TLDR - stripe made it easy for fraudsters to syphon $4,500 through our stripe account and withdraw all of it - and they expect us to cover everything and have offered absolutely zero help.

I’ve been building on top of stripe for 15 years and have made about 70 products for clients using stripe.

I just had an incident with a project where fraudsters were able to route $4.5k worth of charges through our stripe account and withdrew all of the funds. I structured an overall secure system - there was very little negligence on our side - and it all happened so fast.

Stripe support has been very surprising - you only get to speak to folks in the Philippines and they are of absolutely zero help. They told us we are fully responsible even though they gave us no alerts or warnings the issue was happening. They expect us to cover the full 4.5k, they will not help us with the stripe fees or chargeback fees.

It’s almost like they incentivize the fraud. It’s so disappointing. Stripe used to be such a decent company - it’s like they lost their soul…

Lesson - there’s not much of an alternative to stripe - but if you ever use stripe connect just know they will absolutely sell you out…