then either. They learned Uncle Bob Java and that was basically it.

mrmarket 1 hour ago|
hard to be sympathetic here when the candidate experience has been such a mess in tech for years now. i appreciate that remotely and efficiently judging future success based on a resume is now basically a wash, that sucks. but no one seemed to treat it like an emergency that perfectly qualified candidates have been getting filtered out after tripping various invisible wires for years (due to ATS systems but also not having word-for-word experience across the board, or not having big enough logos on your resume, which in turn makes it harder to get bigger logos in the future, etc.) and that's to say nothing of the rampant ghost postings, which someone else mentioned here, which STILL happens all the time. it's cruelty.
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