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Posted by agwa 11/3/2025

Google suspended my company's Google cloud account for the third time(www.agwa.name)
416 points | 192 commentspage 2
0xbadcafebee 11/3/2025|
Also beware of having the owner for your Google Workspace be that of an employee who no longer works there. I was never able to fulfill all the "requirements" of Google support to get the Workspace back, despite the fact that it was linked to our domain... and we couldn't register a new Google Workspace to that domain. Ok, Google, I guess we just won't use your products, and we lose access to all our mail and files?
immibis 11/3/2025|
If you were running a business and suffered financial harm because of this, you're probably eligible to sue them to recover that financial loss. Don't let their ToS (where they can write anything they want and it often has no legal effect) scare you from consulting a lawyer.
jfoster 11/3/2025||
A major downside of any service once it becomes too large is that the overall complexity introduces lower reliability. From Google's perspective perhaps each rule and feature makes sense, but from a customer perspective, there might be too much risk of who-knows-what issues coming up. I don't think this is limited to Google. I miss the older, less complicated versions of most bigtech services; Facebook, Instagram, Google, Amazon, etc. Even looking at Vercel's project settings the other day I found myself thinking "hmm this is getting a bit unwieldy."
wouldbecouldbe 11/3/2025||
It just doesn’t make sense; they have so much money they are one of the few that can actually make slightly less profit and have good customer support. But they choose to treat everyone like a robot & allow scam ads
graemep 11/3/2025|||
> they have so much money they are one of the few that can actually make slightly less profit and have good customer support.

They do not want "slightly less money", they want as much money as possible

whizzter 11/3/2025||
They are very well on their way to becoming the "never interact with Oracle" of the internet giants.

As far as I can see they are still living a bit off the "do no evil" of ages ago and latent animosity towards Microsoft, but they're creating an animosity that will take ages to erase unless they start putting some minimal amount of money into customer support today.

sixothree 11/3/2025||
They are definitely living off of their "boy genius" phase too. People still consider Google to be somehow smarter than other organizations that provide more reliable services.
pickleglitch 11/3/2025|||
>actually make slightly less profit

Blaspheme!

hliyan 11/3/2025||
Perhaps if a company is providing a service that might be considered critical (e.g. primary email address / identity provider), then there should be regulations about the level of customer support, especially some sort of human response SLA.
NoSalt 11/3/2025||
For YEARS I have been "screaming at the sky" (pun somewhat intended) about, what later became know as, cloud services. Family, friends, and coworkers would laugh at my resistance to use Google, Apple, Microsoft, etc. storage. Would tell me that I do not need a µSD card slot for my phone because these wonderful "free" services existed. Would mock me for continuing to purchase DVDs and CDs. I remember when Apple told me my @mac.com email address would be free forever. I feel that, as of late, I am being vindicated somewhat. With stories like this increasing. Stories of services eliminating the movies, games, music, books, storage they promised you would be around "forever", celebrities nude photos being hacked and put out there for everybody to see. Neither the cloud, and DEFINITELY not big business, is your friend at all. To them, you are just dollar signs until you aren't.
thelastgallon 11/3/2025||
No people to interact with. Only AI and automated systems. Engineers/PMs/leaders/etc are incentivized to develop something new (more bonus, RSU, promotions) and move on. Nobody gets rewarded to improve things already developed.

The Great Decoupling of Labor and Capital: https://www.mbi-deepdives.com/the-great-decoupling-of-labor-... explains this with numbers: Alphabet required 76k employees to get to their first $100 Billion. Their most recent incremental $100 Billion? Just 11,000! (assuming they add another 3k employees in 4Q’25)

Jonovono 11/3/2025||
I submitted my app to App Store Connect for Apple and Google Play Store. After a few reviews on Apple my app was approved after a week or so. On Google, I got a couple rejections. I addressed the concerns resubmitted. Got another rejection without much detail, but changed a couple things and submitted again. App suspended... without any explanation why.
CharlieDigital 11/3/2025||
Not related to this particular reason for suspension, but I had a friend who's GCP account got put on pause a few weeks into his project because his payment method was flagged for suspicious behavior. This friend had an incident of stolen identity in the past 24 months which caused a lot of issues and basically any CC linked to him seemed to be problematic for GCP. Swapped CC linked to the account to his business partner and fixed everything.

Lesson: if you use a CC with GCP or cloud services, firewall it from everything else you do to be safe.

philipwhiuk 11/3/2025||
To me it sounds like you're a weird business model for GCP and you keep being hit by tooling designed to block bad use cases that come across this uncommon use case.

That might just be me though.

nullify88 11/3/2025||
As mentioned in their writeup, they are following documentation and best practices from Google themselves.
morkalork 11/3/2025||
That trick with service accounts is how every ETL provider loads data into their customers' data lakes, isn't it?
odie5533 11/3/2025||
Setting up ETL pipelines is for highly technical users. Using SSLMate as described was something that was considerably easier.
__s 11/3/2025|||
Ideally after first ticket support could flag their account as needing manual review for suspension
650REDHAIR 11/3/2025|||
This seems like the easiest fix.

But it adds a human interaction and that costs money so… no! Suspend.

Hamuko 11/3/2025||
Sounds like they do have human interaction already, since the suspended emails need to email customer support to get unsuspended.
philipwhiuk 11/3/2025|||
At a guess that makes the account a net loss for Google.
fukka42 11/3/2025||
Their support reps would have to be paid thousands per hour for that to be the possible reason
skywhopper 11/3/2025||
This is actually a very common use case.
ggm 11/3/2025||
You're going to look like an attacker to google for almost any model of review of access. You're in a niche role which would demand they build systems to take account of you. I can understand why a monolith has back pressure towards that cost and consequence.

Sucks.

agwa 11/3/2025|
They probably shouldn't have suggested doing this in their own documentation then.
ggm 11/3/2025||
Totally agree. But the docs aren't going to guide their model. Contradiction between the reality of a service, monitoring, and docs don't go to "align with the docs" they go to "align docs to reality"

I don't like this. I too have looked like an attack on their models using things inside the customer-side of google, took special relationships to get over this, an ongoing threat to how we relate to them.

(it's not in GCP btw. different arc of the megaplex)

bluGill 11/3/2025|||
Docs will guide what the courts think though if this gets that far. You can be sure lawyers will bring any documentation that seems to show your case before the judge and demand why they said it worked if it didn't.

I'm not in favor of going to court, but if it does a lawyer doesn't have be very good to think of the above.

MichaelZuo 11/3/2025|||
So then it seems like different departments are undermining each other’s credibility on a daily basis?
650REDHAIR 11/3/2025|||
That’s been my experience with Google.

They’re too big and no one has the authority to clean it up. I’m honestly shocked we don’t see more account suspensions.

I’ve migrated my businesses to Microsoft’s cloud offerings and they’re also a clusterfuck, but at least I can get real support people on the phone pretty easily (for now…).

immibis 11/3/2025||
There was that Australian pension fund who had all their data suddenly deleted (not suspended) by Google.

https://www.business-standard.com/world-news/google-cloud-ac...

egorfine 11/3/2025|||
Just like it supposed to be in a corporation.
tantalic 11/3/2025||
There's an old saying in Tennessee - I know it's in Texas, probably in Tennessee...
mekoka 11/3/2025|||
I read the article to know, not what happened, but why it was allowed to happen three times. They have a compelling reason.
darrmit 11/3/2025||
Fool me twice, can't put the blame on you..
seneca 11/3/2025|
This pattern is a big part of why Google is a poor company to buy infrastructure from. They are horrible at customer support, and have made it clear over the years that they have no intention of changing that. That's simply unacceptable for production infrastructure.
jonway 11/3/2025|
I hated it. Much better from akamai, tornado, kamatera, others.

I gave it a try -- Google offered a free tier vps which was a no brainer. It worked but the ui seemed jank and somewhat confusing. The cost wasn't particularly compelling, so I never deployed. I kept the free tier VPS running for a while to continue evaluation since I value a diversity of services.

However, google charged me like a dollar, and i never saw the charge since i never logged into the webui. I never got an email saying I owe them a dollar so they canceled my GCP access and blacklisted my google account from GCP.

There was a lot of friction here, and the fact that i "feel lucky" I didnt lose my very old gmail account over $1.00 makes me laugh...a very nervous laughter.

I like a lot about google. I cannot depend on google. I use google's AI offering and I am slowly becoming concerned it could affect my legacy email account. Like, everything gets locked and my doctor cannot email me.

justinclift 11/3/2025|||
You're going to need to buy your own domain and move to a solution that has you being responsible for your own email.

Note that doesn't mean you have to do it all yourself, there are plenty of hosting places that you can just configure with your own domain name details.

jonway 11/3/2025||
I have all of this. You need a google account to use GCP and I used my google account which was created with a gmail invite code shortly after gmail was released.

Some things are still using this email. Hey, I'm not perfect. Sometimes I exceed posted speed limits, too.

Edit: I have to choose a tech giant to get a phone app with decent push notifications as far as I can tell (I haven't scoured the earth for this .... yet) The gmail app is pretty good.

Here are options I can recommend: Proton Tuta Apple (iCloud)

All of these withh be your MX with DMARC/SPF. If you use an android cellphone you'll almost certainly need a google account anyhow. The tuta experience is not as advanced as the others, but is servicable and likely offers better security guarantees than the others. You get a lot of bang for your buck from Proton (personal wireguard tunnel vpn included), and apple is apple.

sixothree 11/3/2025|||
I've always felt like Google's confusing UI is completely intentional. Making a user feel lost is a great way to make your product seem larger than it really is. If they boiled down their settings and workflows into easy-to-understand screens then your understanding of the entire product could be conceptualized.

Simple example - in the early days of Microsoft Office, every new release would cause office confusion. I learned to say "it's the same product, they just moved things around". My conspiratorial sense was that the confusion was intentional to make users feel lost.

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