Posted by pjerem 9 hours ago
No, they don't. I have access to heaps of raw information about customers and their systems that I can easily provide to my AI. That AI can also dig through all the communications we've had with other customers who have asked us similar questions, and draft a coherent on-brand response.
I often paste AI-generated responses with significant success, and all I have to do is make sure the answer isn't wrong and doesn't include sensitive info, and to remove a few extra adjectives and em-dashes that I don't want.
If the customer has access to my tools, that's a critical security incident. They contact me because I have access to info they don't, and unlike and AI, I can guarantee my response is valid.
As for people who copy/paste AI generated text blindly: That's firable in my books.
This is just demonstrably false. It often IS very helpful. It's annoying that people continue to ask basic factual questions without taking easy steps to solve the problem themselves. I can't remember the last time I "asked someone a question" that it was possible to figure out for myself.
It's the people who keep asking basic, easily researched questions and then wait for you to explain it to them, without first trying to resolve it on their own, that are being anti social, not the people trying to help them.
This is much the same as when Google was relatively new, and people hadn't adapted to it yet. I would get asked questions constantly like "what is the name of the class that does X" and since I usually try not to be too much of a jerk, I would often stop and go open a source file or look in the docs for the person. I know there is a class, and I think I remember what it's called, but I need to go double check it. That usually meant googling for the docs, clicking the first result, and sending them that link along with the specific answer. Sometimes when they asked me I was frustrated about something else or just in a bad mood, and I would tell them to f**g google it, I am not their research assistant.
Ignoring AI is the same scenario as ignoring Google but worse. I am not your research assistant, and worse, there is an artificial research assistant standing by 24/7. If I have to paste something in AI and paste the result back to you I am not the asshole in this situation. If you go do the work to check yourself and it's not something you can just verify conclusively and you need to be sure it's not the AI fooling you, then I am more than happy to look at what you have and lend any expertise I can add to the situation.