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Posted by DeepLogin 12 hours ago

Running a law firm on Free software(decoded.legal)
208 points | 94 comments
raegis 2 minutes ago|
I would worry about using Postfix for a business. I've been running my own mail server for 25+ years using Postfix under the same domain, and once about 7-8 years ago incoming messages from GMail bounced because Google tightened its rules for server encryption. I added the DMARC or whatever else was required, and it all worked again, but to do this as a business, you have to regularly test sending e-mails from accounts with the big providers who make all the unwritten rules.

I set up a small law office with GMail for their domain, for this reason, and have a script ready to run a Postfix server if Google fails.

NoboruWataya 4 hours ago||
I'm jealous, I'd love to be able to do this. I am a small cog in a big legal machine so I am stuck with whatever tech stack my firm mandates. Outlook + Word + a bunch of incredibly unintuitive, slow, buggy and I'm sure overpriced apps for billing, version control, contact management, training, etc etc. Word has so many corporate add-ons installed that sometimes it just collapses under its own weight and crashes when I'm trying to work on a basic document.
Nitrolo 1 hour ago|
I feel with you, as I'm in the same boat. Word and outlook are fine, teams is, well it works but I don't quite understand how displaying a couple of lines of text can possibly be so slow, but some of the other software we use has made me want to quit my job.

Our file management software works, and has all the features we need, but goddamn it's so slow and it's made me want to punch my screen so many times. And it's full of bizzare choices.

Pressing enter when editing filenames doesn't accept the filename, it just adds a new line as the filename. Copying text from the file preview works, but somehow it switches every "g" to a "q" (it seems to run OCR on a text document and then just display that???) etc

theturtletalks 8 hours ago||
These law firms all using Harvey don’t know that they are giving Harvey everything they need to integrate vertically and become the Amazon for law. Then you are at their whim for every client. Also, AI doesn’t give you an edge if everyone is using the same cookie cutter solution.
bix6 7 hours ago||
We use Carta for work and that is my fear with them.
superfrank 4 hours ago|||
I know at least 3 people who’ve worked there. Your fears are correct
bix6 2 hours ago||
What is their plan?

They exited secondaries in 2024 after blowback from using everyone’s data. But I could see them trying again soon.

lostlogin 3 hours ago|||
And… what’s the lawyer for if the software can solve the issue?
jagged-chisel 3 hours ago||
You need someone willing to defend your argument in court. Someone who knows the process. Someone who knows the particular attitudes of the audience being addressed (judge, jury.)

That’s what the lawyer is for. Most simple things, especially where the law and your case are clear, can be handled by someone without a lawyer. It’s the other stuff where you need the lawyer.

tiahura 5 hours ago|||
https://www.harvey.ai/legal/harvey-privacy-center

Does Harvey train AI models on Customer Data and Content

We understand and appreciate that Customers trust Harvey with highly confidential information. Harvey does not use Customer Data or Content to train AI models, or to improve our products and services. We also do not access Customer Data or Content except (i) to provide or support the Harvey Service or (ii) to comply with the law or a binding order of a governmental body.

nunez 4 hours ago|||
> What is Customer Data and Content?

> Harvey defines Customer Data as documents uploaded to the Service by Harvey Customers. Content includes both the queries Customers input to the Service and the corresponding outputs from Harvey. In most cases, we talk about these terms together, as Customer Data and Content.

Doesn't include thinking/reasoning blocks though.

Nonetheless, I'd imagine that Amazon'ing law is unlikely given how much experience lawyers have with drafting contracts, but who knows.

caminante 3 hours ago||
Thank you!

I suspected it wasn't as broad.

I wonder how much value you can get from just the middle layer and maybe reverse engineer the input/outputs based on success/failure from user interactions.

SoftTalker 5 hours ago|||
... at this time.

Also if you give your lawyer a document, that's privileged. If you upload it to Harvey, who knows?

stackskipton 4 hours ago||
It would be considered privileged if your lawyer told you to and you had no reason to doubt it wouldn’t be. Your lawyer would be negligent if they didn’t have a contract with Harvey.

Just like emailing your lawyer on Office365 doesn’t get rid of client attorney either.

whatthejesus 4 hours ago||
Yeah but it’s the data breaches that’s worrying right? They obviously store people’s data. They’ll get breached eventually they all do.
stackskipton 3 hours ago||
Even during a data breach, leaked legal data can’t be used against you in most situations.
alansaber 6 hours ago|||
This is funny, but the amlaw100 law firms signing up to enterprise saas have probably thought about their data protection terms, edit: equally, this is the game, and Harvey will undoubtedly be trying to maximise their metadata/data capture.
DrewADesign 4 hours ago||
> have probably thought about their data protection terms

Maybe. In my experience working with legal tech, a) lawyers are not as resistant to the ToS click through reflex as you might think, b) data privacy is often 1 step too abstract for people without subject matter expertise to usefully reason about, so marketing phrases like “enterprise-grade encryption” or whatever are more influential than one would hope, and c) these things are often considered more technical problems than legal problems, so reliability, data preservation and lack of downtime during migration, server-level security, and more traditional concerns like that likely take center stage.

I have no idea if that’s what normally happens here, but it wouldn’t surprise me at all.

> equally, this is the game, and Harvey will undoubtedly be trying to maximise their metadata/data capture.

Yeah, and even though these firms could probably tear any given startup to shreds in court, Harvey is probably pretty happy to make that “tomorrow me’s problem,” as most American tech startups are right now.

MisterMunchkin 6 hours ago|||
Just like how openAI and Anthropic have suddenly started consulting firms, right after obtaining everyone’s IP and secret documents.
whattheheckheck 4 hours ago|||
Its the eb and flow of knowledge and the search for useful information with energy constraints. Decentralized until technology catches up to scoop it all back up to a tower of Babel and then it collapses and the chaff gets discarded, and it goes back to decentralized with more efficient artifacts to do the next cycle
tyrabound 5 hours ago|||
[dead]
gadders 3 hours ago||
Well at least you have Legora as well.
netshade 7 hours ago||
As an aside: decoded.legal looks like an amazing resource for folks based in UK / EU that need legal w software expertise. I haven’t easily found similar folks in the US: does anyone have good recommendations for this?
linker3000 6 hours ago|
Neil is very active in the Fediverse on a variety of tech and non tech topics (Airsoft) and appalling jokes.
skeeter2020 6 hours ago||
Am I alone in my reaction that I want my lawyer to focus on law-ing, not pretty unique IT? What do I do if something happens to you and another lawyer or paralegal has to step in?
NoboruWataya 4 hours ago||
I doubt this blog post is intended for the benefit of his clients.

That said, as someone who is used to Linux and FOSS in my personal life but forced to use a typical corporate tech stack at work, I feel the tech I use at work is a hindrance more than anything and I would be more productive with the kind of stack the author describes.

alansaber 5 hours ago|||
No, but my impression from this website is that he's a technology lawyer who enjoys maintaining his own stack, which strikes me as nothing but a plus.
nunez 4 hours ago||
As long as billable hours don't go towards sysadminning stuff, then what's the problem?
dghlsakjg 5 hours ago|||
I also want my lawyer to focus on lawyering, not dealing with Microsoft contracts, trying to keep confidential data out of copilot, dealing with proprietary formats, etc.

At the end of the day, every firm needs some form of IT. Above a certain scale you are hiring IT help to manage it anyway, might as well use free software where you can over MS. It’s not as if managing MS for a large org is particularly easy.

creativeSlumber 2 hours ago|||
> What do I do if something happens to you and another lawyer or paralegal has to step in?

This is one of the advantages of running free software. The data formats are open, so all of the data should be able to be imported any other system.

tomrod 6 hours ago|||
Businesses don't always want to have their profit sapped by overeager SaaS allegedly allowing said firm to focus on the business. Like all operating decisions, it is a cost/benefit tradeoff.

Like Intuit raising quickbook prices by 20% every few months.

bix6 6 hours ago||
+1, too many SaaS’ sapping profit.

Intuit is killing me. I am genuinely looking for another solution that won’t break my CPAs brain.

Also the desktop vs online stuff is so annoying since they don’t have 1:1 feature parity.

SoftTalker 5 hours ago||
GnuCash? Ledger or another plain-text tool?
harvey9 5 hours ago|||
Reading the blog post, he isn't doing anything that unusual just using some open source applications that other people can use just as easily.
Forgeties79 6 hours ago|||
I personally would find my lawyer working on projects and blogging about stuff related to his legal domain to be a good thing. This is no different than a constitutional lawyer writing a blog about some constitutional matter going on in current events.
seemaze 6 hours ago|||
I mean, the first sentence of TFA reads "..a small English law firm, focussing on Internet, telecoms, and tech law". Seems well suited to deploying 'pretty unique IT' with minimal effort.

I assume deliverables are indistinguishable from any other firm, it's not like they are submitting a brief in OpenDocument Format.

wiseowise 6 hours ago||
> Am I alone in my reaction

You are.

Tomte 7 hours ago||
I‘ve heard it said earlier this year at a legal workshop that not using Microsoft Word in your law firm amounts to malpractice.

That was from a well known, respected, and long-time American Open Source lawyer.

40four 9 minutes ago||
Yeah but they said they use “Word” documents when exchanging with other lawyers, etc. So I take that to mean they are exporting .docx with LibreOffice. I’m not sure I see what would be the issue with that?
droidjj 6 hours ago|||
[I am a US lawyer]

It's definitely not categorically malpractice to not use Word. Depends entirely on the situation. If a court demands docx and you file an rtf, or you refuse to read a client's redlines because they're in Word, sure, that could be malpractice.

The only proprietary software that I think _might_ be malpractice not to use is a legal research service with a capable citator, like Westlaw or LexisNexis. If you rely on a case that was overruled, you can't defend a malpractice suit by saying, "I didn't want to pay for the software."

I hear CourtListener (a free legal research tool) is working on a citator--hopefully it's competitive with the paid services.

NoMoreNicksLeft 5 minutes ago|||
>I hear CourtListener (a free legal research tool) is working on a citator--hopefully it's competitive with the paid services.

Even if. it's not just the citation graph. No headnotes. No restatements. They're about 100 light years away from being close to usable, even if the citator was complete and comparable.

weitendorf 1 hour ago|||
I think the logic might be:

It's a certainty that your clients and colleagues will be using Word to work with you and the rest of the legal system, and some files will use docx.

It would be pretty bizarre to turn down work or make things harder for people outside your firm because you refuse to use Microsoft Word.

You could use another tool that handles .docx but if it's not directly compatible with Word you're almost guaranteed to run into compatibility issues or maybe serious errors. If you don't even touch Word at all, then the first person to run into them would might be your client. Do you not just immediately decide that it's not worth saving $100/yr to eliminate that kind of risk? If not then you have to say something like

  "Actually, it's more important that software be free and open source than that thing you pay me to do for you, that costs about two minutes of billable hours, and which every other lawyer uses?"
I don't think someone with that kind of decision making should be a lawyer, not necessarily because it's wrong but because even if it's true, imagine explaining to the bar association that Arch started opting you into nightly builds?

Obviously there should be lawyers trying to use open source software, but I can't believe a real person would never run into compatibility issues. Richard stallman as a lawyer explaining that he can't open files sent in formats that do not respect user freedom is such a good bit

richardfontana 6 hours ago|||
This must have been intended as hyperbole. It is true, in some legal practice areas, non-use of Word has been highly impractical or even impossible for a long time, mainly because in the mainstream legal profession generally Word quickly established a chokehold by the late 1990s.

Some courts expect Word format. I haven't been close to litigation in ages so I don't know how common a thing this is, but here's an example of an apparent "Word only" federal court: https://www.caed.uscourts.gov/caednew/index.cfm/attorney-inf... . So sure, in a hypothetical where a lawyer stubbornly refused to use Word in the context of a filing in that court, you can imagine consequences arising to the level of malpractice, but I don't think that's what they had in mind.

A more familiar issue to me (and I'm guessing what that speaker was thinking of) is that if you're negotiating an agreement with some other party, and they are using Word (as they most likely will be), it is going to be highly inconvenient at best to insist on using some alternative tool.

Red Hat's in house legal team is, er, was not a law firm of course, but ages ago Red Hat attempted to have as many 'back-office' staff use RHEL as possible, with few exceptions related to what was necessary for regulatory purposes. This extended to Red Hat's legal team, which attempted valiantly for a while to use OpenOffice (as was, and I suppose more specifically the RHEL packaging of the go-oo fork in those days) for all document-related purposes, including negotiating agreements with outside parties who were using Word. This proved to be impractical for at least the subset of the legal team that did that sort of work as their daily bread and butter, and eventually they got access to Word on Windows on VMware. Later on, it became possible for Red Hat lawyers to use OS X and Windows with Word, so the issue went away.

SoftTalker 5 hours ago||
I'm surprised that courts do not mostly/exclusively want PDF.

Also, IIRC one of Wordperfect's last strongholds was in the legal sector, as they had so much invested in Wordperfect templates and (I'm told) its citation management fucntionality was good.

jrm4 7 hours ago|||
Upvoting because it's an interesting statement, and also probably wrong?

As a techy person with a law degree that doesn't really practice any more, the "silos" of what each lawyer thinks is and isn't a "must have" is interesting, as well as the huge differences in rates and types of tech adoption; a huge factor here is probably administrative assistants who do a lot of heavy lifting.

weitendorf 1 hour ago||
you're explaining a clerical issue that lost a client a case caused by compatibility issue to other lawyers in a bar hgearing because your client sent you a document in a format that does not respect user freedom

they ask how you've managed to avoid this problem so far, and it turns out that you've been battling it nonstop for years

How do you justify that as a lawyer on the basis of "user freedom"?

Honestly your best defense is probably true ignorance or bad decision making that led you to choose something that, to non-developers, really only works as a way to save $100/yr or do some crazy new thing that didn't work. But that's still pretty bad.

Even if you're some crazy unix hacker wizard who for some reason works as a lawyer, how does never using Word help your client?

alansaber 5 hours ago|||
Only if an edge case could cause you to miss things (such as libreoffice missing redlines?). Seems unlikely IMO.
mushufasa 6 hours ago|||
Not a lawyer but have hired many lawyers and had to interact with them: I agree this is correct.
tiahura 7 hours ago||
That’s recently changed.

Wordcraft is now a decent Word clone and is leaps and bounds over OpenOffice.

physPop 7 hours ago|||
its pre release no one doing real work is going to risk their income on an alpha test
creativeSlumber 2 hours ago||
why does it matter for a word doc. At the end of the day, what matters is the doc file you save. that's your artifact. Weather you use a cli tool, agent or ms word to create that file doesn't matter as long as the content is correct and the person who receives the file can open it.
piker 6 hours ago||||
What's the point of saving $25 bucks or whatever a Word license is to use a vibe coded application?
tiahura 5 hours ago|||
It's not even $25, it more like $10 / seat.

Because Wordcraft is faster and more stable than Word. Word rarely crashes, but it does freeze. Wordcraft is freezing about 1/2 as often as Word. For the daily grinding out docs, it's way more viable than Openoffice.

But mostly, because having a workflow entirely dependent on a single vendor seems like something to avoid if possible.

The last formatting bug I encountered was last week. Claude identified, patched, and pushed in 10 minutes.

It doesn't do VBA. However, porting VBA to WC macros is trivial for llms.

alansaber 5 hours ago||||
25 bucks is 25 bucks. I also feel that losing your license because you tried to save 25 bucks on MS Word seems unlikely (not legal advice).
lostlogin 3 hours ago||
Is the cost of Word anywhere on anyone’s hate list?
alansaber 3 hours ago||
Massive amounts of people hate the SAAS model and frequent end of support for older perpetual versions.
thatsallchildsp 5 hours ago|||
Why become hostage to a multibillion conglomerate for "editing text"? It's asinine what people are using Word for. If engineering types need special syntax handling I get it, but lawyers.. accountants.. my god man, plain text is fine with some semi-fancy markup a la markdown renderers these days. Some tables, some red lines, some fonts.. It's trivial. It was not in the 80s but it is now.
dghlsakjg 5 hours ago|||
I haven’t used many of these vibe coded clones, but the ones I have used have all been significantly lacking in depth compared to what they are ripping off. I’m sure wordcraft works fine for typing a high school 5 paragraph essay (although, I don’t think high school students still do that). I would be shocked if it can handle revision history, complex redline edits, legal brief formatting, etc.
tiahura 5 hours ago|||
It handles complex redlines, legal brief formatting, etc.

When you convert to pdf, it typically produces identical content streams to Word.

dghlsakjg 4 hours ago||
I just tried it out of curiosity. It doesn't exist in their web suite, when I tried to run it using their launcher it failed to install and crashed the installer.

I can't directly refute your claims, but I can say that a program that won't install can't do any of those things for me.

I don't care if my lawyer doesn't use word. I do care if they use a buggy, vibe coded that is still in Alpha. Word processing is a solved problem. Free (beer or speech) word processing is a solved problem. Word compatible free word processing is a solved problem. Don't put my case in jeopardy because you want to use untested, alpha software.

tiahura 41 minutes ago||
Hard to diag from here. use claude code to launch and diag.
thatsallchildsp 5 hours ago|||
All your points are laughably trivial features. We don't "Word" for that bullshit.
dghlsakjg 4 hours ago||
Which parts of your bullshit do you use word for?
alexpotato 8 hours ago||
> Text expansion: espanso

Have always loved that text shortcuts work across iOs and MacOs (yay, for integrated walled gardens).

Wanted the same thing for Linux and it seems like espanso + rsync(or git) for syncing the shortcuts across devices is the way to go.

nunez 4 hours ago||
Settings > Keyboard > Text Replacements. Go nuts. All of these sync over iCloud to {i,mac,watch}OS
linker3000 6 hours ago||
I like the idea, but for 'normal' users - oh, yaml.

I see there's third party GUI tools but that adds more hassle for the non-technical.

Would be great if there was an inbuilt interface in espanso.

pclowes 4 hours ago||
This is all really cool and inspiring. It makes me think “i want that!” but then I pause and think about it and the aggregate seems exhausting to maintain.

Are you actually able to get anything done at speed and scale with all of this FOSS and the finagling and wiring etc. it takes to maintain?

Does it make you a more effective and successful lawyer?

Does it increase/decrease the amount of time you have with friends and family?

It seems like this is a bit of a hobby, a bit of a marketing statement given the law area, and requires a very technically savvy lawyer to operate this system.

drnick1 42 minutes ago||
> DNS: unbound, with Pi-Hole in front of it

Pi-Hole seems redundant here. What is it doing that Unbound cannot itself do?

siliconc0w 3 hours ago|
I think it'd be interesting for a firm to try to run without traditional software. Like the computer boots, you get a floating orb and you tell it stuff, it remembers, it stores it in an optimal format, it is capable of receiving, triaging, and sending synchronous or asynchronous communications externally or around the organization. It knows how to build just-in-time tools and can recall any information, displaying it in the most helpful format.

It's not clear what 'work' those orbs would be doing because a lot of 'work' exists because of current frictions due to bad tools or some arbitrage around a lack of trust or expertise. For example with contract redlines, if I just tell my AI what is important to me, and you tell yours, they can collaborate on a shared agreement that is essentially guaranteed to be fair (modulo trusting the AI). No emailing word documents back and forth, no ambiguity of obligations, no hiding misleading terms, etc.

oliwarner 3 hours ago|
The most important part would be that none of that work (input, work process or work product) ever left the building.

If you leak your client's confidence, you'd be liable for serious damages.

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