Top
Best
New

Posted by ksec 1 day ago

Grammarly will send unhinged messages to all your users if you try to cancel(www.reddit.com)
383 points | 103 comments
bluebxrry 1 day ago|
I loved Grammarly. But it has changed post LLM boom. The underlying concept was awesome as they take grammatical rules from a book of english grammar rules into a linter. Then it let you select the tone and adjusted some for marketing/engagement so it sounds good on Twitter. I have severe dyslexia and struggled with tone.

Lately, like following ChatGPT 3.5 release era, I had found Grammarly now replacing entire sentences with LLM replacement which are random and inject bias to being near useless. It did this some before. The problem is I can't even tell if it's defensible from a grammatical point when it uses an LLM to do this. At some point Grammarly reached too far in the cookie jar and I no longer trusted that someone who read the Grammar rule book verified any part of the elaborate suggestions.

I haven't logged in for months. I guess I was no longer learning from it. I need to take a closer look but sys admin outrage from pushy sales people doesn't bode well in my mind.

MacNCheese23 21 hours ago||
The same fate hit deepl. What most english users don't know is that translation from english to another language was always at best - horrible and not usable without much manual effort. The same goes the other way around when you are writing technical documents.

Deepl however - 7-8 or more years ago was bright star - i do not say this lightly but their translation (i can only vouch for german<->english) was out of this world in comparison to everything else like google translate, yahoo or whatever.

It was basically so good - i just kept writing in english even though its not my first language but its easier for technical documentation and i use it to translate back to german instead of doing it the other way around.

But then, when the first mass hysteria of chatgpt 1 etc hits - it good worse fast - nowadays - it can not do any good translation service at all - it is far worse than what the competition offered 7-8 years ago! It makes no sense a lot of times.

paimapi 21 hours ago||
Looks like approx 7 years ago was DeepL's first Series A - https://tracxn.com/d/companies/deepl/__mTFDDSjOlFbUE5DY_w1NW... - they got funding from btov and Benchmark

Benchmark is very AI-pilled: https://www.entrepreneur.com/business-news/ai-is-replacing-j... and is very bullish on it, too: https://gtmnow.com/benchmark-ai-startup-investing-chetan-put...

it also looks like DeepL went from using a CNN engine to an LLM in 2024 (coinciding with its $2 billion valuation and Series C) which is likely why it seems to hallucinate a lot more now: https://en.wikipedia.org/wiki/DeepL_Translator#Translation_m...

beej71 1 day ago|||
I suspect Google did the same thing with docs. The last time I tried it, about 10% of the suggestions were simply incorrect.

I need to find an old school grammar checker that works on the command line with markdown.

stuxnet79 1 day ago||
> I need to find an old school grammar checker that works on the command line with markdown.

You might be interested in Val - https://docs.vale.sh/

AbstractH24 1 day ago||
What is Grammarly anymore, even? Is it Superhuman? Is it Fathom? And what are either of those even?

Even before all that, I switched to Quillbot because Grammarly would always mess up the formatting in my emails in gmail (but only when you viewed it from mobile). Quillbot isn't totally better than that, but at least its cheaper.

FinnLobsien 1 day ago||
I think Grammarly is quite obviously in trouble since LLMs went so mainstream. And while I think AI-powered replacements are a great threat, I reckon an even bigger one is the decline of writing itself.

If Gmail suggests the whole email (and whatever model it's using has baked in whatever suggestions Grammarly would've had), nobody needs feedback on an email they didn't even write?

Thom2503 1 day ago||
Grammarly does use AI https://www.grammarly.com/blog/company/grammarly-to-acquire-... since 2025.
ProllyInfamous 13 hours ago||
I began noticing (right before their acceptance of AI, c2024) that grammarly (and translation sites) were offering (what seemed like at the time) "lifetime subscriptions to soon-to-be obsolete tech" – the writing was already so-obviously written upon walls that ChatGPT was an industry re-writer.
matt-attack 1 day ago|||
Don’t forget that email won’t actually be read on the receiving side either. The recipient will just ask their LLM to summarize it in a few bullets.
RobRivera 20 hours ago||
Yea, I routinely receive giant tomes of meeting minutes littered with inaccuracies, and frankly, I find it unprofessional
malfist 1 day ago||
But think of how productive you'll be when everyone slops you emails and then you have an agent slop you a summary of all the slops you got slopped into your slop box!
meerita 1 day ago||
Grammarly was a great idea in the pre-AI era. Now I bet they're losing a lot with so many AI solutions that are better integrated across every ecosystem.

Some people will argue that Grammarly still has a better suggestion system, but models have become increasingly good at writing. I think this product and its revenue model will become obsolete pretty soon.

rossy 1 day ago||
> but models have become increasingly good at writing.

That's not the impression I have. HN has almost daily articles bemoaning the use of AI to enhance or pad-out human-to-human communication and the comments almost universally agree that the output is bad, using AI to communicate is rude, and they'd rather read the human-written prompt than the AI-"enhanced" version.

I'm not aware of any model that has solved the AI writing problem. Fable 5.1 and Opus 5.5 improve on Fable 5 and Opus 5, but neither are good. They all seem to overuse jargon, misuse literary devices and write ill-fitting metaphor. They all produce prose that is dense and hard to read, but sparse on actual information. Even non-techy people can identify AI writing.

em-bee 1 day ago|||
HN readers are not average people. elsewhere i see people using AI to write without any blowback. maybe they don't want to ruffle feathers, but they are engaging, whereas i prefer to just skip over AI generated posts.
ruszki 1 day ago|||
What about just labeling you silently as useless? How do you know that this doesn't happen?
RugnirViking 1 day ago|||
this. My not-at-all technical partner often comments to me that whatever youtuber is reading from an ai script and just turns off whatever we're watching. I assume similar happens in other areas.

For her its rarely the specific tells ("not-x-but-y" etc) but rather its bad metaphors and analogies that get her.

zamadatix 1 day ago||||
Most people don't care what the other person thinks about their email so long as their boss thinks they are doing their job (and their boss is usually the one paying/telling them to use AI) and the other side responds. Should they? Probably, but everyone should probably do a lot of things we don't.

I feel a tinge when I see an AI written email that is longer than it needs to be/boring to read but I still need to engage whatever it was they were emailing about anyways.

em-bee 1 day ago|||
that's what i do, but the posts still get engagement, and it's the same level of engagement as the non-AI posts by the same people, which tells me they are not put off by the AI-writing.
sumeno 1 day ago|||
Not my experience at all on non-technical online spaces. For example, people try posting AI garbage on sports message boards and everyone dunks on them for posting slop.

These spaces are filled with people barely technically literate enough to post and AI is still viewed very negatively

meerita 1 day ago|||
If you build a nice writing guideline, you can impersonate Mark Twain if you want with any model.
mhitza 1 day ago|||
They are losing because they embraced AI at the detriment of what they where doing well.

It was a good tool, that worked, paid for it for a couple of months and then they decided to go with AI and using my writing for training.

LiamPowell 1 day ago|||
I suspect they're also losing a lot of university subscriptions after they started advertising how they offer a service to make LLM-written text look human-written, if I recall correctly they even explicitly advertised that you could use it to cheat. I don't know what they were thinking with that marketing campaign given that universities are probably one of their biggest market segments.
mdp2021 1 day ago|||
> pre-AI era

That is a very bad shortening for "pre-laymen-take-of-AI". Let us try to keep language clean at least here.

If the product in question replaces a tutor, it is AI ("simulation of intelligence"). We cannot restrict the term "AI" to "giving a broader appearance of intelligence with less trust in the results". Either this is still the "AI era" (post cybernetics, post Dartmouth), or we are not there yet.

officeplant 1 day ago||
pre-slop era might be a fitting term
watwut 20 hours ago|||
Grammarlynis using AI.

Models are not good at writing. Like, they are just not producing good writings. They produce differently bad writing.

an0malous 1 day ago||
What are the alternative AI solutions?
meerita 1 day ago||
All the LLMs. Both commercial and open. If you know how to setup the style, rules, you can outmatch any Grammarly setting.
pjmlp 1 day ago||
For those in Europe, this kind of behaviour usually is taken care by consumer protection agencies, fill in a complaint /report them, in you jurisdiction.
edwcross 1 day ago||
Unless you're in country A and ordered from country B (both in Europe), in which case the consumer protection agency from country A may just tell you "well they're not in our country so we can't do much, try contacting the European consumer agency, which after spending 30 minutes finding their form, and checking that you do qualify (which you won't, for some stupid reason like "did you try calling them nicely and sending a letter and waiting for 30 days?"), they will just say "ok cool we sent them an e-mail, we'll tell you how all of this will work out".

Or maybe I'm just in a bad European country who pulls this kind of demotivating stints every time I have this kind of problem.

pjmlp 1 day ago|||
Sure, I don't say it is easy, it is also a matter of perseverance, in most cases.
rrr_oh_man 1 day ago|||
I've tried it, a dozen times, in two European countries with, on paper, strong data protection laws. Every single time, after anemic back-and-forth, the national data protection agency basically told me "they say it's fine and you opted in, nothing we can do".
snottynose 1 day ago|||
Sometimes you really hit a dead end. Some orgs just don't respond, or say they don't have the resources to process your complaint, or lie. The codified consumer protection laws are nice, in principle. Multinationals know they can get away with pretty much anything.
AlisaYoki 1 day ago||
Fair. The agencies are one tool, but the payment intermediary is usually the one that actually moves - a chargeback often does more than an ECC complaint ever will
Der_Einzige 1 day ago|||
Damn it feels good to be an American eagle sounds
type0 1 day ago|||
I tried to report Linkedin for their practices and it was like spitting at the sky trying to hit God
alexaholic 1 day ago|||
Consumer protection applies to individual consumers, not businesses. OP looks like a business.
alibarber 1 day ago||
Yes - unfortunately this looks to be completely irrelevant to consumer protection.

"A contractor of my employer asked me to contact another member of my organisation to persuade them to do something commercially advantageous for them" - at no point is anyone here a consumer.

Business emails are subject to fairly different rules by the looks of it: https://tietosuoja.fi/en/faq-direct-marketing ("Can a person working in a company be sent direct electronic marketing") - it appears there's a fair bit of an exception that doesn't require consent.

mjmas 1 day ago|||
Here in Australia unless that particular user that received the emails gave consent to receive marketing emails (and the emails have identification + unsubscribe) it would be violating our Spam act.

https://www.acma.gov.au/publications/2024-07/guide/consumer-...

rrr_oh_man 1 day ago||
What happens if it gets ignored? I get blasted with email drips everywhere I sign up.
mitxela 1 day ago||||
The principle here, for anyone confused, is that a consumer has very weak negotiating power against a business and therefore needs basic rights, but when two businesses negotiate, it's a level playing field and if they wanted those rights they would've been easily able to get them.
buzer 10 hours ago|||
According to https://superhuman.com/legal/dpa they claim that their role is processor. Processor is only allowed to use personal data they obtained from controller under controller's documented instructions. Unless those included authorization to send such an email to controller's users it's quite likely that they exceeded those. GDPR-wise (and likely that DPA-wise) that is a breach on it's own.
bsoqk 1 day ago|||
What are you going to report? There’s nothing illegal going on here.
pjmlp 1 day ago||
Bad business practices, this sometimes also ends up in the agency reaching out to the related companies.

Or having their names listed in industry reports, which their marketing departments usually don't like.

RobotToaster 1 day ago|||
In the UK that would be trading standards, and unless it's a local shop selling un-taxed cigarettes they're useless.
dataengineer56 1 day ago|||
Good luck actually getting them to do something. Also "Europe" is an entire continent with many different countries and laws, you might want to be more specific.
port11 1 day ago|||
I reported a brand of baby formula that made our kid very sick, in light of the contamination of fish oil. Not even a week later they had gone to the shop and tested the batch.

Cynicism about public institutions is overrated.

drstewart 1 day ago||
Gee, I wonder what the difference between "dangerous killer baby formula" and "marketing tactic I don't like" is
port11 1 day ago||
The difference isn’t nil, but the point is that these institutions can be quite effective.

I’ve reported issues to the DPA (Data Protection Agency) of Belgium and they handled it reasonably well, which I didn’t expect either.

Marketing tactics are part of consumer issues and many countries seem to have good consumer protection laws. Of course Grammarly’s issue was towards/against a business, and that colours the problem. I think the damage to their reputation is enough punishment, but there might be other ways to tackle this.

I merely fail to see the point of “oh well, the Humanity, what can we do”. Apathy is death.

pjmlp 1 day ago|||
I added "in you jurisdiction" on purpose.
fennecbutt 1 day ago||
Lmao no. First press games are a scammer company based in Germany. I reported them to the Verbraucherzentrale Bundesverband...nothing.

I reported them to the UKICC and got a reply after like 7 months asking for more information (I'd given them plenty) and that they were very busy and it would probably take another year to look at it. I told them not to bother.

pjmlp 1 day ago||
I have a different experience, Verbraucherzentrale has helped me putting Vodafone on their place regarding a phone contract that seemed almost impossible to cancel.
thway15269037 1 day ago||
Grammarly is a keylogger and an asset of a spying agency[1]. No one should use them either willingly or unwillingly.

[1] almost every cloud solution that exfiltrates your data to the cloud is, but that is besides the point

JohnKemeny 1 day ago|
You can use Grammarly via an API, or simply submit text in a web interface.

It's a keylogger in the same way Vim is a keylogger.

Aeolun 1 day ago||
Displaying a full page warning in an app where grammarly is just an integration is... not a good look.
rawling 1 day ago|
Doesn't appear to be what's happening though.

> We let them know we weren't going to renew and they sent these unsolicited emails and popups in their app to all of the users who had licenses

Not "our app".

joshstrange 1 day ago||
I abhor when SaaS products attempt this. I see crap all the time in ClickUp (a particularly horrible product) trying to get me to request access to something no in our plan. It's so clearly trying to drum up (nearly)fake support for wanting a feature. They try to be innocuous but I find it incredibly disrespectful when a SaaS is littered with "Upgrade" or "Bug your manager to upgrade" buttons/CTAs.

See also the persistent "Upgrade" button in my Google Mail (Workspace) UI trying to get me to upgrade to a higher plan level.

Oscalemor 20 hours ago||
Makes me nostalgic, what a saver this tool has been throughout my time. Never in the world did I believe that my spelling mistakes would in the future be seen as authentic.

PS. Grammarly is like the duolingo owl

ShinyLeftPad 1 day ago||
You know it's bad when you make your user switch to Microsoft faster.
upupupandaway 16 hours ago|
I work at a company that we jokingly call a "SaaS Paradise", since nothing is built in house, and when it is, it's crap. All these companies do the same thing with the popups, e-mails, Slack messages (!) warning of cancellation or change of terms. It looks like collective desperation that is just accelerating post-LLM.
More comments...