Most companies are not going to replace stable SaaS with a pile of AI-generated internal tools. They don’t want the maintenance or the risk.
If there’s a real B2B game changer, it’s Microsoft.
The day Excel gets a serious, domain-aware AI that can actually model workflows, clean data, and automate logic properly, half of these “build vs buy” debates disappear. People will just solve problems where they already work.
Excel has always been the real business platform. AI will just double down on that, not kill SaaS.
Best they can do is more adware in windows. Sorry.
The other issue is valuations - B2B SaaS stocks have never been rooted in reality, and the 100+ P/E ratios were always going to come down to earth at some point.
Anecdata sample size of one, but this is not my experience at all. My business has only continued to grow over the past couple years, and I don't think I've had a single customer mention AI to me at all (over the phone or email).
Yes, a lot.
> Who's taking care of it?
It's not hard.
We wouldn't do it for tools that are purpose made and have sane pricing in the market place. We do it for stuff that would traditionally go on a 'platform' like Salesforce or something that requires a lot of customization to begin with. It's so much easier to just roll your own than even just going through the procurement process of those kinds of tools much less the integration and change process (hiring consultants, etc). I'm not hands on with it, but I know our small group of AI are helping us eliminate $5m recurring annual spend this year and that's directly impacting the topic article. I won't be surprised if at some point we replace our more sticky ERP software or use this leverage to negotiate prices that are sane. Businesses have been gouged by enterprise software long enough.
No names, but my company is service companies (mostly residential) - many logos with different verticals (think electric, hvac, etc). Having a SaaS CRM that served all our brands needs was always a challenge and made aggregating anything difficult (we basically were running multiple CRMs)
We were using dozens of SaaS tools per logo - and just going through them all and figuring out what features we need/want and rolling them into the larger system. We've also built handful of things for internal operations, finance, etc
People stopped smoking immediately, and cigarette sales tanked. The cigarette companies laughed (with all the phlegm in their throats and lungs) and sales came back 1-2 weeks later.
I suspect in a few months or a year companies with vibe-coded replacements for SaS products will find they need to go back: But, just like how many less people smoke today than in the past, the writing is clearly on the wall. At some point someone will figure out how to replace SaS with AI; it's just going to take a lot longer than many think.
Probably one way SaaS companies will adapt is to break up their offerings into more modular low cost components. While many customers will end up paying less, the addressable market will probably increase because of the new low cost options.
To a degree but most enterprise focused software usually has differential pricing. Often that pricing isn't public so different companies get different quotes.