Is there a wager for the upcoming "Hey, Boris from the Claude team here." response/comment that will be coming here soon? Usually followed by a "That was a bug! Fixed in version 525,005,0295.2020.00."

I have worked on systems before that exhibited weird bugs like this before.

When you've been a Software Engineer for a while you start to be able to put bugs in certain buckets.

Then there is the last bucket, like the X-Files. They don't belong anywhere else. They have no specific reason. They happened because of a weird set of circumstances, usually due to too many developers working on the same product, without proper abstractions and separations.

And having spent too much time that I'd like working and reviewing code generated by AI, this is exactly what the AI does. It doesn't abstract. It doesn't separate. It just does what it is asked, not that different from the quality of code from outsourcing contractors.

Pretty sure the last remaining human lawyers are preparing a class action as we speak.

I used to have the 20$ plan, upgraded to max, they were going to charge me 86$ for max minus pro plan.

Credit card didn’t get through, pro plan got insta cancelled, had to pay for full max plan. Clearly a billing bug on their side. If the credit card when upgrading a plan doesn’t come through, don’t destroy the existing plan.

I talked to the chat bot; i got a ticket number, a human will come back to me. That was three months ago. Never got refunded. Nobody emailed me.

I ended cancelling the max plan, it expired yesterday. This plus the constant degradation of the service despite having 30B revenue first quarter this year.

A company that has so much money, and cannot care less about their users…

They will have to do much better if they want to get me back.

They refused to refund me $200 when I had both a claude code subscription and the other thing. I had been using credits or something. Essentially double paying. And they just refused.

Anthropic is loosing the good will they built with devs faster than they built it. Its the anti-competitive and anti-opensource behviors that will erode their dev customer base. No clue how much of Anthropic's revenue is based on devs paying for claude subscriptions, but they are going to lose that quickly.

I would have jumped ship, but OpenAI saying "hold my beer" when Anthropic declined the Pentagon's safeguard removal demands is the only thing that has prevented me from jumping ship. I've considered Chinese AI services but I'm too concerned with data (proprietary code) exfiltration.

Bye bye Max plan and Anthropic. Too much noise on Anthropic's billing woes as of late and tbh Codex with newest version is scratching my AI itch. Of course YMMV but at least with OpenAI no surprise billings (as of yet) for the past 4 months.

Is github the correct channel to report a billing issue? I would assume github is a place where you report issues with the github project. When there's a billing problem, there are usually different lines of support.

For example, chatgpt when asked "How to report a billing issue with Anthropic subscription?" says:

Best way: Use Claude’s built-in support Log in to your Claude account at Anthropic / Claude.ai Click your initials or name in the lower-left corner Select “Get help” Use the support messenger to describe your billing issue (duplicate charge, failed renewal, refund request, missing credits, invoice issue, etc.)

WJW. I can not believe Anthropic's response.

Just refuse to pay any bill from any vendor that by their own public admission) is a "incorrect bill".

This isn't just about PR and technicalities, this is Business 101.

Tomorrow: We used all your data to train our latest mode, Mythos. That was a mistake. Now go away.