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Posted by dkpk 6 hours ago

Service degradation on Microsoft 365(status.cloud.microsoft)
https://www.abc.net.au/news/2026-11-13/microsoft-outage-affe...

https://www.reddit.com/r/sysadmin/comments/1xuje83/microsoft...

https://downdetector.com/status/microsoft-365/

468 points | 435 commentspage 9
OnceMoreUntoThe 6 hours ago|
Sure, outlook.com is down, which is bad for everyone that chose to host their email there, I guess, but as an interesting side-effect, everyone with an on-premise Exchange server and "new Outlook" clients is affected as well.

Because, well, once upon a time there was Exchange Server and MAPI (the "Messaging API"), and that actually worked pretty well, and pretty much everyone started using it (or one of its EWS/ActiveSync offshoots), but then the Internet happened and ruined everything, but we got MAPI-over-HTTPS eventually, which by that time had grown so many warts that nobody at Microsoft really understood it anymore, so that got deprecated, even though, well, everyone and everything still uses it.

The new hotness was Azure-slash-Office-365, and that's where the "new Outlook" web interface lived and (sort-of) continues to live, and the on-prem customers got stuck with the "Exchange Subscription Edition", which was basically Exchange 2019 plus security hotfixes at extortionate rates, but with none of the new functionality.

And, since MAPI continued to be really, really hard even in the age of Copilot, access from the new hotness to the deprecated on-prem servers was implemented via IMAP (LOL), but force-proxied via the outlook.com cloud/clownshow.

Which is why, right now, many Microsoft customers that thought they were self-hosting their email are entirely down. Lessons might be learned here, but I sort-of doubt it...

greatquux 5 hours ago||
I don't think many orgs are using "new Outlook" to connect to on-prem Exchange because you miss a lot if you're only doing it via IMAP and "new" still doesn't support on-prem Exchange any other way. So all my clients are using classic Outlook with their on-prem Exchange servers (and really if they have EXO too because new Outlook isn't very good).
OnceMoreUntoThe 5 hours ago||
It's been gone-as-a-default for a few months now, but for a long time, "Classic Outlook" aggressively offered a one-toggle upgrade path to "New Outlook", and it got used.

Sure, "New Outlook" on Windows is still entirely broken (including stuff like, oh, re-ordering mailboxes), but on Mac it's actually quite usable, and even allows you to switch off the IMAP proxying.

arboles 5 hours ago|||
Do e-mail messages that self-hosted Exchange receives always get proxied through the outlook.com cloud?
goodthink 6 hours ago|||
Thanks for this LMAO. It made my day off worth taking. Now I don't feel the need to log in and check who-knows-what mail.
busymom0 6 hours ago||
Is that account AI?
gilfaethwy 5 hours ago||
Pangram says no.
Ungh 6 hours ago||
Exchange has been a circus for years. I think that's why everyone went O365 in the first place. Managing to have a paid up configuration where you go down when a cloud provider goes down but you're hosting it locally is absolutely stupid and I am laughing my ass off here.

Also laughing at our ops guys who are now absolutely helpless and have people phoning them. I warned about this on our risk call and it was seen as low probability low risk. I hope it's down for a few hours :)

zmmmmm 3 hours ago||
Will be interesting to see if this gets attributed to AI in some way.
whatever1 3 hours ago||
And magically they will claim 99.999999999999999% availability of services, when on average hyperscalers are down 1 day per year.

None of the admin ran shops are down 1 day per year.

microsucks 1 hour ago||
We are in the middle of a SPA and DocuSign AND Hotmail (witnesses) both seem to be down. You cannot make it up.
caycep 5 hours ago||
Outlook is down AND Jensen is out? it's like some cosmic convergence
Caloric3002Swed 5 hours ago||
Office 365 parts goes down all the time. Usually around 20:00 CEST time, not sure if that is prime change time over in the USA but very handy as it is usually fixed next day.
fyrabanks 5 hours ago|
it's been down for over an hour globally
Caloric3002Swed 4 hours ago||
Yes? I know. I mean next workday for me :)

So in 10h

Now? I dont care Im logged off.

cozzyd 1 hour ago||
They can just rebrand as MS364
bigwheels 2 hours ago||
They'll have to rename it Microsoft 364.
greatgib 1 hour ago||
It looks like Microsoft's legendary karma of incompetence has finally caught up with them.
butz 4 hours ago|
Nice to see that intern finally learned not to push to prod on Friday.
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