Top
Best
New

Posted by agwa 1 day ago

Google suspended my company's Google cloud account for the third time(www.agwa.name)
409 points | 191 commentspage 4
arccy 1 day ago|
The google docs they point to say

> You can access data from your users' Google Cloud projects by creating a service account to represent your service, and then having your customers grant that service account appropriate access to their cloud data using IAM policies. Note that you might want to create a service account per customer if you need to avoid confused deputy problems.

If you look at most SaaS services, they rarely use a service account per customer. IMO it's no different than any part of your own services where you need to handle multiple customers. Creating multiple service accounts is just overhead.

skywhopper 1 day ago|
The text you quoted explains why you wouldn’t want to create a single service account for all customers. It’s a security decision, which yes adds overhead.
agwa 1 day ago||
I'll note that the overhead is only on the provider side; from the customer's perspective it's all the same. In contrast, OpenID Connect puts overhead onto the customer (in addition to the provider) which I find unfortunate since I want to provide a good experience.
Frannky 1 day ago||
The problem is that they manage customers through automation. If the system flags you, you’re out. By using their products, you accept the risk of being cut off.
Havoc 1 day ago|
Which makes it utterly useless for important use cases. Crazy way to do business but I guess Google doesn’t care
merb 1 day ago||
Gcp still can’t change our street address because of the d-u-n-s validation (of course d-u-n-s actually uses our new address… and all other vendors are fine with it). How bad must their service be that they can’t change a fucking address. Oh and the free billing support is horrible, always the same response like ‘a special team is working on it’.. yeah sure and they can’t fix an address for like a month. It’s worse since all our invoices use the old address which in Germany is a fucking problem. Time to make a migration plan.
UltraSane 1 day ago||
This is why using Google Fi Wirelessis a really bad idea since you can lose your phone at any time for no reason.
seneca 1 day ago||
This pattern is a big part of why Google is a poor company to buy infrastructure from. They are horrible at customer support, and have made it clear over the years that they have no intention of changing that. That's simply unacceptable for production infrastructure.
jonway 1 day ago|
I hated it. Much better from akamai, tornado, kamatera, others.

I gave it a try -- Google offered a free tier vps which was a no brainer. It worked but the ui seemed jank and somewhat confusing. The cost wasn't particularly compelling, so I never deployed. I kept the free tier VPS running for a while to continue evaluation since I value a diversity of services.

However, google charged me like a dollar, and i never saw the charge since i never logged into the webui. I never got an email saying I owe them a dollar so they canceled my GCP access and blacklisted my google account from GCP.

There was a lot of friction here, and the fact that i "feel lucky" I didnt lose my very old gmail account over $1.00 makes me laugh...a very nervous laughter.

I like a lot about google. I cannot depend on google. I use google's AI offering and I am slowly becoming concerned it could affect my legacy email account. Like, everything gets locked and my doctor cannot email me.

justinclift 1 day ago|||
You're going to need to buy your own domain and move to a solution that has you being responsible for your own email.

Note that doesn't mean you have to do it all yourself, there are plenty of hosting places that you can just configure with your own domain name details.

jonway 1 day ago||
I have all of this. You need a google account to use GCP and I used my google account which was created with a gmail invite code shortly after gmail was released.

Some things are still using this email. Hey, I'm not perfect. Sometimes I exceed posted speed limits, too.

Edit: I have to choose a tech giant to get a phone app with decent push notifications as far as I can tell (I haven't scoured the earth for this .... yet) The gmail app is pretty good.

Here are options I can recommend: Proton Tuta Apple (iCloud)

All of these withh be your MX with DMARC/SPF. If you use an android cellphone you'll almost certainly need a google account anyhow. The tuta experience is not as advanced as the others, but is servicable and likely offers better security guarantees than the others. You get a lot of bang for your buck from Proton (personal wireguard tunnel vpn included), and apple is apple.

sixothree 1 day ago|||
I've always felt like Google's confusing UI is completely intentional. Making a user feel lost is a great way to make your product seem larger than it really is. If they boiled down their settings and workflows into easy-to-understand screens then your understanding of the entire product could be conceptualized.

Simple example - in the early days of Microsoft Office, every new release would cause office confusion. I learned to say "it's the same product, they just moved things around". My conspiratorial sense was that the confusion was intentional to make users feel lost.

more_corn 15 hours ago||
Did you send spam or conduct business in a way that resembles malicious scanning behavior?

I know Google sucks and it’s impossible to get anyone to fix anything, but one thing they don’t do is take arbitrary and capricious action. I don’t want to hear a long sob story. First I want to hear what you did wrong (I suspect you know what you did to get flagged) that caused suspension.

rekabis 16 hours ago||
Considering how so many things have an API due to client-side development, is there not a possibility to automate the OIDC workflow from your own end, such as in a customized app on your own servers that provides a wizard interface for your clients?
shevy-java 1 day ago||
So, we all know Google is pure Evil - pure greed. But people said this in the past too: don't become dependent on these giant mega-corporations, be it Google, Amazon/AWS and so forth. The cake is a lie - this is another example we can add to the "never trust Google" meme.
toomuchtodo 1 day ago|
Google paid $32B for Wiz to try to sell GCP into every org Wiz is embedded in, expect this to continue until those making procurement decisions stop buying Google, which could take...some time.

If you use Google at this point for commercial services, you get what you deserve when they nuke your resources (caveat being services you cannot go elsewhere for, like an Android dev account). The evidence is robust they cannot be relied upon as a commercial services provider. Stop. using. Google.

(thoughts and opinions always my own, I am aware and understand in this context OP needs Google Cloud to integrate with customers in Google Cloud, which is very unfortunate, and so their Sisyphus task continues)

eastbound 1 day ago||
The question is “What else”. I’ve struggled for years with Fastmail and I’m not competent enough to buy O365.
Melonai 17 hours ago|||
I use Purelymail, they're a tiny operation, but I've never had a single mail delivery issue. They're also by far the cheapest for most personal usecases. Their pricing is kind of "honor" based, you get simple pricing at 10 dollars a year without limits, unlimited users, domains, storage etc., but if you go overboard with it they'll ask you to use advanced pricing, which honestly is even cheaper, at least for my personal mail that I use like a normal person (a few incoming mails a day, one or two outgoing mails per week), advanced would be at.. 3 dollars a year or something.

My second option would be Migadu, though I've not tried them myself yet (I have zero complaints with Purelymail and will use them for as long as they exist).

Another thing I kind of wanted to try is to run a basic mail server on my own hosts, and send the mail through a provider like Purelymail or something, for full control over storage and backups, has anyone here tried that?

toomuchtodo 1 day ago||||
For personal or family, I think Fastmail is fine. I use it for a family account (paid years in advance), and admin other Fastmail tenants "family office" style for those who trust me to and offload the responsibility. I can get ahold of someone at Fastmail easily when issues crop up, which is rare. O365 is what I recommend for anything SMB and up. You can at least get support from Microsoft when needed. AWS is fine for cloud resources and infra, again, you can get support from a TAM or similar. But Google? I have never once had a good experience attempting to get in touch with a human when resolution is needed, hence my position on the topic. You cannot self serve critical business infra (imho), and Google is allergic to providing human support.
72deluxe 1 day ago||||
Buy your own domain and run mox (https://github.com/mjl-/mox) on it. In the setup it provides details on the DKIM info you need to put into your DNS records. Get a PTR record from your ISP (if hosting at home); periodically check your blocking from spamhaus etc.

I run mine on a Pi4 no problem whatsoever, but I guess a VPS could also be used, although the scamalytics analysis will show it's a server or an IP shared with an anonymising VPN etc. if it's a shared IP on the host.

SSLy 1 day ago||||
I have run my mail there for 10 years and it was smooth sailing. Until they've raised prices two-fold but I digress…
lan321 1 day ago|||
For me Migadu has been good
defraudbah 1 day ago||
did you pay for any ads to google? otherwise no wonder you get suspended
herpessimplex10 1 day ago|
Until people stop building applications with hard dependencies on "other people's computers" this is going to keep happening.
More comments...