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Posted by thewebguyd 5 hours ago

Microsoft AI CEO pushes back against critics after recent Windows AI backlash(www.windowscentral.com)
93 points | 102 comments
hifix 5 hours ago|
> The fact that people are unimpressed that we can have a fluent conversation with a super smart AI that can generate any image/video is mindblowing to me.

It's not that people are unimpressed with AI - they're just tired of constantly being bombarded with it, and it sneaking its way into where it's not wanted. "Generate any image you want!" "Analyse this thing with AI!" gets pretty tiring.

If I want AI I'll actively seek it out and use it - otherwise, jog on.

anon7000 5 hours ago||
It’s partly that, but it’s also partly that the quality SUCKS. I’m frustrated with AI blogspam because it doesn’t in any way help me figure out whatever I’m researching. It’s such low quality. What I want and need is higher quality primary sources — in depth research, investigation, presented in an engaging way. Or with movies and shows, I want something genuine. With a genuine story that feels real, characters that feel real and motivated.

AI is fake, it feels fake, and it’s obvious. It’s mind blowing to me that executives think people want fake crap. Sure, people are susceptible to it, and get engaged by it, but it’s not exactly what people want or aspire to.

I want something real, something that makes me feel. AI generated content is by definition fake and not genuine. A human is by definition not putting as much thought and effort into their work when they use AI.

Now someone could put a lot of thought and effort into a project and also use gen AI, but that’s not what’s getting spammed across the internet. AI is low-effort, so of course the pure volume of low effort garbage is going to surpass the volume of high effort quality content.

So it’s basically not possible to like what AI is putting out, generally speaking.

As a productivity enhancer in a small role, sure it’s useful, but that’s not what we’re complaining about.

OptionOfT 54 minutes ago|||
The thing is, for us normal consumers AI only has downsides. AI blogspam is made to serve you ads and make you buy stuff.

AI posts / comments on Reddit are made to make you buy stuff.

AI videos are made to keep you engaged, and then serve you ads which at the end make you buy stuff.

Soon ChatGPT will start to weave ads into their output because they'll need to make $.

t-writescode 24 minutes ago||
I mean, it gives product recommendations when you ask it to, so it's already doing that, I'm sure. It might not be making money by giving specific recommendations; but I bet it's at least getting money off Amazon referral links.
le-mark 1 hour ago|||
I experimented with some ai generated political spam on YouTube. The reality is a lot of people can’t tell the difference or don’t care. Given the demographic this site selects for, it’s easy to forget how many dumb people there are in the world.
o11c 47 minutes ago|||
Remember that even ELIZA fooled people.

That doesn't make it useful, unless you think fooling people is itself a goal.

jordanb 48 minutes ago|||
I know people who get confused and consume AI content but when you point out that it's AI they're embarrassed they were fooled and upset. I've never heard the response "I don't care that it's AI." The tech bros will say that it's a "revealed preference" for AI, but it's really just tricking people into engaging.
Nevermark 5 hours ago|||
> sneaking its way into where it's not wanted

This. After a generation of social media sneaking its surveillance, manipulation, and noisy ads into our home, work and mobile lives, it is very obvious that having something "smart" shoved into tools where it wasn't asked for isn't some noble attempt at improving lives.

Users are tired of being continually and transparently abused.

All Microsoft would have to do to shock the world and get months of good press is announce they were never going to opt anybody into anything by default any more. At this point that would be considered astonishing.

And suddenly, internal incentives would be to create useful, conflict-free capabilities users actually choose for themselves.

thewebguyd 5 hours ago||
> All Microsoft would have to do to shock the world and get months of good press is announce they were never going to opt anybody into anything by default any more. At this point that would be considered astonishing.

One can dream. I manage M365 where I work, and MS never opting tenants into anything by default again would save me many hours of work on a seemingly weekly basis now.

The fact that they can abuse even their enterprise customers and still retain them is what blows my mind.

tacticus 4 hours ago||
> The fact that they can abuse even their enterprise customers and still retain them is what blows my mind.

The large org dependency on 365 and microsoft is a serious info-security and national security risk. 0 interest in improving because they know they won't ever see competition

thewebguyd 4 hours ago||
> they won't ever see competition

Not that Google is any better, but I really want Google to put more effort into Workspace/GSuite and bring it up on par with M365 and all it includes, at least make Microsoft sweat a little bit that one day there might be a possibility for a competing product that can lure enterprises away. Workspace needs better DLP controls, and more of the enterprise-y things that MS wins at, and a bundled MDM that can manage all OSes, and better identity.

Even if the behemoths won't switch due to re-training & switching costs, MS desperately needs a competitor in this space. Barring that, they need to be broken up and forced to sell each bundled product separately and priced appropriately. Otherwise, who can compete with getting MDM, Identity, 2TB personal storage, 2TB sharepoint storage, Teams, DLP, EDR all for $22/user/month.

ewoodrich 20 minutes ago|||
Reminds me of the classic in the genre:

  how about a couple of weeks of gratitude for magic intelligence in the sky, and then you can have more toys soon?

  Sam Altman, Sep 12, 2024
https://xcancel.com/sama/status/1834351981881950234?lang=en
frmersdog 5 hours ago|||
It's also not very good at any of those things, if you ask it to generate something far enough outside of the mainstream, or something particular, or something consistent, or- But, yeah, the insistence that we deprecate every other even remotely-connected resource (including other people) in order to supplicate ourselves to corporate desires is aggravating. You got a lot of the same pushback with VR. VR is really, really cool. Having your reality mediated by large corporations with a history of user-hostile behavior is not. Them not taking no for an answer feels violating.
foobarian 5 hours ago|||
The fact that people are unimpressed that we can have a fluid gameplay experience of the latest entry in the Diablo franchise in the palm of our hands was mindblowing to someone as well. "Don't you people have phones?"
thewebguyd 5 hours ago||
Well, Blizzard is Microsoft now so I guess they belong together.

Ironically though, Diablo Immortal was a huge commercial success despite the tone deaf announcement. I don't think MS will experience the same though. They're quickly going to be left with the only people using windows are those who are forced by their employer, no one will willingly choose it over other options.

crote 3 hours ago|||
> It's not that people are unimpressed with AI

Oh no, I am definitely unimpressed. That AI you can have a sorta-kinda fluent conversation with is often a complete moron and a habitual liar, and the images it generates are awful - did he not see how horrible that Coke ad looked?

It'll probably end up useful in a bunch of applications soon-ish and I'll probably want to use it eventually, but in the meantime their AI is flooding the internet with absolute garbage, and they are literally shoving AI in my face at every opportunity they get.

It is painfully clear that people just aren't that interested, and they are getting increasingly desperate about finding ways to recoup their massive investments. But people aren't going to magically become enthusiastic about eating rotten garbage if you just keep stuffing it in their mouth!

If anything, their current approach is only going to make people hate AI even more. But they are in too deep, and admitting defeat and scaling it down until they have an actually good product that people genuinely want means seeing their stock price crater because they will have "lost" the "AI race". Their only option to avoid an immediate collapse is to keep lying through their teeth and keep trying to pretend that it is absolutely amazing and that you just must use it.

Or maybe the CEOs are completely delusional and genuinely believe what they are selling - I'm not sure which one is worse.

throwawa14223 4 minutes ago||
It's just Eliza. Once you toy with it and see the patterns it is just Eliza with more power behind it.
ryandrake 31 minutes ago|||
Instead of "pushing back" I wish he'd actually listen to and address his critics' points.

He is deliberately and disingenuously missing the point. It's not that the features aren't good (maybe they are, maybe they aren't). It's about how coercive Microsoft and Windows are with its users, and this exec is failing to address that one.

Just once, I'd like to hear a question get through to these assholes asking them why they are forcing so many unwanted things onto their users. From Microsoft accounts to forced windows updates to Recall... Gone are the days when users had any control over what their computers are running.

But these kinds of questions never seem to get through to them.

giancarlostoro 5 hours ago|||
What a gaslighting king this CEO is, the concern isn't how functional the AI is, the concern is AI just downloading any and all PERSONAL AND PRIVATE files on a whim, with no guard rails. What if I have photographs of my kids I've never uploaded anywhere EVER because I don't want them anywhere outside of MY DEVICE, does Microsoft just magically get to suck in those files and own them? Wild.

Its this shenanigans that forced me to nuke my Windows install and go Arch. I noticed that Windows Defender will upload "suspicious" files and there's no audit trail of what's being uploaded. So I have no way of knowing what personal documents or even proprietary software has gone up to their cloud.

Saris 4 hours ago|||
I would be impressed if AI was actually 'super smart' but what we have now is not.
FridgeSeal 8 minutes ago||
But Sam promised us the gpt5 was a PhD level intelligence!

Now excuse me while I go talk to my PhD wielding friend about whether the seahorse emoji exists. /s

thewebguyd 5 hours ago|||
Exactly. It's not that everyone is saying "AI is completely worthless, get rid of it." It has it's use cases, I certainly benefit from LLMs in my job every day.

That doesn't mean I want it plastered everywhere, in every app or website. That doesn't mean I want to interact with or use my computer via AI, and I especially don't want to talk to my computer to do things. Mouse & keyboard is faster.

But for now at least you can just choose not to use it. The problem is, Microsoft is putting 100% of their efforts into this while long-standing Windows bugs and regressions still exist. They're aware they exist too, and are deliberately choosing not to improve their product.

1vuio0pswjnm7 3 hours ago|||
"If I want AI I'll actively seek it out and use it - otherwise, jog on."

If I want MS Windows I'll actively seek it out and use it - otherwise, jog on

If this is not a statement you can make, then Redmond gets to decide what you use, not you

userbinator 20 minutes ago||
Linux and Mac users would disagree.
alfalfasprout 3 minutes ago|||
Well, and companies are papering over usability problems with AI. LLMs are not a substitute for good human-centric design.

It's almost as if all the focus has been on eliminating the human... for products designed for humans.

danaris 4 hours ago|||
Exactly. Even if we grant what he says (I don't fully agree)—that doesn't warrant putting that kind of "conversational engine" in Windows as a first-class citizen.

I don't want to have a conversation with my computer about my Word docs. I just want to write my Word docs.

I don't want to have a conversation with my computer about the quarterly report. I certainly don't want it making up values for the quarterly report. I just want to write the quarterly report.

Having a conversation with a computer is cool. It's a fun party trick. If there were a way to reliably get it to know about all of my things, without the concern that it would then take all that data and feed it to its mothership, I might want to be able to converse with it about those things, under certain circumstances.

But, yes: if I want AI I'll actively seek it out and use it. Stop acting like me being upset that it's getting shoved in everywhere is the same as me saying "this is a meaningless achievement."

jinushaun 41 minutes ago|||
I use AI everyday and it’s now integral to my workflow. However, even I still hate the hype train and having it constantly stuffed down my throat. Nevermind AI slop.

Windows 11 is already adware. No wonder people are complaining about more ads.

atomicnumber3 5 hours ago|||
"we can have a fluent conversation with a super smart AIwe can have a fluent conversation with a super smart AI"

But we can't. I can have something styled as a conversation with a token predictor that emits text that, if interpreted as a conversation, will gaslight you constantly, while at best sometimes being accidentally correct (but still requiring double-checking with an actual source).

Yes, I am uninterested in having the gaslighting machine installed into every single UI I see in my life.

hodgehog11 5 hours ago|||
LLMs are severely overhyped, have many problems, and I don't want them in my face anymore than the average person. But we're not in 2023 anymore. These kinds of comments just come off ignorant.
i80and 5 hours ago||
I dunno, I'm not fully anti-LLM, but almost every interaction I have with an LLM-augmented system still at some point involves it confidently asserting plainly false things, and I don't think the parent is that far off base.
throwuxiytayq 5 hours ago|||
You seem severely confused about how low the probability of being “accidentally correct” is for almost any real life task that you can imagine.
themafia 5 hours ago||
I am unimpressed with it. If I wanted to steal code off stack overflow I can do that myself. Another layer of indirection has negative value.

I can generate images that are difficult to use commercially. I can analyze something with AI but I can't confidently use that output in any setting that matters.

For people who are attempting to engage in profitable work then AI is miserably unimpressive. I don't know what planet this guy is living on. Time is money. Flowery emails and off axis summaries can only create a waste of that time.

chadcmulligan 45 minutes ago||
A quote I saw today: "Maybe AI seems like a creative solution, if you aren't a creative person.", seems to explain a lot of this maybe.

Edit: Found the source: https://www.eurogamer.net/maybe-ai-is-a-creative-solution-if...

bsnnkv 32 minutes ago|
I'd love to read more wherever this came from if you could link the source
ckozlowski 5 hours ago||
This Microsoft response reminds me of the 2018 Blizzcon event, where the Diablo Immortal developer challenged the audience with "Do you guys not have phones?" when the audience asked if the game was coming to PC.

Then - like now - it seemed that they couldn't understand that what they made was not what their customers wanted.

crote 4 hours ago||
Don't forget the audience member who literally asked if it was a joke - and got cheers and applause from the rest of the audience. It was probably one of the biggest PR disasters in gaming history - and it does seem like the AI CEOs have been taking quite a bit of inspiration from it.
xeonmc 1 hour ago||
I think the intent is to provide a sense of pride and accomplishment when rivaling the same monetary dedication on the mobile platform comparable to the PC counterpart. You think you want bread, but you don’t: we are making subscription-based cake available which is better in every way.
cheschire 1 hour ago||
Brawndo has what plants crave!
markus_zhang 53 minutes ago||
My thought exactly. From hindsight, Diablo immortal is not a bad game, but that moment was really…not great. I guess the guy knew that phone games were getting momentum but unfortunately that specific group of users in Blizzcon didn’t want a phone game.
falcor84 1 hour ago||
> But with Microsoft literally becoming an AI company in the last year ...

"literally"?! What does that mean? That they offloaded all decision-making to AI?

muststopmyths 1 hour ago||
This genius probably doesn't use Windows as his daily driver so of course he's not bothered by it.
Weryj 5 hours ago||
AI failed at Microsoft because they already lost the consumer trust. I doubt they would have this issue with AI integration if people didn’t feel that installing windows is a hostile corporate takeover of your computer.
hereme888 5 hours ago||
Where does this guy get his information from?

There's nothing underwhelming about AI. It's how Microsoft damages anything it touches, and lies to users about it. They force a stupid "copilot" key into computers and encourage the waste of resources into "chips with AI capabilities", only to push your data to the cloud, deceitfully, and with very poor safety guarantees.

Also, people have a Windows backlash in general, and Microsoft ignores it, as usual.

thedelanyo 49 minutes ago||
Ai basically kills human creativity.
taco_emoji 5 hours ago||
Look, GPT-3 was pretty magical. DALL-E was amazing.

Everything since then has not really pushed too far passed that "impressive tech demo" state. I like using AI to help me with coding. That's... about it.

kulahan 4 hours ago|
it's pretty good at highly specific questions about software support, from my experience. I'll say what program I'm using, what I'm trying to do, and what errors I keep hitting.

"Click this, then that, then this other thing and it should work"

"that other thing isn't an option"

"Oh you're 3 versions behind. Instead, it's in location X."

haolez 5 hours ago|
The endgame is obvious: make people train agents and models that will replace them. Executives at MS must think this is subtle and a genius move, but it is obvious and low effort. They don't see that making crappy products in the short term will strengthen their competition, even from small contenders, which might disrupt their core. I doubt MS will out execute others in this race. Let's wait and see :)
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