Posted by theanonymousone 1 day ago
And also, individual productivity isn't the same as organisation productivity, especially at such a large company.
> gained something as high as 20% gains
Look at the conversation: people are writing off this technology (on a tech forum no less) as useless, because it can make mistakes. We criticize the cost, and the business models, and the companies, the purveyors and users. Why? Because we don't quite understand how best to use it...3 years in.
People have lost all concept of time scales, I guess. They expect everything to be polished and mature NOW. How many people realize that could take a decade or more?
So, yeah, a stodgy old company has figured out they don't need to hire and don't need to travel, and AI is expensive. So what?
You are proving my point.
You say it's "not new", but then don't seem to have any gauge of technological history. How long before the internet was monetized? 30 years?
There always have been attempts to exploit others for personal gain and people following that.
The new thing is the speed in which this happens globally. But there had been other accelerators bringing equal jumps. Introduction of cross ocean telegraph cables, flight, book printing, ...
True, modern technology makes results globally available with very little marginal costs.
However on the spread of ideas the last item mentioned on the list above is extremely interesting to study: Book printing brought translations of the Bible into more places and took reproduction and interpretation of those texts out of the hands of the few (mostly the church) to broader masses (for as long as people could read) which lead to lots of political conflicts and redistribution of power in Europe with impact to colonies worldwide. By people following one interpretation of a text and derived rules more than another. To a large degree since books with ideas could now be replicated within days instead of years. As now ideas are replicated within minutes rather than days.
Suddenly, everyone are expert writing the most elegant, clean and without bug code.
Who are the contenders that start fresh with focus on AI?
One that comes to mind is IONOS. They seem to be in the process of building something like a "SAP in the times of AI" from the ground up. Starting with the demands of SMEs. It looks like an interesting approach to me: Having a "knowledge base" for each customer, initially filled with the data from the website. Then let the customers add more data. Then offer agents that do work for the customers. Answer calls and emails and do marketing for example.
Considering the human and institutional complexity of implementing ERP, CRM, whatever the hell Concur is supposed to be, etc. I'd bet on most organisations implementing AI around and with those systems instead of replacing them with something vibecoded / "AI native" vendors.