> There is no such product in our documentation or dashboard, so treat any email, website, or message claiming to be "Cloudflare Wallet" as a phishing attempt.
What's the point of adding these AI chatbots if they're hopelessly uninformed about your products?
Not really. At minimum, a half-way decent support person would ask a few people internally or search Slack before answering.
In fact, they would have likely already heard about the new product at lunch or something.
Of course not. The extremely vast majority of support staff aren't connected to "internal people" and certainly don't have any access to the main company's Slack.
Most of all, those people are paid very little on very tight length-per-interaction targets. They can't spend any time at all looking for stuff outside the docs package or chatting with peeps outside the immediate costaff.
Ok, ok, need to have a tickmark next to the 'support' item in the quarterlies, let it be an eternal spinning wheel presenting on clicking the 'Our award winning instant support is HERE!' button then. Its close to the real experience anyway, right?
Marketing people just make bunch of marketing domains. Business people push all kind of BS ideas.
No one is asking Web Developers about their opinion man.
STOP making everything developers fault.
GitHub for ages had something like githubnext.com where they would make you do this same OAuth dance (except IIRC it was worse - it explicitly said that it WASNT GitHub). Apple has/had an apple.tv microsite or something they hosted content on.
Your bank will send you “legitimate” surveys or communication from some third party domain like qualtropics.com.
All the bots including Google’s say it’s a phishing scam site probably, since they don’t know Cloudflare has a wallet product.
Your organizational management is the problem not the technology
If you can’t coordinate internally to roll out a proper domain then I question how well your teams are managed
https://aws.amazon.com/blogs/security/threat-tactic-spotligh...
(AWS have since fixed this problem, but it exists on other services.)
Identity is hard y'all.