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Posted by agwa 1 day ago

Google suspended my company's Google cloud account for the third time(www.agwa.name)
408 points | 191 commentspage 2
jfoster 1 day ago|
A major downside of any service once it becomes too large is that the overall complexity introduces lower reliability. From Google's perspective perhaps each rule and feature makes sense, but from a customer perspective, there might be too much risk of who-knows-what issues coming up. I don't think this is limited to Google. I miss the older, less complicated versions of most bigtech services; Facebook, Instagram, Google, Amazon, etc. Even looking at Vercel's project settings the other day I found myself thinking "hmm this is getting a bit unwieldy."
wouldbecouldbe 1 day ago||
It just doesn’t make sense; they have so much money they are one of the few that can actually make slightly less profit and have good customer support. But they choose to treat everyone like a robot & allow scam ads
graemep 1 day ago|||
> they have so much money they are one of the few that can actually make slightly less profit and have good customer support.

They do not want "slightly less money", they want as much money as possible

whizzter 1 day ago||
They are very well on their way to becoming the "never interact with Oracle" of the internet giants.

As far as I can see they are still living a bit off the "do no evil" of ages ago and latent animosity towards Microsoft, but they're creating an animosity that will take ages to erase unless they start putting some minimal amount of money into customer support today.

sixothree 1 day ago||
They are definitely living off of their "boy genius" phase too. People still consider Google to be somehow smarter than other organizations that provide more reliable services.
pickleglitch 1 day ago|||
>actually make slightly less profit

Blaspheme!

hliyan 1 day ago||
Perhaps if a company is providing a service that might be considered critical (e.g. primary email address / identity provider), then there should be regulations about the level of customer support, especially some sort of human response SLA.
0xbadcafebee 1 day ago||
Also beware of having the owner for your Google Workspace be that of an employee who no longer works there. I was never able to fulfill all the "requirements" of Google support to get the Workspace back, despite the fact that it was linked to our domain... and we couldn't register a new Google Workspace to that domain. Ok, Google, I guess we just won't use your products, and we lose access to all our mail and files?
immibis 1 day ago|
If you were running a business and suffered financial harm because of this, you're probably eligible to sue them to recover that financial loss. Don't let their ToS (where they can write anything they want and it often has no legal effect) scare you from consulting a lawyer.
NoSalt 1 day ago||
For YEARS I have been "screaming at the sky" (pun somewhat intended) about, what later became know as, cloud services. Family, friends, and coworkers would laugh at my resistance to use Google, Apple, Microsoft, etc. storage. Would tell me that I do not need a µSD card slot for my phone because these wonderful "free" services existed. Would mock me for continuing to purchase DVDs and CDs. I remember when Apple told me my @mac.com email address would be free forever. I feel that, as of late, I am being vindicated somewhat. With stories like this increasing. Stories of services eliminating the movies, games, music, books, storage they promised you would be around "forever", celebrities nude photos being hacked and put out there for everybody to see. Neither the cloud, and DEFINITELY not big business, is your friend at all. To them, you are just dollar signs until you aren't.
thelastgallon 1 day ago||
No people to interact with. Only AI and automated systems. Engineers/PMs/leaders/etc are incentivized to develop something new (more bonus, RSU, promotions) and move on. Nobody gets rewarded to improve things already developed.

The Great Decoupling of Labor and Capital: https://www.mbi-deepdives.com/the-great-decoupling-of-labor-... explains this with numbers: Alphabet required 76k employees to get to their first $100 Billion. Their most recent incremental $100 Billion? Just 11,000! (assuming they add another 3k employees in 4Q’25)

Jonovono 1 day ago||
I submitted my app to App Store Connect for Apple and Google Play Store. After a few reviews on Apple my app was approved after a week or so. On Google, I got a couple rejections. I addressed the concerns resubmitted. Got another rejection without much detail, but changed a couple things and submitted again. App suspended... without any explanation why.
CharlieDigital 1 day ago||
Not related to this particular reason for suspension, but I had a friend who's GCP account got put on pause a few weeks into his project because his payment method was flagged for suspicious behavior. This friend had an incident of stolen identity in the past 24 months which caused a lot of issues and basically any CC linked to him seemed to be problematic for GCP. Swapped CC linked to the account to his business partner and fixed everything.

Lesson: if you use a CC with GCP or cloud services, firewall it from everything else you do to be safe.

philipwhiuk 1 day ago||
To me it sounds like you're a weird business model for GCP and you keep being hit by tooling designed to block bad use cases that come across this uncommon use case.

That might just be me though.

nullify88 1 day ago||
As mentioned in their writeup, they are following documentation and best practices from Google themselves.
morkalork 1 day ago||
That trick with service accounts is how every ETL provider loads data into their customers' data lakes, isn't it?
odie5533 1 day ago||
Setting up ETL pipelines is for highly technical users. Using SSLMate as described was something that was considerably easier.
__s 1 day ago|||
Ideally after first ticket support could flag their account as needing manual review for suspension
650REDHAIR 1 day ago|||
This seems like the easiest fix.

But it adds a human interaction and that costs money so… no! Suspend.

Hamuko 1 day ago||
Sounds like they do have human interaction already, since the suspended emails need to email customer support to get unsuspended.
philipwhiuk 1 day ago|||
At a guess that makes the account a net loss for Google.
fukka42 1 day ago||
Their support reps would have to be paid thousands per hour for that to be the possible reason
skywhopper 1 day ago||
This is actually a very common use case.
ggm 1 day ago||
You're going to look like an attacker to google for almost any model of review of access. You're in a niche role which would demand they build systems to take account of you. I can understand why a monolith has back pressure towards that cost and consequence.

Sucks.

agwa 1 day ago|
They probably shouldn't have suggested doing this in their own documentation then.
ggm 1 day ago||
Totally agree. But the docs aren't going to guide their model. Contradiction between the reality of a service, monitoring, and docs don't go to "align with the docs" they go to "align docs to reality"

I don't like this. I too have looked like an attack on their models using things inside the customer-side of google, took special relationships to get over this, an ongoing threat to how we relate to them.

(it's not in GCP btw. different arc of the megaplex)

bluGill 1 day ago|||
Docs will guide what the courts think though if this gets that far. You can be sure lawyers will bring any documentation that seems to show your case before the judge and demand why they said it worked if it didn't.

I'm not in favor of going to court, but if it does a lawyer doesn't have be very good to think of the above.

MichaelZuo 1 day ago|||
So then it seems like different departments are undermining each other’s credibility on a daily basis?
650REDHAIR 1 day ago|||
That’s been my experience with Google.

They’re too big and no one has the authority to clean it up. I’m honestly shocked we don’t see more account suspensions.

I’ve migrated my businesses to Microsoft’s cloud offerings and they’re also a clusterfuck, but at least I can get real support people on the phone pretty easily (for now…).

immibis 1 day ago||
There was that Australian pension fund who had all their data suddenly deleted (not suspended) by Google.

https://www.business-standard.com/world-news/google-cloud-ac...

egorfine 1 day ago|||
Just like it supposed to be in a corporation.
tantalic 1 day ago||
There's an old saying in Tennessee - I know it's in Texas, probably in Tennessee...
mekoka 1 day ago|||
I read the article to know, not what happened, but why it was allowed to happen three times. They have a compelling reason.
darrmit 1 day ago||
Fool me twice, can't put the blame on you..
chmod775 20 hours ago|
About once a year some server provider kicks me out, burns down, or extorts/hikes prices on me specifically. All data is already mirrored to servers at other providers, so I just need to spin up the main infra somewhere else. I can do this in seconds on anything that accepts ssh connections. The slowest step is waiting a few minutes for DNS to propagate.

If you're at the mercy of a single company that probably couldn't care less about the minuscule amount of revenue you represent, your operation has a problem and I have no respect for what you do.

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