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Posted by Markoff 1 day ago

Samsung accidentally freezes its smart fridges with a software update(www.androidauthority.com)
243 points | 276 commentspage 3
fhn 1 day ago|
I'm just surprised they didn't freeze it with an ad on screen
ginko 1 day ago||
I have yet to understand what the value proposition of an internet-connected refrigerator is.
cesarb 1 day ago||
I can imagine one good use: plotting graphs of inner temperature, configured set point, motor on/off status, door open/closed status, and power consumption. But that use case does not require having control of the fridge compressor...
bluGill 1 day ago|||
If the temperature goes out of acceptable range than then it is defective. The only people who need that plot are the lawyers for the class action lawsuit for a defective appliance.

There are scientific reasons to need the plot, but that is not normal and they likely need a special fridge with tighter controls or something anyway.

tocs3 1 day ago||||
If there is a door open sensor there should be a close door function.
quickthrowman 1 day ago|||
I’d just throw an analog min/max thermometer in there and investigate if the max temp goes above 40F, sounds a lot easier than adding a temp probe and door switch to a residential refrigerator.
tocs3 1 day ago||
There is already a door switch in all the refrigerators I have used. It controls the light (at least I think it does, I have never seen the light go off:)
tosti 1 day ago|||
Close the door very slowly. If you do it right, you'll see the light turn off.

Or, y'know, press the switch yourself.

quickthrowman 1 day ago|||
Oh yeah, I forgot about the built in door switch, good call XD
toast0 1 day ago|||
It might be nice to email me about errors and warnings. But at least my fridge will post errors on the temperature displays, and it's usually the same error (compressor is running too long; better clean the coils).

Plus, since it's a Sub-Zero, it's got a pretty cool finishing move.

account42 1 day ago|||
As someone who is bad at tracking what food I have in there and how long I have to eat it until it spoils, I can see the use for some automation here and that would be complex enough for convenient updates to make sense. Similarly, when I'm at the store I don't always know if I still have enough of $perishable or if I should get more.

I however have zero trust in our tech industry making this work without abusing me at every possibility so I will never buy such a product.

kakacik 1 day ago||
Your fridge must be a complex place to navigate. We have 70cm wide tall Siemens one and what we have vs what is missing is a question of maybe 10-15s check. This covers 4 people.

Chest freezers would be more tricky if full and could take maybe up to a minute but we don't have those. If you are bad at tracking, make a list.

No, we really don't need 'smart' fridges and people should vote with their wallets.

account42 19 hours ago||
I did not claim that we need smart fridges, only that I can see uses for them. If you can't see that or if you are too upset to be willing to see it that's your problem.
tocs3 1 day ago|||
I do not disagree with your sentiment. We have had refrigerators for 100+ years [citation needed] after all. Still there are likely cases where it is useful. Looking in on elderly family members might include picking up things from the grocery store and having a list of staples needed might be an example. There are plenty of ways to deal with this but one might be a connected refrigerator.
thesuitonym 1 day ago|||
Here's a crazy thought, you could just talk to your elderly family members.
tocs3 1 day ago||
I live with an elderly person (as a caretaker) and find that elderly persons are not always good sources of information about needs. It could be that I am completely wrong about the usefulness of a connected refrigerator (I just look in out 1980's era fridge).
kergonath 1 day ago||||
> We have had refrigerators for 100+ years [citation needed]

If you’re thinking about the domestic appliance, apparently since 1913 [1], so close enough (what a stupid name, though). AFAICT the first one with something that looks like the modern cooling loop is the first Frigidaire from 1916. But the concept of refrigeration to keep food for longer is older.

[1] https://en.wikipedia.org/wiki/DOMELRE

Am4TIfIsER0ppos 1 day ago|||
> Looking in on elderly family members might include picking up things from the grocery store and having a list of staples needed might be an example

You would turn up unannounced with things you think are missing from the fridge surveillance camera? Here's how that should go: Visit old person. Check fridge. Check cupboards. Visit store. Visit old person.

whizzter 1 day ago||
You jest but having elderly parents tens of miles outside of town it's a timesaver, luckily I can still request photos of things.
xxs 1 day ago|||
...oddly enough:

  - it notifies if your kids (or spouse) have left the door open.
  - you can use as a tool to check if the power company (or the road maintenance one!) has managed to reconnect the power back (or cut it, as in literally)

  - Other than that not so much.
bell-cot 1 day ago||
Marketing demands products that sound awesomely cool and new and shiny and feature-laden.

Why should anyone care about stuff that happens after Sales has gotten the customer's money?

Surac 1 day ago||
To me they saied i should send it in. By mail
dmpk2k 1 day ago||
An official update hard (and permanently) bricked my S8 phone back when it was still the flagship. Samsung refused to fix or replace it because I had moved overseas meanwhile.

While "technically" valid, this never happened with iPhones despite frequent travels.

Don't buy Samsung consumer devices.

gdulli 1 day ago||
I'd never buy a Samsung fridge, but ironically I'm loyal to Samsung phones because they've always worked out well for me and I've had bad experiences with Apple and Google hardware. I'd just never buy one of their smart appliances, or any smart appliance for that matter.
Markoff 1 day ago|||
Yup, Chinese voted with their wallets, so Samsung had to exit their market after Samsung Note 7 double standards fiasco, good for them.
IvanB1 1 day ago||
[dead]
haunter 1 day ago||
Honestly I just loathe korean tech. I still don't get what makes korean brands _extra_ shitty. Like these dark patterns are all over the world but somehow korean brands crank it up to one more level.
glouwbug 1 day ago||
From fridge to freezer
paulbjensen 1 day ago||
freeze-in-hell.bat man!

https://www.getyarn.io/yarn-clip/0def6aed-0b5b-4856-874a-d97...

globular-toast 1 day ago||
I'll never understand why someone would buy a fridge from a smartphone manufacturer. It's like they wake up one day like "my life is too simple, I want the joys of software updates and yearly upgrades for my fridge". What benefits would a smart fridge even have? You can change the temperature remotely? Who even changes the temperature of their fridge?
ekjhgkejhgk 1 day ago||
Smart fridges dumb clients.
sandworm101 1 day ago|
The fridge compressor answers to software? Idiocy. It need be nothing more than a relay attached to a thermocouple. I can see having a smart screen to deliver aps/ads and to collect data on people in the home, but why on earth would that need to actually manipulate temperatures?
chii 1 day ago||
Fridge sellers dont want their product to be seen as commodities, because they can't charge a high margin on those type of products.
hylaride 1 day ago|||
In 2006 shortly after I bought my (first and still only) home, I bought the cheapest Kenmore fridge from Sears (~$600 at the time) as the one that came with the house failed soon after moving in - it was probably 26 years old with metal grill shelves. I was stretched for money for a bit due to dealing with closing costs, etc. I figured it'd last 5-10 years and I'd just get a new, "better" one when my cashflow wasn't acutely tight.

Despite having since remodelled the kitchen (again spending more than expected as one does when renovating), I kept the fridge...it's still working fine 20 years later, though the plastic drawers are starting to degrade. Next to higher-end German appliances it looks a bit well worn and out of place in an otherwise very nicely renovated kitchen, which my wife and I semi-seriously joke gives the place character.

Every once in awhile I'll wander through an appliance aisle and sigh. Similar fridges feel cheap and are much more expensive. In fancy fridges, I just see more components that'd fail. I'll I really want is a freezer and a fridge. I want need an ice maker (especially after learning how gross they can get). Ideally I'd have a standard old-fashioned sized fridge that had a good separate temperature control for the freezer and is common enough that I can get replacement parts 20 years from now.

The kicker was I now realize the old 26 year old fridge probably just needed a coolant top up. Maybe that wasn't possible as I'm not sure when freon was banned and if it would have been possible to do that.

f6v 1 day ago||
Old fridges last over two decades. I don't think that Samsung and others want these to last as long.
gedy 1 day ago|||
I guess the sellers and industries should have thought of this when they offloaded manufacturing to cheap countries that can and will undercut them.
pjc50 1 day ago||
Samsung fridges are made in Korea. i.e. not outsourced.

They're just very bad at software.

boelboel 1 day ago||
Most non high-end samsung fridges aren't built in Korea, lower-end fridges are made in Vietnam and midrange fridges are made in China or Thailand. Regardless of Samsung outsourcing they still have to compete with outsourcing firms. There's only so much demand for fridges, 100-200 million fridges a year worldwide, and most of the consumer fridges end up primarily competing on price.
Grombobulous 1 day ago|||
My non-Samsung fridge lets me change the temperature settings from my phone.

That’s why the compressor answers to software. How else would I change the temperature remotely if it didn‘t?

I find that the anti-smart device brigade among tech enthusiasts is very detached from the reality of what consumers want. The general public does demand smart features and they want them to work well.

The sin here isn’t that the fridge is smart, the sin is that bad software was pushed out.

My particular refrigerator also has a purposefully limited set of features. You’ll notice that real luxury brands like Sub-Zero don’t pack their refrigerators with crazy feature lists and touch screens. Their smart apps are basic and focus on essentials like “door left open” or “change filter” notifications and remote temperature adjustment. They don’t have complicated features like craft cocktail ice and even basic stuff like water dispensing is an optional extra (since it’s assumed that luxury clients may have a separate dedicated reverse osmosis and sparkling water machine for that). They don’t push out frequent updates and they keep their smart functions as modular components since it’s assumed that the refrigerator will remain installed permanently for decades (e.g., you can add a newer control system with touch screen and WiFi to your older Sub-Zero fridge).

It would be nice if non-luxury brands followed some of these philosophies a little more.

CWuestefeld 1 day ago|||
My non-Samsung fridge lets me change the temperature settings from my phone. That’s why the compressor answers to software. How else would I change the temperature remotely if it didn‘t?

I can't tell if you're serious or sarcastic, so I'll bite: why on Earth would you ever want to change the temperature settings of your fridge?

Ensorceled 1 day ago||
Check out his comments in this thread, this guy appears to be a corporate apologist.
kstrauser 1 day ago||
Check them out on other threads, too. I think he’s just a garden troll.
Grombobulous 1 day ago||
I don’t really appreciate being assumed to be a troll just because I’m holding a contrary opinion. That’s very much against the guidelines of this site.

I think if you are the type who is interested in digging up comment history you’ll find plenty of comments from me that show that I’m pretty much a regular person who has respectful conversations.

I apologize if I didn’t follow the popular “corporation bad” narrative. Like, I do recognize that ink is grossly overpriced and all that. At the same time, I don’t really think we are held hostage by printer companies these days. I buy ink once a year or less and it’s not even a laser printer. It isn’t a significant expense or inconvenience.

cesarb 1 day ago|||
> How else would I change the temperature remotely if it didn‘t?

...why do you need to change the fridge temperature remotely?

Grombobulous 1 day ago||
I paid $11,000 for my luxury built-in refrigerator, I expect that functionality to exist since it’s trivial to implement.

I could implement that in a weekend on an ESP board.

crtasm 1 day ago|||
When you had an offline fridge did you ever find yourself in a situation where remotely setting the temperature would have been useful?
Grombobulous 1 day ago||
I’m away on vacation and weather reports say there might be a thunderstorm at my house with high probability of power outage, so maybe I lower the temperature setting to try and extend the life of the contents.

Kids/nanny/housekeeper changes the temperature against my wishes.

I’ve left the house for a long vacation with the fridge emptied and I’d like to change the temperature to consume less power while I’m gone, forgot to do it before I left.

And again it’s trivially simple functionality that costs almost no money or development effort to I implement.

crisnoble 1 day ago|||
So you spend 11k on a smart fridge, have a nanny, but maniacally control the temperature depending on contents, possible weather scenarios and and if you are vacation. Makes sense. Maybe that is why I'm still poor, imagine all the money I've wasted never once adjusting my fridge temp remotely (or even manually) in the last 14 years.
Grombobulous 1 day ago|||
I’m just listing examples, not saying I engage in them.

The smart functions that have been very useful to me have been water filter reminders and door left open reminders.

In the case of one of the door open reminders the person who was at home didn’t realize the door was left open.

tocs3 1 day ago||
I said it above but I will say it again, if your fridge has a door open sensor it should have a close the door function. This is especially true if you spent $11k on it.
epcoa 1 day ago|||
"Never argue with stupid people, they will drag you down to their level and beat you with experience”

  - Albert Einstein
epcoa 1 day ago|||
> so maybe I lower the temperature setting to try and extend the life of the contents.

Bullshit. The ideal refrigerator temperature is already close enough to freezing that any small adjustment you could make is unlikely to do any good. If this was actually a good idea then by your logic (similar to odd love for printer manufacturers) the all wise manufacturers would have already incorporated this into their “smart” fridges.

Grombobulous 1 day ago||
Well, basically all manufacturers have this functionality, so I don’t know what to tell you.
epcoa 1 day ago||
They have the functionality that if the local weather is predicted to be bad they will preemptively lower the temperature? Really, which ones?

That you can remotely control something isn’t “smart”

Grombobulous 1 day ago||
That is not the feature I described.
Boxxed 1 day ago||||
By that logic there's a whole lot more useless crap it should do.
Grombobulous 1 day ago||
Would you buy a car that cost $50,000 without air conditioning even if you don’t need air conditioning?

Do you think a $50,000 car that doesn’t have air conditioning is a good value?

Boxxed 1 day ago||
I'll just say that if you honestly think AC in a car is a comparable feature to a network enabled fridge then we're never going to agree on anything.
vlovich123 1 day ago|||
Because the temperature is adjusted and they want to be able to display the current temperature as well as the target on said display? And once you’ve done that, your bean counters will pressure you to shave the BOM.

Not saying it’s smart, just laying out a plausible sequence of events on how they reached that decision

avian 1 day ago||
> they want to be able to display the current temperature

Do they really? When replacing my 20 year old fridge (that had an actual mechanical temperature gauge) with a new one I specifically bought one that had a (now digital, of course) display for the current temperature.

It turned out that the temperature display is completely faked. It always shows exactly the set temperature, from the moment you power it on. I guess because of (actual or imagined) customers complaining why their fridge shows e.g. 7°C when they set it to 4°C.

Incidentally, my new smart AC does exactly the same thing. Subjectively it's worse than the old one at keeping the place not too cold and not too warm, but it makes damn sure to never show the actual measured temperature anywhere.

Everything is getting dumber.

sandworm101 1 day ago||
It probably has more to do with consumer fridges being a bang-bang controller situation where temperature will always fluctuate several degrees either side of the desired number.
avian 1 day ago||
Well, yes. Hence my comment.

Or are you saying old fridges didn't have a bang-bang controller and hence could have an honest thermometer built in?

account42 1 day ago|||
Does a relay with a thermocouple get you the cycles required for no-frost features? I agree that there should be adequate safeguards at every turn but its not like computerized control of fridge temperature doesn't make sense.
gausswho 1 day ago|||
2028 headline: Coordinated attack causes all fridges in Topeka to explode, causes city-wide fire.
Hizonner 1 day ago||
A thermocouple won't drive a relay.
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