I don't want the details

Posted by mooreds 14 hours ago

I don't want the details(michaelheap.com)

365 points | 200 commentspage 8

IceDane 13 hours ago|

If I'm to explain what needs to change, that will by definition address processes or lack thereof that led to the problem, no? Which is then explaining what happened and why in an indirect manner, so many of the proposed changes may not make sense without more context.

esafak 13 hours ago||

I would not have said that. I would have asked for the details and tried to find the gaps because, almost always, something could have been done. Then the question is how much risk reduction are you willing to pay for.

jpcosta 13 hours ago|

Isn't that the same with just more steps? Seems the svp was focusing on what they will do differently next time

esafak 13 hours ago||

Presumably the SVP joined the meeting because the incident was significant. The team can present the options but the executive may need to make a judgement call, and he can't do that responsibly if he turns his brain off. For instance, what if it happened due to understaffing or things falling between the cracks among teams, possibly indicating inadequate org design? Such things are the responsibility of management.

linster 14 hours ago||

The quote box at the start of the article is the essence of it, the rest is AI-speak dressing it up.

TLDR:

Some outage causes a meeting with an SVP. SVP preempts the discussion with the following:

“I know that if we get into the details, the reasons will be perfectly reasonable. You'll explain what happened, I'll understand why everyone made the decisions they made, and I'll empathise with you.

Then it'll happen again.

So I don't want the details. I want to know what we're changing.”

baddash 10 hours ago||

i don't want to sound like a douchebag but isn't figuring out what went wrong and how to prevent next time kind of an obvious goal

testycool 10 hours ago||

I learned this myself while yelling at AI.

mwkaufma 9 hours ago||

Bootlicking apologia for a bad boss.

AtNightWeCode 9 hours ago||

I get triggered from these Linkedin bs type of articles. In the real world time and money is limited and everything gets prioritized. I worked at corps were MOST of the incidents reoccurred cause fixes was never prioritized. Cheaper to have people on call than to fix stuff.

Pxtl 12 hours ago||

I'm giving you the details because I'm going to give you options for solutions and I need priority information about those solutions, and you need to be informed about the trade-offs and costs of each option because you have better knowledge of our overarching objectives than I do.

If our overarching objectives don't impact our on-the-ground decisions, what are you even for?

portaldorateio 6 hours ago|

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