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Posted by ayi 1 day ago

Ask HN: Anthropic banned me from using Claude Code and I don't know what to do

After using Claude Code at work for months I wanted to use it on my own projects too. Most probably because my vpn was on I got banned after 1 hour of usage. I got my 120$ back. 1 month later I signed up with vpn off. But this time probably because I used the same credit cart (and that's the only card I can use) they banned me again.

Even after I contacted support I got a generic "we have determined that we cannot reinstate your account at this time due to a violation of our Usage Policy" answer.

I'm not using it for anything unusal. "Summarize that markdown file", "how can i refactor payment module" kind of questions mostly. I couldn't even move to real coding because 1 hour was only enough for investigation.

My last chance is HN to get some visibility on my case. My Boris sees it or some other Anthropic employee.

Do you guys have any tips on getting my account back?

73 points | 85 commentspage 4
nurettin 23 hours ago|
I've been using both codex and claude for the past month and if anthropic acted up like that I'd switch fully to codex in a heartbeat.
pixel_popping 13 hours ago||
For essential tools, never use your primary payment methods, always generate virtual cards, ask someone else to pass KYC for you if you are subjected to it (i.e your parents, wife or alternative networks if you know how). Never ever use your own IP for any service, sign-up straight from a shared VPN (for security & privacy reasons), the more people do this, the more they are "screwed".
outime 23 hours ago||
At the end of the day, the only guaranteed way to retain access to LLMs is to run an open model on your own hw. Which at this time, it's often inferior but may change in the future.

Also, I'll never be grateful enough for all the horror stories about Google accounts getting randomly banned - they were what finally pushed me to make a similar move.

potsandpans 10 hours ago||
Yep it sucks. This is the consequence of what these technofeudalists are bringing to the table.

I was banned from open ai under similar circumstances, right after they scaled out their payments system. I was paying through Google play, and one day account was banned. The process of appeal was crazy. First, they told me they couldn't tell me what I did wrong. Then, they said, even though they couldn't tell me what I did wrong, if I apologized for doing it they would consider the appeal. Finally, they told me that they confirmed it was due to suspicious payment activity.

Just for shits and giggles, I sent a follow up email once a month for over a year.

What's interesting, is my developer account is tied to a phone number. So, even though I can still pay openai under a different email (same card!) I can't access the developer account because that number is accounted for.

There are a lot of people on this site that want to be skeptical and say, "hmmm there has to be more to this story." There really isn't. Unless you consider that I said disparaging things about Sam Altman in a chat to chatgpt once, maybe that's it.

This is the world these companies are building for us: absolute rent seeking behavior towards the in/put group. And if you're in the out group, you can eat shit.

websap 23 hours ago||
Just generate a virtual credit card?
colechristensen 23 hours ago||
There's just a lot of fraud. My bank killed my debit card for "fraud" in my attempts to pay my anthropic bill which triggered fraud alerts, I confirmed the charge was legitimate and it got flagged again. Three times until they just deleted my card.
basedrum 20 hours ago||
Your Boris?
Freedumbs 21 hours ago||
I use claude and codex with VPN on and off everyday on personal computer. That's not why.
dwb 22 hours ago||
Sorry, no, but I’ve been using the latest DeepSeek model for personal stuff and it’s pretty good, way cheaper, and can be used in Claude Code directly.
kypro 7 hours ago|
> Anthropic banned me from using Claude Code and I don't know what to do

Should be:

> Anthropic banned me from using Claude Code unfairly and I don't know how to appeal

What does "I don't know what to do" even mean? Genuinely who cares if this happens? Its not like the old days where being banned from adsense could literally destroy your business... If this is how they treat you then screw them and just go use Codex or something.

It's genuinely insane to me how many people now seem unable to function without Claude.

I realised earlier I have multiple coworkers who literally could not work during the Anthropic outage. I use CC quite heavily, but I only found out about the outage after I noticed they were sending multiple messages about how they weren't able to work. Some people now seem to think that writing code by hand is a feat which humans can no longer do with any reasonable level of productivity. There's also a dude I work with who is really irritatingly running all his messages through Claude because his Slack messages have all the annoying hallmarks of Claude – e.g., "I'd like to highlight with you one very real issue [x] raised yesterday". I was trying to get hold of him during the outage and he suspiciously didn't reply until the outage was over.

Until today I thought it was a bit of a meme that people were becoming dependant on AI, but I'm starting to see it everywhere at this point...

> Do you guys have any tips on getting my account back?

I think you're asking the wrong question. I'd consider asking why you care so much. This should be a mild inconvenience at most.

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